Abracadabra Restoration

The crews where at my home so quickly! I had no idea services like this existed and I’m grateful this one was so knowledgeable.
I loved all of the managers and crew, but hope to not have to see them ever again.

Dan Dozier was extremely helpful. I live in Illinois so when my home flooded it was difficult to coordinate between tenants, insurance adjusters, etc. but Dan and his team handled it all with ease. Also, he was able to thoroughly explain and advise on the work to be done as well as the insurance process. Everything was handled very professionally.

It all started out so well. Frankly, we expected that if there were going to be any issues it would be with the insurance company, not Abracadabra.
When our upstairs neighbor’s bathroom started leaking into our bathrooms, we called Abracadabra after reading positive reviews on Unilocal and other sites. They came out quickly and did a hard-​sell on beginning the work right away. As in, within the hour. Not wanting to sign a contract until we got the go-​ahead from the insurance company, we declined. A whole lot of «this is a level 3 blah blah blah certain death» type lecture later, we still declined. Luckily, our insurance company very quickly approved, and work began right away.
The driers. Oh, the driers. So, so loud. Eventually we had no use of our bathrooms because Abracadabra claimed there was asbestos in the walls, so we had to go to a hotel, but assured us we could be back in our home in about three days. When I read the reviews, there was much ado made of the care they took of belongings and furnishings. They left an antique runner in the hallway and they walked all over it and rolled dirty, heavy equipment on it. Didn’t pick it up. When I documented the marks on the rug, they asked me for it, to clean themselves. I asked them if they had a person they used to clean antique rugs. No– they were going to do it themselves.
Hahahahahahahahaha. No.
They would come every few days, do one or two things, then disappear again. If I wasn’t at the house, I wasn’t getting updates. Once we moved into the hotel, work slowed considerably. Then stopped. Finally, after repeated contact with our job supervisor, we started slowly getting some work done.
I rarely saw the same workers twice. I don’t think I’m underestimating when I say I saw at least a dozen strangers in my home at various times. One worker made a racist joke about all the Mexicans at my house (was flabbergasted; did not respond). I would be told that one area was ready, only to inspect it and find that paint had been spattered on the wooden blinds, the shower head was off-​center, as was the toilet. Our glass shower door was tweaked to where it wouldn’t close completely.
And that was just the work. Abracadabra was calling and billing me and my boyfriend separately no matter how many times we gave them our preferred phone number to reach us, and the party to address all billing to. Bills were never itemized, just a total. It took so, so many requests to get itemized billing. Double-​charged for a couple items. They threatened to send our account to a collection agency WHILE STILL WORKING ON THE HOUSE. The right hand doesn’t have a clue as to what the left hand is doing at Abracadabra.
Remember that three day turnaround? We lived in a hotel room with a kid and a dog for about a month.

Very solid company. They are always on time and very professional. I highly recommend Abracadabra for anyone that has water damage or fire damage. They also handle the construction.
We have had multiple great experiences with the owner and also the GM Travis. They are stand up guys and were very responsive. This company seems to take pride in their work and the professionalism of their employees.

Bad customer service, bad language, bad results, angry temperaments, terrible outcomes. Stay away from these guys at all costs. Took weeks to do a job that should have taken a few days. Would never use them again.