Suburban Infiniti of Troy

Great experience and competitive pricing. Duane (my salesman) was very personable and polite. I had been to a number of dealers who were unwilling to get me to the price I needed. I gave Duane a call and he was able to make the numbers work almost instantly. Professional and pleasant transaction overall. Highly recommend Duane at Suburban Infiniti of Troy.

Awesome experience all around! Gary (my salesperson) and Marc (the sales manager) were extremely responsive to my needs and were also able to work around my schedule. Gary came in on his day off to finalize everything with me and the sales manager made the deal happen at 9:30pm on a Thursday evening and was accessible on a day he was out of the office as well. I walked away feeling like I received a good deal on a great car! Highly recommend the folks at Suburban Infiniti!

Great. I came in after my car was smashed in the recent snow. Since I had not been car shopping prior to that I really had no idea what I wanted (except that I wanted one with 0 accidents). In less than ten minutes I was test driving the perfect car that Oleg picked out for me (based on what I haphazardly expressed I needed). It will also be a great car to pass on to my so-​to-​be 16 year old when I am ready to upgrade later. UPDATE: There was some trouble with the car –but after some negotiation they did agree to fix it.

Very easy and quick to get a car if your in the market looking for a infiniti go see jesus at infiniti of troy

A few days ago, I wasn‘t even considering any other car than the one that I had selected. A different brand, at a different dealership. In fact, I was adamant about buying a domestic product.
Less than a week ago, a colleague recommended (since I was used to an AWD sports sedan that‘s no longer being made) that I go to «his dealership» to see the store manager who treats him so well. He said that he was confident that Marc at Suburban Infiniti of Troy would get me into a better all-​around vehicle, and within my budget.
Marc and team were nothing short of what one should expect from a luxury dealership. I gave my name once, and he remembered it. He was straightforward, patient, and informative. He addressed my concerns candidly, and was truly consultative — not at all salesy. The only interest that seemed to matter were mine, and not that of making his next sale. If that wasn‘t enough, he personally ran numbers for me. Easily spending an hour of his time, dealing with a guy (me) who was opposed to buying an import. Though I didn‘t have time to take a test drive, he introduced me to Duane, because he had the following day off. He said that Duane would take excellent care of me, and he was 100% spot-​on.
I returned the next day, with my interest piqued. I saw Duane and took a test drive. The Q50 was faster and handled way better than my previous three vehicles. I am still trying to process all of the technology that the vehicle offers. Over the last six years I had bought the same model domestic AWD «muscle car,» but the Q50 showed me what I had been missing! The test drive changed my reluctant interest into a strong desire to buy the car.
Duane was also the consummate professional, and was very helpful. He worked with me to fine-​tune the feature set and color that I wanted, and was a pleasure to deal with. We were able to quickly work together to solidify a deal, and on Saturday, just three days later, I was the owner of a new Q50! Duane helped me with the disposal of my previous vehicle, and personally helped me to configure the electronics, including a detailed tutorial on how to use all that the car offers.
I‘d be remiss not to mention Tom, the finance manager, who was also exceptional. Overall, it was a great experience, and I would not hesitate to recommend Marc, Duane, and the entire Suburban Infiniti of Troy team!

I love the Infiniti dealership. They are always very helpful and welcoming. Jesus Trujillo was my salesman for my last two vehicles. I will definitely be seeing him again.

Don’t even bother going here. Purchased a used vehicle had issues as soon as I drove it off the lot. The dealer laughed and blew me off after multiple calls. I wouldn’t recommend using this business if the deals too good to be true, Its probably because this dealership is selling it.

Over the last months and a half I kept going back to the dealer looking at QX56 and QX60’s. I had many questions and I was very picky about trying to find the perfect car for my wife. Patrick McCaw was very patient and accommodating, he answered all my questions and was welcoming every time I walked into the dealer. At other dealers after a couple of visits the sales folks would ignore and not answer the questions. Patrick kept me up to date on any vehicles that they got in their inventory or at their sister dealership. When finally he found the one I was looking for he immediately contacted me, I was on vacation, I told him I was interested he connected me with his Manager Marc that was also very accommodating and he held the car for me for a week until I returned from vacation.
When I got back he brought the car to my house for my wife to check out and see if we can fit it into the garage.
I have had 10 cars in the last 13 years from Lexus’s Chrysler, VW, GM’s and dealt with many dealers, I have to say by far my best experience thus far.
I am happy with the deal, the car and the service. I highly recommend them.
Thank you Patrick and Marc.

I purchased my vehicle from here back in 2012. I noticed a little discrepancy on the sales sticker. It stated that I had a car starter but than I found out that I did not actually have one. I proceeded to call the dealer to explain my situation. The Sales person assisted with a nice discount to install the nice little option onto my car. Thanks for the attention and great Customer Service. I like my new Car starter. The waiting area is also nice and comfy. A nice starbucks and sandwiches to boot. It was a good waiting experience. I could relax and do my work remotely. Friendly staff and service.

