Found!

This service could be very beneficial to the community, but unfortunately it falls short. We found a dog on a Sunday at 11:00 am, we waited until Humane Society opened at noon to take him in. They wanted $ 35 to take the dog in, but told us we could opt to keep the dog and try to find the owner ourselves. Which is what we decided to do. The Humane Society took all of the dog’s information and put it into a database that they said would also be listed on Found!, a local pet finder service. The HS gave us a control number and told us to take photos and email the photos along with the control number to Found!, which we did at 2:37 pm on Sunday. I also put a listing on Craigslist to help expand the search. We also kept checking the Found! website throughout the day and evening on Sunday to see if the dog’s listing was posted. It was never listed.
Well, we found the dogs owner through Craigslist the very next day. The owner said she called the Humane Society several times and kept checking the Found! website, but with no result. It was on a whim that she checked Craigslist on Monday. We never heard from Found! until Tuesday at 3:37 pm by email. The executive director, Bruce Cameron, emailed us asking for the same information that we gave to the Humane Society. I emailed him back telling him we found the dogs owner through Craigslist and gave him some objective criticism about the speed of his service. He then responded very quickly to me (15 minutes after I sent my email) and proceeded to tell me that it was my fault because I did not provide the correct information.
Now I admit I do not know how this service works with the Humane Society, but there appears to be a huge disconnect on both ends. My reviews purpose is to inform other fellow pet owners who have lost a pet and people who have found a pet how this service currently works. I also hope this service can take this criticism to heart when trying to improve itself. A full two day response is a disservice to lost animals and is unacceptable. I truly wish this needed and valuable service improves it’s track record.