Dillard’s

Twice in the past three days I have tried shopping at Dillards Tucson Mall, but no more. On the first visit, I needed help in the men’s suit department, but the older salesman was much more interested in having a personal conversation with a clerk in the Daniel Cremieux department. No help at all. After 15 minutes of trying to help myself, I gave up. Headed over to men’s shoes. Two clerks at the register saw me looking at various dress shoes, but also failed to acknowledge me. Wound up going over to Dillards Park Place where Sean offered his assistance immediately upon my entering the men’s shoes area. Went back to Dillards Tucson Mall today, back to the men’s suits… Spent 35 minutes going in and out of the fitting room trying to help myself, while another older salesclerk sent the entire time making small talk with a couple and their son. Never even greeted me. Drove up the road to Jos A Bank and was assisted as soon as I walked through the door. Lousy, lousy customer service at Dillards Tucson Mall.

Shoe dept DOES NOT ACCEPT RETURNS… I purchased a pair of shoes. wore them once and had to return them as they hurt my toe. Upon returning them, the women clerk was VERY RUDE, asked me if I wore them? Excuse me they are s h o e s? Showed her they had no wear and she said I’m sorry we cannot return used merchandise. What! I told her the shoes were not USED and she just looked them over and over and over and finally finally! she said she return them because I threatened to speak to mgr. She made me feel like a bum. I will NEVER NEVER shop here again~!!

Love this store for the big and tall section. It’s only 1 of 2 places in Tucson that I can get the right sized Polo shirts.

While the merchandise selection is great, the dressing rooms & ESPECIALLY the women’s restroom are beyond filthy! Two sinks had gross brown murky water standing in them. Both had «out of order» signs up. The floor is filthy w/​spots of missing tile. For what is supposedly an upscale dept store these issues are inexcusable-​where is management?

I visited Dillard’s to look for a dress to wear to a wedding this past weekend. I tried on several from the juniors department but decided against them all. The nice gal who was working in the Guess fitting room was helpful and recommended I go upstairs for more options. I took her advise and went upstairs. I found several dresses and finally chose the perfect dress for the occasion. The woman working the upstairs dress area was not very helpful and looked annoyed that I brought her the dresses that I did not choose. She rudely called over another gal to ring me up. She new gal was friendly but made a vital mistake!
The next day was the day of the wedding. After doing my hair and makeup I put the dress on as we were about to leave to the wedding, that is when I realized they forgot to take off the security sensor! I was soooo disappointed because we did not have time to go to fight the Christmas crowds at the mall and make it to the wedding on time, I had to wear something else from my closet. I really loved the dress but decided to return it since the occasion had past and their attention to detail and customer service didn’t deserve my $ 85.

Great selections of woman’s clothing and shoes– sales are good and plenty in August.
Customer service: deserves 1 star. the gals that work the floor upstairs are just plain mean. They don’t help you unless you are carrying a $ 1200.00 bag– really? They work for min wage and get a few perks. they need to be reminded: THEY are the help!!! Store is always super clean and the jewelry section is well organized.
Shoe dept. is a mess in the summer when sales start, shoes everywhere! This store needs better management through out.

Nice selection, but one of the employees offended me! When checking out I asked if they had a military discount, and the lady with a heavy Russian accent responded «No why should we?! If we gave them that we’d give everyone that.» Don’t get me wrong, I still shop at places that don’t give military discounts, but to be so rude about it is not okay! After all, these brave men and women protect your rights to say ignorant things like that, maybe work on your respect?

