Omni Pool Builders & Design

This will be a bit, so bear with me. My spouse and I started our pool process about a year ago. We vetted sites by the displays on their webpages and then looked for them at the home show selecting the top 3. All I can say is that appearances can be deceiving. All three came out to the house. Took in a look at our property and took our requests into account. I won’t bad mouth the other companies here (why bother) but none of them really listened to what we wanted. Two gave us pools that you see everywhere else. One attempted to sell us the same pool they had in their own house, thinking that would be what everyone else would want. So, we went to the 4^th vendor on our initial search, happy we did so.
They came out to the property multiple times, first the sales rep and then the design specialist. They sat down with us and asked us what we wanted. Took into account that we didn’t want cookie cutter. Took into account that we wanted something to entertain in, that would take advantage of our city views. Then gave us something that blew our socks off. Our pics and picks of the other projects that they have in motion are on their facebook page.
Unlike other reviewers, we found them incredibly responsive and willing to work with us. Martin and Olga were great to work with… were there challenges, hell yes. Wettest winter in over a decade. Other emergencies at other sites. That happens, for some reason I grew up understanding that the world doesn’t revolve around me and the things I got going on, people get sick, folks get injured… so we had those challenges and yet, things still got done. Martin was by at least twice a week. We’d talk about what was next and what I could expect. Sometimes it took longer than anticipated because crap happens (rain, inspector availability, illness, materials) and sometimes bam bam bam, you know, real life. Heck our initial choices for some of the finishes turned out to be unavailable (happy for us, to be honest) so our designer took us over to Arizona Stone (great place btw) to select some products that they could get their hands on (like I said, we were not going traditional in our looks and finishes here) and we made selections from what they had and tbf, it was better for us that we did.
Aaron the design expert was great. He listened to what we wanted and got a feel for what might suit. The shape and features of the pool are unique when combined together. Doesn’t mean that they can’t do the traditional stuff, but they had to stretch their legs for us. We included things like a 15 ft curved seating bench, an expanded spa, a lagoon with compass and bubbler, cannon scuppers, and a rock waterfall/​fire feature that has to be seen to be believed (or you can check out their facebook page and check out Westside pool and you can see the pics).
The crew that they used to do the work, did great work, the inspectors praised them for their work in setting up the plumbing (really, the plumbing) The construction guys did their best to not destroy everything (and they didn’t, had to remove a fence with a three foot deep concrete footer to get access and didn’t ever bitch about it). The tile guys were here cutting and sawing and placing the material with care and made sure to give me any leftovers (because that’s how I roll) During this, Martin was here, with each crew, checking in, explaining what they hoped to get done with realistic timelines. We had tweaks along the way… recess some of the scuppers over the lagoon, done. Need to trench the additional gas line, can do. Turn the rocks in this feature a certain way… done. Moderate the gas flow to the fire features, done. The thing is, they listened to us and our reasons, agreed that the tweak had merit and just went ahead and did it for us, no problems.
The whole process from breaking ground to finished product took roughly 4 months, thanks to the weather and some availability of folks to sign off on the work. Since it was winter, that was naturally a challenge but overall, we have something unique, something that’s ours and Omni, I think, was as proud of their work as we are pleased to have it. The price for nice things costs and yet, I still feel that I got great value with what I purchased and I feel like I’m in a resort every time I use it. Maybe I will eventually just get to giddy everyday, but it will still take some time.
Also have to say, that because our project was a big one, Omni had to coordinate with Santa Rita Landscaping in order to know what was saved as far as plants and providing access to the job site (my house) both companies stayed in touch with each other and coordinated well together.
I found the overall experience to be a good one. Yes, there were challenges, but what big project doesn’t have them? Realistic expectations and making sure that you hold up your end of the communication is key.
No problems recommending them, period.

Have been working with Omni pools for over 3 months to get some pool work done that they said would take only 3 weeks. Dealing with Martin has been a terrible experience. He schedules dates and never follows thru or doesn’t even show up. We have tried to get the work completed and nothing is getting done. DO NOT waste your time or money contracting them.
Ed S.

After a sub-​par design from the biggest company in town and a lack of follow through from another well-​reviewed local company, Aaron and Martin from Omni came in with a brilliant design at a reasonable price. We couldn’t be happier with the custom pool Omni built for us. Aaron is a brilliant designer, and Martin was very responsive to any questions we had during the construction process. These guys are the best in town for new pool construction or pool refurbishing.