S. Silverberg & Sons

I recently custom ordered a gift for my two sisters, as well as placed an order for my wedding bands & have been so happy with their service that I wanted to take a moment to share my experience. This review is long overdue, as my family has been shopping here for over a decade.
I currently live in Chicago, while I have many options here, I truly feel like Silverberg’s jewelry selection, prices and the overall shopping experience make it a truly wonderful local shop.
Their staff is well informed, courteous and always seem to go above and beyond!

I think this is a wonderful business. I have ALWAYS had kind and attentive customer service, individualized attention, beautiful buys and quality repairs. I can’t think of one thing that they could improve on. I had my mother-in-law’s diamond set in a gorgeous setting from them, another ring with broken prongs repaired perfectly, another ring that was in need of repair fixed on the spot, reasonably priced appraisals and alway service with a smile. This has and always will be my choice in anything jewelry related. Thank you, Silverberg & Sons.

I went in to S. Silverberg & Sons to have some estate jewelry appraised and to see about their purchasing a wedding ring bought from them more than 10 years ago by my folks.
I spoke with Ed Silverberg. He looked at my mom’s diamond ring (.77 carat in a 14c yellow gold setting with six small diamonds) and said that he’d only offer $ 4000 dollars for it. This shocked me since I had an appraisal from S. Silverberg & Sons from 2006, valuing it at $ 7000. I told him this and he countered with, «I could go no more than six then.» I left the store and returned a couple of weeks later with my family’s estate manager. He remembered me and our talk from the first visit. However, this time he was dismissive and rude. I showed him the S. Silverberg & Sons’ appraisal document with the $ 7000 amount. He said that he didn’t think it was worth that now (What does this say about their appraisals?) When I reminded him of our previous conversation, he remarked that I must have misunderstood. He didn’t mean $ 4000-​$ 6000. He meant $ 400!
That’s right. He was offering me $ 400 for a diamond ring that he had sold my mother, and that his company had appraised for $ 7000. His $ 400 offer was .057% of the appraised value.
He also said that he might have the receipt on file. I asked him to check his file and he told me to go home and get the receipt myself. He wasn’t going to look it up. His assessment of the ring was insulting. Insurance appraisals can be for twice the value, I’ve learned, but this doesn’t explain his pennies-​on-​the-​dollar offer!
There are only two conclusions to draw from this experience:
1) S. Silverberg & Sons ripped off my mom and overcharged her years ago, or
2) S. Silverberg & Sons was attempting to rip me off this week, April 2014.
I left thinking, what an unsavory character. The estate manager who accompanied me kept saying, «What a crook! What a fraud.»

I had positive experience so I recommend them. I sold gold dental bridge for $ 113. I phoned and got an estimate earlier. They paid the full amount without any problem. Other jewelers offered less money; pawn shops wanted to assay with acid; my bridge was only five grams so that would have wasted a substantial amount. All they wanted to do was weigh it and promptly paid up. Did not waste my time or keep me waiting. I would gladly do business with them again.

This place is terrible! We went in for wedding bands and needed them somewhat soon (4 days) and the man rejected us flat out. It was as if he couldn’t be bothered! Very unaccomadating and borderline rude. Don’t waste your time here! We ended up going to another place who sold us bands AND sized them that day.

I have been shopping with Silverberg’s for over 30 years and they are the only place I shop for Fine Jewelry. Best customer service in the business. Family owned, fair, and reasonably priced, you cannot beat the quality. I live in SF and I still go to see Silverberg’s…The «Sons» are gone now, but the Grandsons are taking the business and doing a splendid job!

I recently had the nicest service experience at Silverbergs! I needed an appraisal on a few items. My family had done business with the Silverbergs over the years but not recently. They recognized us immediately and were very fair and generous in what they charged for the appraisal. They treat you like you’d like to be treated — on a personal basis. This is what family-​businesses are all about!