Like a lab rat that’s given a piece of cheese every time it hits a button and gets an electrical shock that might knock its brains out of its head, I keep going back to Dillard’s. Coming from a region where the only mid+ range department stores available are Nordstrom and Macy’s, I get super excited about the prospect of spending hellacious amounts of money for clothes that’s appropriate for a woman who’s given up all hope of looking like someone from the planet Earth.
Being in Tucson, where everything’s geared towards more «mature audiences» the Petites department of Dillard’s lays out the clothing future I have to look forward to — elastic waistband pants, high-​waisted tummy-​control jeans I can eventually hitch up all the way up to my liver-​spotted and sagging breasts; loud, color-​blocked clothing suitable for cataract-​sufferers who like to see they’re wearing something when looking at themselves in the mirror.
I think Dillard’s tries to position themselves as Nordstrom and some of the product lines, such as Joe’s Jeans and Vince Camuto overlap. While there were many sales associates milling about, talking to each other, nobody offered me any help.
The piece of cheese for me at Dillard’s was the awesome shoe find. My feet are so old and misshapen, they are carbon dated from the paleolithic period… which means my feet fit perfectly into Tucson demographic. Endless shelves of «comfortable old ladies’ shoes» to fit every foot abnormality in styles OTHER than round-​toed clogs. Shoes with high heels suitable for buxom bombshells but with enough comfort for ten nuns to stand on their feet all day caring for lepers.
In keeping with their service policy, I had to flag down a sales associate to help me get my shoe size, as nobody would offer to help. And at the cash register, I waited at least 10 minutes while a lady customer was arguing with the sales associate in Spanish over the noticeable nick in her 5″ heels. The saleslady didn’t even acknowledge my presence, even though I tried to cut into the conversation with all the Spanish words I knew (Jose Cuervo Gold, Dos Cervezas, por favor, Donde esta the service in this @#*$& department store?)
Finally, the lady who brought me the shoes remembered her commission and helped me complete my purchase. Would have lingered to look at more shoes if it weren’t for the abysmal service.

I’ll say it: Christmas shopping sucks, but the folks at Dillard’s were very pleasant and helpful. This should be an expectations considering that customer service is, you know, their livelihood, but around the holidays it’s wise to lower your expectations because, well, shoppers are jackasses and they’re even more prevalent in large quantities.
The people here though were fantastic. I was there to pick out a couple of gifts for my wife. The ladies in the perfume section were very friendly and went out of their way to help me. One of them provided me with an opinion and provided alternatives. She even helped me out to assure I received the best deal possible in terms of perfume sets.
I live nowhere near Tucson Mall, so I don’t know when I will return, but my experience there was pleasant enough for me to want to write a positive review. If you are a fan of shopping at department stores, I advise you to shop here.

Over the last few years, Dillard’s has really upgraded their women’s department and although I don’t shop here too often, when I do, it’s an enjoyable experience. The staff is helpful and the girls at BCBG are especially sweet and full of suggestions and answers to your style questions! Their sales are pretty sweet too. They usually have a 40−50% off rack on their BCBG items, which is really the only way I justify my BCBG purchases, because, truthfully, the quality is not that good. So, women’s department is pretty good, with a selection of nice denim, dresses, casual wear, etc.
The shoe department is rockin’ right now! So many fabulous styles and colors for the Spring and Summer. Only beef… most of the styles they carry look the same. Price point is pretty good. And their sales are always pretty incredible, except, I always miss them or catch them at the tail end.
Purses and accessories are decent too. Best during sales too.
Men’s dept. eeeh… It could use some help. Who’s the buyer for this dept? They need to spruce this section up. It’s pretty much impossible to shop for my boyfriend in Tucson.
Overall, Dillard’s is decent. I hate to say it… but we could use a Nordi’s in this town.

When I shop at Dillard’s I am normally going to the shoe and purse section. I tend to not find much in the clothes department. Most items are high priced for their name. My favorite time to shop at Dillard’s is when the have a huge sale like the one they recently had this last February. 65% off plus an additional 40% on shirts, bags, shoes, watches, etc. I found some flats this year that were regular $ 32 and paid $ 8 for them. Wow! This Dillard’s recently started selling Vera Bradley, who is a favorite designer of mine. I will say they have yet to have her big items on sale, but I am hoping for the day to come.
I would say for the most part the store is always clean and staff is friendly and helpful. Rosa in the purse department is extra special because she is always willing to assist and remembers my Nana and I when we go in. I always go to Rosa for my checkout at Dillard’s. Keep your eyes peeled for sales!

