Wow, this is my 2nd bad experience at this ross store right before closing. I come In at the last minute to return a couple of things that my daughter did not wear. It was five minutes before closing and before the security man even said hi he tells me they are closed. I asked him if they closed at 10:30 he said yea I look at my cell and it was not 10:30. I did not plan to shop and I had my receipt so it would have taken two minutes to help me. This Is the worst ross ever. Unacceptable customer service, here’s a tip to corporate get your staff some customer service training. I spend at least $ 100 every payday at this store, over 2k a year. Seriously annoyed!
NikO D.
Place rating: 2 Tucson, AZ
This is probably the worst Ross I have ever been to. I have been to all the ones in town, as well as some in San Diego, Phoenix, Oahu, LA, etc. It is a decent sized store, but it is never well organized… even if you go first thing in the morning. ^__^ Not only is everything in disarray, but they don’t seem to have as much merchandise as other locations. Their home goods selection is especially lacking. Customer service is okay, but not as friendly as other locations. And definitely not as friendly as the staff from TJ Maxx and Marshalls! I would drop by this Ross if I happened to be shopping at the Pier 1 Imports next door, but I won’t go out of my way. ^__^
Melissa J.
Place rating: 2 Tucson, AZ
This Ross is just kind of lame. It’s got the same selection of other’s Ross’s but that’s all it’s got going for it. The parking lot feels kind of sketchy. There were overflowing trash cans everywhere outside. Inside it was super busy. The dressing room seriously smelled like a baby’s diaper. I know Ross dressing rooms are never great, but I haven’t encountered one that smelled so bad before. And then it just took a long time to check out. Not really worth it.