The UPS Store

Avoid this location at all costs! Whether the person working there today is the owner or not, I don’t know; either way, RUDE!!!
There are plenty of UPS stores here in Tucson — do yourself a favor and spend you money at a different one!!!
Story:
I always scan my shipping receipts with my iPhone and usually upload immediately to Dropbox. In this instance, I thought I hadn’t yet uploaded to Dropbox.
So my iPhone goes through a major crash and all of my data is wiped out. I thought that I was missing the tracking receipt number for a package I had recently shipped.
So my lovely girlfriend is out running errands and stops by a UPS store to ask about the package, hoping they might be able to look up the tracking number for us.
So she’s at one UPS store near a Walmart, and the employee there is super friendly. Takes her info, offers to text her when she gets a chance to research our problem, etc. That UPS store learns that I had dropped off at THIS UPS store, and said that we needed to check in with this one (since the UPS stores are franchises, owned by different people, different computer systems).
So my girlfriend, once again being the angel that she is, stops in at THIS location.
Instead of being polite, or alternatively simply stating that the store was too busy to help us out, the employee/​owner (blonde hair, over-​weight) begins to lecture. Asking rhetorical questions such as «do you know how many packages ship through here on a Saturday?» and chastising her for not having kept her tracking number.
NOW I don’t expect the store to bend over backwards with our issue, really I don’t. The lady could have easily stated she was too busy at the moment, and to check back later, whatever. Instead, she actually did look up and locate the tracking number, but not until she had taken her pound of flesh from my girlfriend, which of course upset her.
Lesson for Owner:
Sights like Unilocal now exist. We live in a free market society. Hopefully, news of your attitude will spread and you will go out of business! Why on earth did you choose to work in the customer service industry if you can’t handle dealing with customers?! We for one will NEVER spend a cent at this location. That other location that was polite/​friendly WILL get our money.

I got a P.O. box at this store, I never used any of their other services. So my review is based on my experience with the P.O. box.
The employees are all very nice and uncomplicated. For example, even though the official UPS policy says that, if a package arrives for you and you do not pick it up within 10 days or so, the UPS store sends it back, when I first got the P.O. box, I was assured that, at this branch, they store packages for as long as you want unless they run out of storage space. And it is true. I once had a package sitting at the store for more than three weeks and they did not return it; neither were they mad when I finally picked it up. I have a really good impression of the employees. By now, they actually know me personally and we have nice little chats every time I come to the store.
Some more stuff: when you set up the P.O. box, they give you two keys, one is for the post box, the other is for the door to the store. So you can access your P.O. box ²⁴⁄₇. If you want to pick up a package, however, you have to do so during business hours. Also, if you choose, you can get email notifications when a package for you has arrived (although mine did not work at first and I had to tell them to reset it). The store has a great location directly next to Fry’s and some other stores and they are never very busy, so there is no long waiting time.
As for the price, I pay $ 100 for a small post box for 6 months. I think if you rent it for a whole year, it is cheaper per month. This is cheaper than a USPS P.O. box I think. Also, UPS accepts mail from all carriers. So I think a UPS box is the better choice. I am sure, though, that there are cheaper competitors. I just did not have the time and energy to look for them and settled for UPS.

Don’t go. The owner was rude, and it isn’t convenient.
They charge for packing tape, that’s the major sin. Why do UPS Stores usually give away free tape? Because the UPS Store is all about convenience. You go there instead of the post office (USPS also gives free tape), so you don’t have to wait in line, it’s on your way to work, and you get in and out quickly.
Today, I went in needing to drop off a package with a prepaid shipping label. The owner tried to charge me .50 cents for tape. (I needed less than 8 inches of tape.)
Let me qualify my statements a little more: I worked at a UPS Store for two years when I was in High School. Not once, did we charge for use of the tape gun. I’ve literally sealed with tape thousands of boxes that people were dropping off for free. Every UPS Store I’ve ever been too has given away free tape.
When I asked why? She was rude and said she gets 100’s of boxes a day needing tape. 50 cents times 100 is $ 50 dollars a day. I doubt she runs through $ 50 dollars of tape in a day, and I doubt she get 100’s of boxes per day. On Amazon you can buy a tape gun with 2,000 inches (56.4 yards) of tape for $ 16 dollars. Refills are 10 bucks for 4 rolls, pushing the total up to about 10,000 inches of tape for 24 dollars. Buy three more replacements to bring you up about 34,000 inches of tape per day. (I don’t think she runs through half a mile of tape per day). Not to mention that 50 cents is a ridiculous price for tape. Some people use lots, some people (like me) don’t need much. AND all these prices are retail! She gets them for even cheaper.
A store policy like this makes me wonder what areas she is also cheating people at. Is she charging for Two-​day delivery when ground will get it the same day? Does she skimp on packaging materials? I don’t know, but I wouldn’t trust her.
A business is in serious trouble if $ 50 dollars a day bankrupting you. Not that it doesn’t add up over time, it does. But GOOD business owners realize that when you don’t nickel and dime people, customers are more likely to come back for things that turn a profit. In the case of this UPS Store, that little 50 cent charge means I wont be shipping there (I ship a ton during x-​mas), buying stamps, buying boxes, or copying. They’ve lost ALL of my Business, and it isn’t a big deal to me either, there is another one that’s conveniently placed for me (This one doesn’t charge for tape).
One last point, when a potential customer is giving you feedback (Saying that free tape means people will come back for convenience, and thus more likely to have good loyal customers who will buy the profitable stuff more frequently, don’t be rude to them. Especially if they have experience at a UPS Store.

Friendly service every time. Knowledgable staff and quick service. Need I mention nice air conditioning?