Paul C Scott & Sons Plumbing

Gil and Ian just left my home after installing 2 new faucets, I new toilet and a back-​up sump pump. Excellent service!!! This is the third time I have had them do work in my home and I will have them back for more upgrades to my plumbing soon. They also had to come out to do a drain clean out last fall and I haven’t had any drain problems since then. They have done all my jobs right (even fixing problems that other plumber couldn’t), they are very courteous and they clean up after they are done.
I would highly recommend Paul C Scott & Sons Plumbing!!! A job done right and great service.
Doris Z.
Warren, MI

I called Paul Scott Plumbing to repair a problem we were having with a toilet. Greg arrived on time and was very professional. Had the problem fixed within 40 minutes. Highly recommend!

I hired this company to come out to fix a broken wash unit in my business that had caused a leak that ruins my wood floor. The plumber that came was very nice and told me I needed to order replacement parts for the unit that they didn’t have because «that was the source of my leak». They then charged me $ 150 for the «diagnosis» and said to call when the parts came in and the floor was repaired. I spent $ 2000 to repair the floor, the parts came in and said plumber came back.
He was very nice, but after he left I noticed the sinks were still leaking all over the floor and the water pressure in both was totally screwy. I called to have him come back, they sent another person instead. He came back, said it wasn’t leaking but fixed the water pressure… and hour later I called again because hey. Im not dumb. I know what water looks like. and it was still leaking. Guy came back again. said oh yeah. other guy forgot to replace wax seal and THATS you problem.ok.
He leaves, two hours later the water pressure is all wonky again. I call the shop to speak to the manager and she sends him back. Thats 4 visits in one day if you are keeping track. I mention when he gets there «I feel like it is still leaking» and he says nope. just overspray… and proceeds to tell me that the brand new parts I purchased have «all this unnecessary stuff that causes the water pressure to be weird» and proceeds to rip the guts out of the two that were just repaired (funny. since the same parts by the same company worked fine with the water pressure for two years.).
After this, I’m done… it’s the week before Thanksgiving and I notice after a day or two that the floor is indeed warping again (the new one, I paid 2K for) and call the manager agin to get someone out to solve my problem. Guy shows up and tells me that its a totally different problem of my sinks backing up under the chair (even though that allegedly wasn’t a problem the first time just days before?) and that it will be another $ 200 dollars to snake them.
Total Breakdown in service, crisis management and due diligence. I suggest not only that no one use this business, but that the owners should seriously reconsider their chosen profession, as there doesn’t not seem to be one single competent arm of your business.

I had an awful experience with this company. Here’s the story:
I hired Paul C. Scott Plumbing to fix a leaking outdoor hose bib at my home in Berkley. One of their plumbers came to my house on to observe the issue, provide an estimate for the work, and fix the problem. The plumber rightly observed that the leak actually came from a faulty gate valve in the home. He recommended that we place the gate valve with a ball valve and also install a new winter-​ready hose bib so that the water would not have to continually be turned on and off from inside the house each winter. I agreed to the work and the cost and the plumber completed the job. During the work, the plumber removed a panel in my basement wall so that he could shut off the main water supply to the house and complete the valve changes.
Three days later, I went into my basement and noticed that roughly one-​quarter of the carpeting in the finished portion of the basement, as well as the wood paneling surrounding it, was soaked through with water. I removed the same panel in my basement wall and saw that the main water supply valve that the plumber had accessed was consistently dripping. Using a wrench, I tightened the nut on the valve with about a quarter turn and the dripping stopped. I noticed that the water had left a brown stain around the perimeter of the soaked area. I contacted Paul C. Scott Plumbing to make them aware of the issue and a manager told me she would have a plumber return on the next day to assess the issue.
When that second plumber arrived, he told me that he was not completely aware of the issue, but asked me to show him the problem area. He said that the brown stain was likely the result of carpeting glue which was filtering through the carpet due to the water. He observed the valve and noted that sometimes valves that are leaky need to be replaced. I informed him that Ive opened and closed this valve on multiple occasions for home repair purposes and never had any problems. I was also able to stop the leak with a simple wrench turn, and expressed my confusion as to why the initial plumber wouldnt have done the same thing. I explained that clearly the valve was in fine working order and the initial plumber made no mention of the water main valve being faulty. This plumber only reiterated that sometimes old valves are leaky.
He wrote up a report that I didn’t see and said he would pass it along to the owners. I did not hear back from the company that day, and reached out to them again early the next week, speaking once again to the same manager. After a brief conversation in which she reiterated the recommendation to replace the water main valve (which was working properly), she agreed to pay for my carpet to be cleaned by someone who she promised would do a good job. She gave me his contact information and told me that the charges would be sent to Paul Scott Plumbing.
My first attempt to have the carpet clean resulted in the cleaner canceling the appointment three hours before the scheduled cleaning. Later that day, I contacted the cleaner to reschedule for the following Saturday. When I spoke with the manager, I was under the impression that the person they were sending over was a representative from a reputable carpet cleaning service. Instead, the cleaner arrived with a carpet cleaner in the back of an unmarked minivan. The cleaner did not remove the stains in the carpet from the water damage (in fact, they seem more pronounced after the cleaning), and he left areas of the carpet with a hard, crusty film where I imagine he failed to properly suck up the cleaner. Additionally, the cleaner hooked his machine up to our sink and left a wet mess in our laundry room. When I attempted to mop up this mess in the laundry room, I noticed that the cleaner had used our mop without asking us in an attempt to clean up the mess. He left that mop soaked and dripping next to our dryer. This is not what I would expect from a professional and someone this company would send as a representative.
I have since attempted to contact the manager by phone and email, but she has not returned my messages. I realize that the initial problem was a mistake and mistakes do happen, but this company must correct its mistake. This is not how a company should treat its customers!

