Choice Air Conditioning & Heating

I was a Choice Club Memeber and they were able to replace my AC unit in one business day from the time I ordered it and gave me a loaner portable unit in the meantime. Thank you guys I love my new a/​c it is so quiet I don’t even know its on.

Choice is absolutely the BEST HVAC company in Tucson. They are a family-​owned and operated company, and as such, they treat every client as a forever client. They respond quickly, give you options, explain things if you have questions. They are affordable and reliable. We called them yesterday morning (Sunday!) and within an hour our AC was repaired and blowing cold. I challenge any other HVAC company to give that kind of service!

We called them in to do an inspection of the HVAC system on May 15^th, 2013 on a home we put an offer on. This was part of our «inspection» period and Choice knew this, meaning work needed to be done in a timely manner. They did return an invoice the next day to get payment with a report, but the report did not contain a quote for costs of repairs, nor a cost per line item breakdown which we needed in order to enter into negotiations for buying the home. We asked them for this on May 17^th. We did not hear from them until May 29^th, which was WELL past our inspection period, therefore completely useless to us in our home buying negotiations. In addition, they still did not give us a repair quote. They again went silent until June 10^th (and by this time we had already signed on the house, without any negotiating power regarding HVAC repairs because we didn’t have a costs to give the seller) at which time they called to say we actually just needed to replace the whole AC system! We are entirely upset about this. Had they known that a MONTH ago, we could have included that in our repairs to the seller in buying this home. Choice was well aware we hired them to do an inspection for a home buy, and there is no excuse for their lack of communication and unprofessionalism regarding how this unfolded. Choice withholding knowledge and their utterly poor communication will end up costing us hundreds more now that we are told much too late that we need a new system.

Thank you again for such great service!