This is a great dealer! I just purchased a 2007 Jetta, which is in excellent condition. Dan Stroinski worked with me on getting the best deal possible and did everything he could to make sure the process went as smoothly as possible. If you need a used car, Dan is the man to go to!

Great service. Was able to accommodate my last minute schedule change, plus offered a discount when my oil change was done. Plenty of engaging activities in the lounge area while you are waiting for your vehicle to be completed. This will now serve as my go-​to vehicle maintenance location!

In my opinion, this is the best dealership We’ve been to. Novi dealership makes each client feel welcome & they don’t pressure you to buy. Staff are there to welcome you and inquire about your needs & give you time to look, & explain in detail the specs and capabilities of the vehicle very thoroughly.
It’s way different from another infinity dealership we’ve been to where we were not greeted by anybody when we came in, & had to look for a sales rep. Then they just asked which vehicle we were interested in, then gave us the key to test drive without giving us a demo about what the vehicle had to offer. Then they sort of pressured us into closing the deal afterwards. That night, after careful research online, there were issues regarding that vehicle from carfax that we’re not disclosed to us.
I’m glad we decided to check out suburban infinity of novi the following day. There, we had a completely different experience. We were greeted and was treated special. Renee Gleason and her associate Charles were very accommodating and informative about the features of the vehicle. They went above and beyond to ensure all of our needs were met. Even 4 weeks after purchase, Renee personally went to my house to explain further how my vehicle features work.
I’ve bought & sold quite a few vehicles before so I’ve been in different dealerships already, but so far Suburban Infinity of Novi gave me the best customer service so far. Keep it up. We will definitely spread the good deals and deeds you gave us.

I purchase my 3^rd Infiniti from Suburban Infiniti of Troy. My sales associate was Jesus and he is God’s gift to car buyers (pun intended). When the brand new car came out of detail it looked perfect to me. Jesus sent it back and literally took off his dress shirt and detailed it him self. Even after I purchased the car he followed up just to see if there was anything he could do. He is a true professional and I recommend working with him and the dealership if you want a hassle free buying experience.

This was my very first experience buying a new car and I was pleasantly surprised. I expected to be attacked by sharks, but worked with Jesus Trujillo who was very friendly and didn’t pressure us one way or the other. Tony was also very friendly and efficient. I was overall happy with the service and purchase and would come back in the future. The only improvements that I would suggest is to speed up the process as much as possible. Thank you for the positive experience and I most definitely love the new car! ~Dr. C

I am a two time Infiniti lessee and have had such a great experience with Suburban Infiniti. The service is fantastic, convenient and reasonable. Matt is my sales person and has been great to work with!

This is THE BEST dealership I have ever worked with!
Whether it is sales with Marc or Duane or service with Lisa or Tony, Suburban Infiniti of Troy is outstanding! Every person I have meet there is professional, courteous, and a pure joy to talk to! I have recommended this dealership to my friends and family and they feel the exact same way.
If you are interested in purchasing an Infiniti from a dealership that doesn’t stop impressing you, then shop at Suburban Infiniti of Troy!

Infiniti of Troy is by far the best dealership I have ever done business with!
My wife and I leased our first Infiniti from Marc roughly 4 years ago and have gotten 2 more since. They are super honest and will tell you if it makes sense for you and more importantly if it dose not. I was recently in the dealership looking to get rid of my truck and get into a Q50 and Marc told me to wait a couple months so it would be closer to my current lease end. They are not in business to get people in the door and then forget about them, they really do build lasting relationships with their customers.
The service center is just as good as the sales department. I have been in the service center numerous time as no fault of the car, either for oil changes which are very fairly priced or because my wife likes to drive fast and hit things or run things over resulting in blown tires. They are always extremely fast and super friendly.
I read some of the previous negative comments and I can tell you those people are crazy. If you are leasing an Infiniti I am sure you can afford a cup of coffee, but if not ask Marc and I am sure he will get you one. :)
I am on my 3^rd Infiniti now and we have not had 1 issue with any of them at all. They are extremely well built cars. I will continue to get my cars through Infiniti of Troy for years to come.

Recently moved to Michigan from Florida, don’t ask why, but was a casualty of the snow and was in need of a good reliable used car to get me back on the road. Saw an Acura TL on line and came in to look at it and spoke to Dan Stroinski in the Used Car department. Was the quickest and smoothest car transaction I have ever experienced. Rick Szepytowski in the finance department was superb as well. I highly recommend Dan Stroinski and Suburban Infiniti of Troy if you are in the used car market. If the used car service is this good and smooth, I can only imagine the new car service is just as superb. Thanks for your help.

Worst service department ever… Rude obnoxious and unprofessional… The service manager told me that they hold infiniti standards when I asked him about the poor service… This place does not even offer its customers free coffee… The Korean dealers have free coffee !! Well if these are Infiniti standards every other infinit dealer I have been to holds itself to higher than infiniti standards.

Great service. Purchased the car and sales staff were very friendly and gave a great deal on the car. Service staff is friendly and professional. Had an issue where they ordered the wrong part but manager called to apologize and took the car in promptly to service the vehicle. Always an excellent job from the mechanics. Highly recommended.