The Home Depot

This place has the worst customer service of any HD in the country. Tried to buy a wine refrigerator and after we get it home it’s damaged. We call to make them aware and the manager says they can give us a $ 50 discount on a new one if we return it. Back to the store and every other one was damaged as we opened them prior to going home. They said they could give us a $ 50 discount on a damaged one. The same exact discount as a new pristine one if we returned the first one. These people are idiots. Please do not go here. There are much better places to shop and help you resolve issues with some common sense.

The paint department sells 8 ounce custom mixed samples for only $ 3.50, which is nice to try a color or do a small job. The samples have a choice of Flat, Eggshell, or Satin finishes. Other stores do not sell samples, only quarts, so this is a real money-​saver.
The blinds department had a nice selection of vertical ones, including packages of replacements. The staff person cut them to fit for free.

This is one of the worse stores that I dread going into, too bad its the only one close by. They do not have enough staff on the floor, the ones that are walking around pretending to be busy and not even making eye contact add to the frustration! The employees that seemed to know where things were have been replaced by a staff of amateurs that don’t know a thing about anything other than to check you out! No inventory on hand is another problem, they seem to not stock enough of the fast moving items, we often find that we have to go to Lowes or ACE if we want to make sure we get what we want right away. Professional business here that spends a lot of money at these stores and its sad to see that Home Depot’s customer service has declined so much over the past few years! Also Home Depot… You cannot have only one Cashier checking people out when there is a store full of people!

i walked in to get a trowel, while i was shopping they said closing in 5 mins, i walked to the counter with my shovel waited 2 – 5 min then the lady cashier closed the register after helping another customer that was ahead of me, not even acknowledging i was there, completely ignoring me, i left my merchandise on the counter, i went to walmart, the customer service was better. sad.

Your typical Home Depot. Unfortunately I’ve noticed if you go in for specialty items, like I did today, it can be very difficult to get help, let alone any attention. This was the second time we stopped in this specific HD to look at and schedule for custom blind installation, but never got anyone to help us, let alone acknowledge our presence in the blinds department. We had at least two associates notice us standing and then sitting at the blinds desk waiting, but neither bothered to say anything or offer to call someone to help us. After this second disappointing trip, we decided to go elsewhere.

I was running around today, trying to get some wood cut and the other HD’s machine was down. Thankfully not here though. It took awhile to find a guy to help me so I was miffed. I also was considering renting tools but the price was so high I decided I would just buy a sander. So far it does the job but man oh man does holding a sander for hours feels like a workout.
It’s got all the essentials here so I would come back if it wasn’t the furthest Home Depot from my house. :)

I have shopped at this Home Depot for many years. In the last couple of years the knowledgeable staff has been replaced with lower wage workers.
It used to be in the past, that when you went to any department in the store, everyone in that department knew everything about that department. Now it’s very hard to find anybody in any department that knows anything about their own department. This is not a problem that was created by the employees. In my opinion, it just shows that management is looking at the bottom line rather than customer service.
I still shop at this Home Depot but I have learned to Google the answers to my questions rather than trying to find someone in the store that can answer my questions.

Prices are good, customer service is hit or miss. You got half of employees there that have the «go away I don’t want to help you» attitude. Then you got the other half there that is GREAT and willing to help.

I remember, not too long ago, I would go to Home Depot and they would go ‘above and beyond’ to provide good customer service. These days, it seems like they could care less about providing service and just want to get you in and out with the least amount of contact possible. I guess since they’re a super chained store, they don’t care about losing a few customers.
Today, we went in to purchase some florescent light bulbs and a ballast. The bulbs were fairly self explanatory and easy to find. The ballast was another issue. My friend and I checked the section that offered an extremely limited selection and did not find what we were looking for. We then decided to see if we could find somebody who might be able to help us. We wandered over to the paint section, found an employee willing to page somebody to come to «electrical». We went back and waited… and waited… and wanted.
A «Skil» vendor (not a Home Depot” employee walked by and asked if he could help us find what we were looking for. We explained our need and steps taken, up to that moment, to fulfill that need. He was kind enough to wander off and find a store employee who would them come back and tell us what we already knew without offering a shred of additional information.
* It was not on the shelf
* He didn’t know if they carried it at all
* He wasn’t sure if they could order it or if it was available at another location
The low score if related to the customer service provided, because the only service provide was to confirm what we already knew. He was friendly enough, but acknowledged this ‘was not his area’. If I wanted friendly, I would have went to Starbucks: I needed information and no attempt to be a resource was provided.
* I don’t know, but let me see if I can find one for you at another store
* Let me check with the person who is responsible for this area
* You need to go «here» and speak to «this person» who is the «best resource»
Ace does in fact seem to be the place with the helpful hardware people.

