Foothills Properties Management & Realty Co

Absolutely the most HORRIBLE customer service ever! I have been dealing with a lady who goes by ‘LW’ and she was quick to first contact me about a property that has been on the market for 6 MONTHS but when I had questions about the leasing agreement, I could Never Get a hold of her. They want 3,000 to move into this property and all her excuse was, was ‘this is how they have done it for 20 years’. She is sooooo rude and so unhelpful!!! I seriously have never given a bad review until now because I completely understand how this beautiful property has stayed on the market so long because dealing with this property management company, has been a nightmare!
NOTE: To the owner of the Essel property on the east side of town, PLEASE choose another property management company! I would have LOVED to lease your property.

Up until we moved out I had nothing but great things to say about our experience leasing a property through Foothills Properties. My husband and I leased a condo on the eastside for 2 years and 4 months. Our property manager, LW, was always really good about following through with any maintenance issues. On her annual inspections she always commented on how nice we kept the condo and said we were «her favorite clients».
We gave notice to move out November 30^th 2015. We actually moved out the 24^th but that gave me ample time to clean. I spent two days there wiping down walls, baseboards, floors, cleaning out refrigerator, oven… vacuuming.
We left that property in great condition with the exception of the living room ceiling fan because it was so high I couldn’t reach, the windows probably needed cleaned, the master bath shower floor (which was already old and imperfect when we moved in). There was one yellowish stain on the living room carpet that was our fault.
When we moved in we paid a deposit of $ 795. Since there were a few things we didn’t finish, I fully expected some deduction from the deposit… like 100 for cleaning what I missed. So I was horrified when they returned only $ 213. They claimed they paid a cleaning service 375.00 to clean!!! And another 182.00 for carpet cleaning! (25.00 of the carpet cleaning cost was for that yellow stain)
My husband and I disputed the amount. I felt that we should have only been held liable for the 25.00 stain and that the rest was normal wear and tear for renting the place 2 ¼ years! And like I mentioned… I expected them to keep a little for cleaning but they claim they paid 3 housekeepers 25 dollars an hour for 5 hours!!!
After disputing it they sent us another $ 150.
So all in all we got 363 back from 795.00. Unacceptable. And I fully believe it’s because they know we are two busy professionals whi don’t have time to deal with this!
Beware of renting with them if getting your security deposit back is important to you… or make sure you carefully document EVERYTHING.
It just goes to show that, unfortunately, being a great tenant doesn’t always pay off

Foothills Properties Mgt. has been renting out our home in Sedona since 2013. I could not have been happier with their service. My phone calls and emails have been retuned in a timely fashion. They let us know when a major appliance needs to be replaced and when cosmetic touch ups need to be addressed. FHP has always given us several options who to work with in these situations-​which allows us to decide who to work with and how much we want to spend. We visit Sedona yearly and each time they were more than accommodating to make arrangements with tenants to let us see our home.
Thanks Foothills!

To begin, I am a landlord who has 10 years experience with Foothills Properties and also a successful Real Estate Broker in San Francisco, California, so I know a thing or two about real estate, customer service and running a small business.
Back when my wife and I first hired them in 2004, they were highly regarded, organized, effective at placing high-​quality tenants, we were pleased with their service. Then in the past 3 years, especially this past year we noticed they were starting to slip, it was taking them longer to place tenants, calls weren’t being returned (to the Landlord) and as property owners we felt like more fees were being introduced and we were being «nickeled & dimed» with diminishing customer service, a lack of responsiveness and the quality of the tenants, if they presented any, was lacking.
So, in the fall of 2013 when our lovely property in central Tucson was going to go vacant, we spent a couple thousand dollars polishing up the property; new paint, new fixtures, some new lighting, new window treatments was done and we were really happy because we knew our 3 bedroom, 2 bath, 2 car home would rent quickly and well, as it always had. Herein begins the downslide.
Roll forward 6 months without a tenant and losses to us (the owners) of holding-​costs in the thousands of dollars, including a $ 105 rental price reduction and they couldn’t find a good tenant no matter what they tried. Meantime, they were happy to charge us $ 75.00/month for posting free online advertisements (in addition to their annual $ 100 admin (junk) fee) that other property management companies don’t charge. That’s when the blame game began and it was our fault, the markets fault and they were doing «everything they could,» but… our place wasn’t getting leased. The Final Straw, a neighbor called me to advise that not one, but he observed 2 prospective tenant groups were waiting outside our rental for an appointment to see the home and no leasing agent showed up, so they both left. I advised the broker of the problem and he was clearly upset, but couldn’t track it to any of his people, in-​fact this problem had been observed many times and things seemed to only be getting worse. So, after 6 months of this poor customer service and failed marketing effort, we let them go.
If you are a landlord, I highly recommend hiring someone else and comparing services & fees to make sure you are fully informed about the cost of working with any given property management company.
Originally posted in Spring 2014 — Taken down by
due to promotional content which did not meet their guidelines, so edited to remove promotional content & re-​posted to meet
posting guidelines on May 29, 2015.

Very disappointed in lack of communication and difficulty with repairs. I will never, ever rent a property from Foothills Property Management ever again. I’ve never written a bad review before in my 41 years. Either they revamp their approach to this business or they’ll continue to have the worst management reputation in Tucson.

I’ve been very interested in a listing. I’ve called 3 times, left messages with real people and still no call back. As much as I like the property I’m thinking it’s best not to get in bed with this management company, especially after reading other negative reviews :(
Pretty bummed. I wonder if the owner of the home knows how terrible they are.

