I decided to try Patricellis for the first time ever. I ordered grilled cheese with a small butternut squash soup. The grilled cheese order comes with a side of chips and Dilled pickles. The grilled cheese was very oily, but wasn’t bad. Taste fine. After all, it’s just cheese and bread. The butternut squash soup was alright. It’s a bit on the sweet side than spicy, so I didn’t care for it much. Please keep in mind that I’ve never had any sort of butternut soup, so this is my first impression. From what I’ve been told, butternut squash is suppose to be a bit spicy. Based on that information compared to what I had, it wasn’t. It’s an okay soup. Not my favorite. The price range isn’t too bad for the portion size you get. The restaurant is, surprisingly, only open until 3:00 p.m. on weekdays. I like that they have the option to call in ahead of time to place orders and that they do delivery runs. Overall, it was an okay experience. Not sure if I’d order the same menu items again. Overall, good service and average rated food.
Michele D.
Place rating: 5 Troy, NY
To any of those REAL turkey eaters they have Turkey NOT the stuff in plastic and the label says its turkey If you LOVE a REAL turkey sandwich go here
Laurie W.
Place rating: 2 Albany, NY
Co-workers order food from there once a week and the food is usually ok. This particular time, she ordered a turkey sub and it arrived without any meat. When she called to complain, the staff was argumentative and not at all apologetic, nor did they offer her a refund or offer to fix their mistake. Their poor attitude and lack of customer service, cost them a weekly order from an office.
Jessica L.
Place rating: 2 Troy, NY
When I first went to Patricelli’s I liked it a lot more than I do now. Food is mediocre — its just as good as the next pizza/deli place in the area — and we all know there are plenty. The biggest issues here stem from customer service — as other reviews mention. There is no consistency between employees what can or cannot be done to modify an order with or without change in price. I have ordered their appetizer sampler several times and had asked to change one of the items out for fries, seeing as fries as relatively inexpensive and not an outrageous request to ask to switch. Most times this was acceptable — sometimes they had an up-charge to do this, other times they did not. But occasionally, I would get a worker who would say they cannot switch out any items in the app sampler because they all come packaged together and it would be impossible. Well, it can’t be impossible, because I’ve had it done countless times before, but nevertheless, some of them insist it is. I would also have no problem with an up-charge for the switch if at least I was consistently charged extra and not sometimes yes and sometimes no. Just some more consistency among the staff, and all around better customer service would make me want to go back here again.
Spencer B.
Place rating: 5 Brooklyn, NY
Their subs are out of this world, I order from here all the time. I’d recommend this place to anyone whose interested in a good old fashioned hoagie with all the fixin’s. I personally enjoy the chicken tenders sub. Something about their sub rolls, I dont know what it is.
Andy O.
Place rating: 5 Voorheesville, NY
I order from this place once a week. While their delivery isn’t the best, the food makes up for it. The subs are the best I’ve ever had. The specials and dinner are great too.
Melanie S.
Place rating: 2 Stoneham, MA
My office orders from Patricelli’s quite a bit and I am not a fan. The food quality is alright. Some things are better than others. I think some of their prices are a little out of control– they charge you a dollar if you want pickles on your sandwich(really?!?). I have ordered and paid for pickles and then not received them on my sub and that is decidedly not cool. My real problem stems more from their customer service. As I said, we order often and quite frequently when the food is delivered something is missing. The last time this happened unluckily it was my food. They brought my coworkers lunches and mine arrived about 45 minutes later, cold and nasty. They didn’t apologize or discount my food; I just had to wait and starve until they brought back my reuben and fries that had obviously been sitting in the delivery guy’s car for the last hour. I was clearly unhappy, but other people were also unhappy with their foods’ quality. A coworker called to let them know that while we are loyal customers, we felt the food quality and service has been going downhill. She tried to be diplomatic about it because we are interested in continuing to do business with Patricelli’s, but it was not well-received. I guess they will continue with business as usual which, in my opinion, is too bad for them.