This is your typical Home Depot. They are organized, but for some reason I always find it a little dingy. The employees are always willing to help you find what you are looking for and offer good advice on how to do it. They have a great paint department and garden center.

I like it more than Lowe’s even though it doesn’t have the new store feeling, but all the employees seem to be experienced and know what they’re talking about, unlike some other places I’ve been. The people are always friendly and helpful but it’s just hard to find them around sometimes.

Its funny I like to come here for almost everything I need for my small tools and small projects. But they couldn’t help me this Time. the stuff Is every knowable and can help with all kinds for questions you may have for what ever your working on. I will come back that’s for sure.

Bette in applicances is AWESOME! She knows her stuff and was very helpful in helping me find the perfect applicances for an investment property. I was in and out in no time and with exactly what I wanted. She helped to save me money and had some great pointers too! THANKS BETTE!

My wife and I went to Home Depot today to buy a washer and dryer. We were greeted by Bob who started out being nice until we wanted him to price match from another source as they advertise they will. He had to call his boss Gordon to okay this price match and Gordon said NO!!! I asked for a reason and he stumbled around with some lame excuse. I said, so you don’t price match and he said NO!!! My wife and I was shocked. I then explained my company buys all our extras that we need that H. D supplies from this store and the Elcon store and he just stared at us like it didn’t madder. I then asked if they could at least work with us with a price and again he said NO!!! We were amazed on how rude Gordon was to us. What ever happened to customer service. As the main purchasing agent for my company, I will think twice before buying from Home Depot.

I normally like home depot, but today was the exception. I wanted a terra cotta pot and the girl in the garden center not only could barely speak English, but couldn’t seem to figure out where the pots even were. She finally had someone come help her, turns out they were right near her. She just said something to me in Spanish and pointed. I did notice lots of great plants so I gave the 2 stars for the plants. I ended up not buying any plants because no one was even working at the register in the parking lot plant area. Frustrating to say the least.

Called 2x for windows and blind help. Got
My call transferred to literally every department but that. So annoying and on top of that the people on the phone sounded rude. I don’t know what the in store experience is like but if on the phone customer service is like that… I wouldn’t even bother going in.

Ok, Hard to know how to rate this one. I bought a patio umbrella in August, 2011, (the middle of the summer in Tucson, but the end of the season everywhere else). I didn’t put it up until March 2012. The material was ripping from the top, so I had the receipt, and headed back to swap it out. When I arrived, the clerk said I was able to get a refund of $ 44.00. WAIT! I paid $ 79.00!!! It was over 90 days, and that will be the best that she could do. I asked to talk to a Manager. Well, same story with him. He said he has no authority to offer more than what policy is. Oh, I could get 10% off a new umbrella, and with my $ 44.00 credit for my DEFECTIVE umbrella, it would be really reasonable! WHAT? REALLY? No, not good enough! He did offer to get me the name of the manufacture, I called the next day, sent photos, copy of receipt, and waited. Well, I got the response from the manufacture. Not Theirs! WOW, Really?!
Another call to The Depot. Here is where it gets good! I spoke to the Manager on Duty. He identified himself as Mike. He heard me out, and asked if I could come back, bring the umbrella, and receipt back to him, and he will make it right. Wait, who did I call? I wasn’t expecting this, I just wanted to know who the real manufacture was. Well, I didn’t waste time. I headed back to see Mike. When I arrived, I was able to chat with Mike after a short wait. He apologized for the inconvenience and offered up a full refund, or an exchange of another product of the same value! Refreshing! I took the store credit as I will be going back this weekend to spend a lot more money than I was credited.
Thanks Mike! You have restored my faith in customer service, and I will be back!

Just a quick review this time…
Helpful lumber staff! And quick service see ya again !

We have bought loads of stuff from this Home Depot: appliances, paint, plants, vacuum cleaner, garage door opener, blinds… the list goes on.
Customer service can be hit or miss. Sometimes it’s easier to find someone to help than other times. Maybe it depends on what department you are shopping. When we do locate someone to help, they are usually helpful, but I have had occasion to question whether or not they really knew their product. More often than not, they really do know their stuff.
It’s very easy to spend money in this store. Beware the promotional offer of 6 months no interest. Not that it’s dishonest. It sells itself and does a good job of separating you from your dollar.

WOW, HD, you have really stepped up your customer service game because I used to HATE having to go there for anything (couldn’t find anyone/​anything, long lines, crappy service). You finally have plenty of employees to help customers out, find things, get things, or offer advice. That hasn’t always been the case over the last 10 years. Thank you for making it pleasant to shop there again.
Your paint department still needs more help, though.