I agree with the other person that said could there be no stars.
We have lived in our rental home for a very long time, 7 years! We did not rent the house from Foothills Properties and had not heard good things about them so when they became the new management company we were worried. We gave them a shot for the last 2 ½ years and we have had enough. The only reason we have stayed is our family is really rooted in our beautiful neighborhood. We have finally decided it’s just not worth it to live under a company that is simply toxic. There will be another beautiful neighborhood.
The other reviews are true, service repairs are not completed in a timely manor — even the urgent ones. If it’s not urgent, it’s not important and will be several months and several requests, in writing, before they will respond. Their response to issues tenants have is not just snail paced it is also very unprofessional. They fail to take responsibility for anything, they prefer to blame their owners and vendors. They really seem to have no interest in being a decent company.
The bottom line is if you plan to rent from them be prepared to just drop a check off every month and don’t ever have a problem or ask for assistance from them. They are not interested in customer service. Also, be prepared to not know your «Property Manager» as they only go by their initials and I have lost count of how many we have had since they took over management.

I totally agree with the one before me. Can I give no stars? Stay away from this company!!! We rented one of their houses that they managed, for about 2 years. When we left they took more than $ 500 out of our deposit just because they could. When I requested the owner of the company to solve my dispute she refused to even get back to me. Not in words, but in actions; she never answered back my emails.
I have been renting for the last 12 years in various parts of US. I NEVER had to deal with more unprofessional and rude people than the one in this company.

Absolutely the worst property management experience ever. We leased for 2 years and had countless calls about items needed to be fixed and would get the run around or no calls back. However, when they needed something or when it came to our move out it was a top priority for them. The owner was trying to sell the house so we had strangers in and our of our house disrupting our privacy. DO NOT USE THIS COMPANY! We should have listened to the other reviewers.

Can I give them no stars? I have been dealing with Foothills Properties for far too long. My first issue with them was right when we turned our rental property over to them. There was Cox cable equipment left behind that I no longer had access to as the keys were turned over and there were now tenants in the home. I got a bill from Cox for $ 1200 unless the equipment was returned. I called FP to let them know and they assured me it would be taken care of. Fast forward to THREE MONTHS later. I’m getting repeated phone calls from a collection agency and none of my endless calls or emails to Foothills Properties have done any good. Finally the lady who was supposed to be in charge calls me while I’m at work because she can’t find the drop spot for the equipment. Why she thinks I would even know where it was is beyond me. Instead of calling Cox when she couldn’t get ahold of me right away, she went home. It took her another week to get her act together enough to drop the equipment off.
Six months later, I had a similar issue when the new tenants never transferred the gas into their name. It was written into their lease that the house was all electric despite the giant furnace sitting in the kitchen. Foothills Properties refused to accept any blame for this situation and it took them another THREE MONTHS to get anything addressed. Meanwhile, my credit was on the line and Lou was repeatedly verbally threatening me. To say that he is extremely hostile and rude would be the understatement of the century.
Finally, it has been TEN MONTHS since they rented our home. They claimed the floors in the kitchen needed to be replaced but would not make any headway towards actually getting a contractor in there. We repeatedly asked that the house be rented by the start of school, but it is now nearly September and we are tired of waiting. We have thrown away thousands of dollars on these thieves and I hope you never have to do the same. AVOID THIS COMPANY AT ALL COSTS!

Foothills Property Management ignores repair requests and when that doesnt work they use threats and bullying as an attempt to weasel out of repairs and maintenence needed on their properties.
When I was 8.5 months pregnant we discovered mold in our ceiling. It collapsed due to a major leak that we told Our property manager about numerous times. We had to fight after the collapse to have a mold remediation company come out rather than the painter they first sent. It still took them over 16 days to remediate the mold situation without offering us alternative, safe housing. The roof continued to leak whenever there was rain through January which means there is most likely more mold that could be effecting the health of our infant.
In February our shower broke (the water was shooting from the spout with no way to turn it off) it took them 22 days to properly fix the situation. The property manager’s solution was to turn off the main water line to the house when I was not using it. Meaning that whenever we needed to flush the toilet, wash our hands, do the dishes, wash clothes, shower, we had to go out to the front yard turn on the water main and then shut it off when we finished. The astronomical water bill that resulted was our responsibility.
More recently after multiple attempts to contact our property manager about a rotting and termite infested fence (many emails, calls and conversations over 5 months) that the HOA was hounding us about, they tried to charge us for the repairs.
We called the managing broker/​owner for Foothills Property Management, Lou, he was very aggressive, told me that should I have someone to repair the fence and send them a bill he would evict us. His intention was to bully me into submission so that he would not have to approach the owners of the property about the repair. He told me multiple times throughout our conversation that he didn’t work for tenants, he worked for the landlord.
The problems have continued. Our AC didn’t work for 2 months in the summer but because the fan still turned on they said it wasn’t broken. When I finally lied to get someone to come out, it turned out that the compressor had burned up because the AC needed freon and now there was a major component that needed to be replaced rather than a simple fix.
I have not heard a single good thing about Foothills Properties from tenants or owners. They allow houses to fall into disrepair, anger tenants, who like we are, move out as soon as possible to escape Foothills Properties reign of terror and according to many owner reviews, charge for repairs that were never done. Beware.

I appreciate all your help, Sandi. You’ve been a real pro. This is especially appreciated when, as a landlord, I’ve lived out of state and have had to rely fully on your advice and support. It’s been great working with you!

Lou and the team did a nice job with the property I had done there, both managing and selling it. I recommend working with them.