Stonesthrow Apartments

Abusive cooperate. I paid all my bills and final accounting on time. My job required me to move, thus had to arrange final accounting with their corporate office (which is strange considering all their monthly payments for rent can be handled locally). Jim Cook called two days after I received the final bill and threatened to marr my credit score and rental history if I didn’t provide a credit card number now (my bill was not in any shape or form late). Due to the abusive and sketchy nature of the call I didn’t provide any such thing, for which I was harassed about my age. I reported the unprofessional activity to the local office. after investigating with their receivables department, they determined Jim cook was a scam. Later in the month, they confirmed that Jim Cook was a bona fide representative of their company and no apology offered for the abuse to date of this posting.

My worst fears came true after moving out. No deposit refund, as the utilities were raised to $ 100 a month in the summer (and you have to back-​pay three months) to «pay for water», despite the fact that so much water is used, the place is a swamp.
Not happy.

DONT LIVE HERE! I moved from here about a year ago. Up until we moved, we were somewhat satisfied with this complex. The amenities they advertise are out of date and kind of dilapidated, but we always were able to use the hot tub and the racquetball courts when we wanted. A lot of things in the apartment needing fixing that we had to keep doing because it became a hassle to keep calling on the maintenance.
The awfulness began when we moved out. We went through an inspection with a maintenance guy who said everything checked out and we were good to go. Then, a month later, we get a bill stating they were keeping our entire deposit and we actually owed them money. I was confused as we had checked out already without any mention of anything that we ended up getting billed for. One thing in particular was a huge melted wax spot in the middle of the floor. This was well documented in our check in sheet we filled out on our first day. We were also charged for an animal cleaning fee ($ 100). I have a cat who has never urinated on the floor. Why wasn’t this mentioned at the check-​out? You would think that a strong pet odor would have been addressed. We were also charged for normal wear and tear on the carpets. There was a «stretched carpet» fee, where we were charged $ 20. It was at the doorway for bathroom. I even tracked down the carpet cleaning business and I asked them what that was. He said it could happen when moving furniture through the door. I told him we didn’t move any furniture into that room seeing as it was a BATHROOM! So again, we were charged for typical wear and tear of OLD CARPET, as well as for things we had documented on the day we moved in that were already there.
The manager, Marjorie, didn’t even do a final walk through with the cleaning guys. She just let them charge whatever they wanted to, and forwarded the bill to us. I asked the cleaning company if they get incentive for the more services they charge… Guess what they said? He couldn’t comment on that question.
IF you move here, DOCUMENT EVERYTHING! Take pictures and do a final walk through with MARJORIE, not the maintenance guy. He will tell you everything looks great, then charge you an arm and a leg for things you didn’t do. I have lived in 10 apartments over the last 10 years and this is the first time I have EVER had ANY of my deposit withheld. Watch your back!

5 stars! We love it here. My husband and I have lived here for 6 months so far, and are so glad we chose this community. The management staff is great– they reply promptly to any maintenance issues or concerns. Our neighbors are great too, some have lived here for many many years. The area is kept very clean and tidy. They throw parties with prizes! The location is prime– we have two chihuahuas that we walk along Browns Ferry park. Overall very good choice of apartments, we are content.

This used to be a great community, great management, nice apartments. Since the the management changed, everything went down hill.
I lived there for almost 6 years, 4 which were great. They fired all the good staff, and replaced them with minimum wage worker units who cannot comprehend the complications of a large number of families living in a small space.
Stupid complaints, bad neighbors, drugs, and domestic violence are what you can expect living here.

This place is awesome. The management people are great. The amenities are great. They throw parties during the holidays for all the residents. Convieniently located to the 5. The only downside to Stonesthrow is they charge buku dollars for «Water». Yes Water. Even if you are gone out of town for a week to a month you still have to pay a hefty water charge. Even if you are a hydro-​phobic that uses water only to cook and wash clothes with they still charge you a hefty «water» charge. It’s completely unfair and possibly illegal but they still do it. «Water» aside, this place is awesome and maybe a bit pricey too, but worth it if you got the money to spend.