Hmmm, I wonder if Michael F loves me enough to get some shoes out of him… he seems to be big on buying for his wife, what’s another pair for his favorite CM? Dillard’s does have a pretty decent selection, but sale prices aren’t anywhere near what they are for the ladies. That’s ok, such is life. If you go on a day they have an extra 20% you can find some killer deals, and I think they’re the only department store in town that has Cole Hann. Nordstrom Rack carries them too, but they aren’t as cheap at Dillard’s where there around 100 – 120 a pop (more than half what you’d pay at the La Encantada store. So what do you say? Are you sole-​d. Ahhh? Ahhh? See what I did there?

I love my wife, my wife love shoes, dillards has the best selection in town so I spend ample amounts of time here helping my wife pick out pumps, flats, flip flops, sneakers.
They also have a great selection of ties, cufflinks, shirts, slacks, and other clothes.
Their sales are usually pretty good and although their mens shoe department is horrific the womens section keeps my wife happy.
The staff is always helpful and we always get rang out pretty fast.
I take away one star because of their lazy security guards.
One afternoon I am strolling through dillards and a kid bolts by pretty fast, 30 seconds later their fat lackadaisical security guard wobbles by and say’s «you should have tripped him» and then continues to stroll by.
Look I am not expecting a high speed pursuit but to be that lazy, and then to make the comment he did, was just a real insult to me.
Oh well otherwise I really enjoy shopping here.

While preparing to check out the customer in front of us was attempting to return an item that had been previously purchased 5 days before.
The salesMAN held up the receipt in front of the customer and said «you only had 3 days to return this item because it was 65% off, see here it is printed in BOLD letters on your receipt». The salesman then walked over to the sale sign and tapped on the sign indicating it was also printed on the sign. Finishing his conversation with «it is store policy».
To Dillard’s credit, we moved to a different register, Robert was extremely polite and helpful, finishing our transitions with a smile and big thank you.
I understand deeply discounted and nonreturnable items.
The thing I don’t understand is RUDE salespeople. You are in business to make the customer fell they are of value, because without them your business would not exist.

Attention Chanel Makeup Lovers!!! Dillards is the only place that carries their products. So for that they get an extra star. Ann at the Chanel counter (Tucson Mall) is super knowledgeable and is always right on with color matching and you never leave looking like a clown (like you do when you visit other counters.)
Their annual shoe sale is amazing! I bought a pair of brand name rain boots (to visit NYC) for all of $ 15.00 during the sale and many other goodies and its a fun time to buy something funky for a reasonable price.
But other than that, it is just a regular old department store. The staff is always friendly, except at Mac. That will be saved for another review.
The customer service department also does a great job of wrapping gifts and it is not as overpriced as other department stores.

Guess due to the holiday, its merchandise crush with very narrow aisles between clothes racks, ugh! Spent most of my wife’s shopping picking up and replacing clothes. At least chairs were found outside fitting rooms!

Hadn’t been into Tucson Mall Dillard’s in a while and won’t be going back anytime soon. First of all, as I entered the store and walked around I heard announcements over the PA in Spanish only. Sounded like some sort of promotion. Don’t English speaking people get to be informed of same?
As iIwalked thru the shoe and clothing depts., it was very clear that the merch had gone down in quality. Not to mention that every article of clothing I looked at was made in China. Ok so that may not be all Dillards’ doing but come on! I don’t know if this is the same situation for all Dillard’s dept. stores but I was very disappointed at how the store is clearly marketing to the Hispanic population and not all.

One of the best department stores ever. Great for Tucson, Carried all the stuff Macy’s did but for significantly less and with better customer service. Also, had great sales.
No Nordstroms, but not much to expect in Tucson, AZ. I was always able to find what I needed for any occasion.