Principal Property Management

This property management company is a joke. My husband and I found 3 houses by them. The first one, «the owner decided not to rent it». The second one, «it is already rented out and we don’t take the property down until the papers are ran and the property is occupied». And the third one, we waited TWO weeks for them to even CONTACT us. This all happened in a span of a month. I would never recommend them to anyone. All 3 times we spoke with the same person, so if you NEED to go through them, I suggest you do NOT speak with «David».

I have been renting a home from Principal Property Management for 3 years. Although we initially had some «bumps» and misunderstandings, it has overall been a very positive experience. I have had some pretty major issues at my home with the AC and refrigerator going out and all was resolved by them in an efficient manner. Minor issues have been taken care of as well. I have found them to be responsive to my needs and good about communicating. I think quite often a property manager can only do so much if the owner is not willing to help out or work with them. I realize now how important it is to have a professional property manager involved when renting a home. I would rent a home from them again if I were to leave where I am.

Extremely unhappy with service. Didn’t follow through with things.

This is the absolute worst property management company I have ever rented from and I plan to contact the owner of the property I rent to advise him how bad they are! Do not rent here if you like your home maintained and certainly don’t hire them as managers for your property. Things will fall apart which most people who own rentals want to be sure maintenance is taken care of because it’s a huge investment.
From trying to get into the payment portal to pay rent and not having anyone return my calls to a huge piece of corrugated metal I reported was going to fly off in the wind, potentially killing someone, I had to fix it myself because they never came out even after 4 calls and a maintenance report entered online.
Do not rent from them, seriously!

I am in my 3^rd year in my leasing experience with Principal Property Management. Anytime I have a maintenance issue, I receive assistance the same day or next day. Melody has always stepped in if there was a communication issue with the staff. I have found her to be quite gracious and professional.

We were only in town for four days to find a home. We are about to make a cross country move. I contacted principal property management on our last day in Tucson. We called first thing in the morning as our flight departed at 5pm. Cutting it close-​I know!
I saw their listing on craigslist for a stunning home in the Sierra Morado subdivision. I found the price to be perfect! And trust me I have been scouring craigslist, redirentals, Unilocal,many, many sites for months. I was SOLD when I saw the front loading washer and dryers! (I digress, I just really love the home). But, seriously, Principal property management took amazing photos of the home, which helped sell me immediately. Also, they use many sites to advertise the homes they manage, to ensure your home will be leased promptly.
Since I was cutting it close and fearful I might be flying home without a place to live I was so relieved when David called us promptly back to set an appointment that day. I was also relieved because I was shocked at the lack of response from so many other leasing agents in town.
David got us in at 11am. He was educated on the home, very professional, even had a tablet to show us further information. If there was something he was unsure of, he phoned the office to make sure he was giving us accurate information. He knew we were in a time crunch so he was prepared and brought us both a paper application to fill out.
Principal Property management has a great web page! You can apply online, put in your maintenance request online, and view homes. Very nice!
When he was showing us around the property he took pictures of any concerns we had, so he could fix any problems that we saw.
He was very patient with us, allowing us to look around for as long as we wanted. And since we were pretty excited about our new place, we really wanted to look! He also, encouraged us to look around the community as there are nice features like the community pool, parks, trails…
He also is great at communicating! We both have had numerous phone calls, emails, texts, from David keeping us informed. Very reassuring.
If you are looking for a place or looking to rent your home, I would trust and highly recommend principal property management!