I keep hearing horror stories about this business in the local area. Still ripping off seniors by overcharging and poor workmanship. I am tired of companies such as these taking advantage of people. Thank goodness for social media such as Unilocal! We can finally speak out and be heard!
I highly recommend Sumner Plumbing… honest and affordable. In addition you are treated polite by Sumner … the way it should be!

Outstanding, fast and price was right. I had a clogged drain in the kitchen. First company I tried couldn’t fix it, just made it worse. Paul Scot plumbing sent a man out, found the problem, explained and fixed it. Pleasant, fast and price was fair. Highly recommend

Wow — these guys USED to be great but now they’re just like most shysters. Charge you about $ 100/​hr for a half-​butt job. We had a clog and they charged use over $ 200. FOUR days later it clogged again and they come out again and CHARGED us to fix THEIR MISTAKE. Stay away — go to home depot. Rent a machine and do it yourself.

92.50 to look at something for 3 mins… really?

Do not use. So disappointed. We had a few minor projects to get our house ready for sale. First red flag: «We don’t give estimates on work». We asked several times for an estimate of the jobs — nope. So we did need to get our bathtub faucet leak fixed. It was $ 149 for two bolts. A day later the drips started again. They sent out another guy — he was very pleasant and claimed his brother didn’t tighten the bolts correctly. The one star is for him. About a week later, the leak was back and worse. We called them back. They sent a guy who was incredibly rude. He said we needed to replace the faucet and it would be about «$ 400 — $ 700». My husband insisted this was not a coincidence since we had just spent so much on a couple bolts and now the faucets were stripped. The plumber said he would contact his supervisor. He went to his van and then JUST DROVE AWAY. My husband finally called and spoke to whatever supervisor they put on the phone. They told us they offer no warranties and could come back, but again — they don’t do estimates. Back to square one. What a sham.

In 2011 we were sold a old — out of warranty sump pump (not disclosed) as new. They told us the pump had a 1 year warranty. We had to call for service 3 times in a year and a half for the the same pump they sold and installed as part after part failed. After contacting the manufacturer regarding their product we were told the pump had a 3 year warranty. At one point (even written on the service paper work) we were told how to «fix it myself» by «yanking» the pump. This had been my «go to» plumbing company. Never again. Too many lies –trust broken, dependable and quality service no longer provided. Paul C Scott plumbing is no longer to be trusted. I

Kitchen sink backed up this morning. They were able to get someone out quickly, and he fixed the problem. He also gave some recommendations to help avoid a recurrence of the issue. Additionally, it didn’t cost as much as I suspected it would. Overall, I was quite satisfied.

We have used this company several times and have now decided to go elsewhere. We have an issue with tree roots in our main drain and it was recommended by this company to get an outdoor drain installed. They quoted us a price and explained the process. We were happy with the tech and felt comfortable with them. They took their time and did what we felt was a great job. We were told our drain would not back up for a year or more and make sure to have it snaked once a year. Well, 6 months later, I come home to a basement full of water. Our receipt pointed out snake once a year and we complained to them about it. They came out for free and snaked the drain for maybe 10 minutes. Before this six months, we reccommeded them to friends for the same issue. They quoted our friends $ 200 less than what we were quoted, which upset us. I asked why they were and was given some lame excuse about where the drain was located. We have had them out to snake our drain a couple more times and the price always seems to go up and they are always there for about 10 minutes, talking on their cell phones the whole time. I guess since we are a repeat customer who has given them business for a few years, I would expect more from them. Instead, I feel like they are out to take my money instead of doing an honest job.

I’ve used this company many times for all types of plumbing issues in my house. As of late I have been nervous every time I call as to what type of repair person is going to show up at my house. It’s always a gamble. Sometimes they are very nice, helpful and not out to take advantage. Other times, which now seems more often than not, the repair person has been rude in some fashion or other. Huffs, puffs, sighs, quick rude responses. I will never forget my male friend, whom by accident, got some water on the floor after the repair man had «just wiped up the floor». The rude comment which followed and his huff and puff was very uncalled for especially in MY own home. I was quick to call him out and he knew he crossed the line and tried to cover it with a smile… but I’m not stupid. So, after the other day of yet another rude, huffy puffy repair man in my house I have had enough. The two stars are for the three men who I have dealt with in the past who were nothing but great… where are they now I wonder. I will be taking my business elsewhere. The thought of giving my money to another rude repair man puts a wrench in my stomach.

Courteous and on time (can you believe it?!) both times I’ve used them. Did not leave a mess behind, and gave advice without high pressure to sell more service. Will use again.

I’ve used them twice now for Sewer Drain Clean outs. The service techs have been professional, respectful and did a good job IMO. I would recommend them no question. I only knocked one star off since their prices went up recently.

Not recommended. $$ and incompetent