Tolson Irrigation Specialists

These guys are scam artists! They came to fix a leak in my system. They do not give you any estimate. They just start working on the problem. Then they send you a bill in the mail. If you ask them how much it will cost they just repeat that they will send you a bill in the mail. They fixed the problem but they charge way too much. Their minimum charge is around $ 95! Buyer beware!

Tolson irrigation was recommended to us by a local nursery. What a great choice! Greg came to the house, spent an hour looking at our current system and within 48 hours gave us a reasonable quote on the work needed to bring it up to par. We agreed on a date and his crew showed up on time and went to work. They were polite, thorough and Greg came by throughout the day to follow up on their progress. They finished that afternoon and Greg gave us a thorough check out on the improved system. He is honest, accepts nothing less than perfect and truly supports his customer. High recommendations from us!

BEWARE. They charge a MINIMUM fee of $ 75.00. That does not include any work, that is just a fee they tack on to everything else they charge you. We had some issues with our irrigation system and my husband called someone out to come check it out and they estimated it would cost $ 1,500! We do not need a whole new irrigation system, there are just little issues here and there! I called this company (among others), not knowing that it was the same company my husband had come out. First of all, you can never call and have a person answer, you ALWAYS have to leave a message. Then a lady named Ms. Kay will call you back. I had left a message saying that I wanted someone to LOOK at my yard and I wanted to know what WOULD need to be done and how much it would cost. Ms. Kay called me when I was just about to leave my house and told me that their workers were right around the corner and could be over to my house very shortly. I advised her that I was on my way out and she assured me that they could be over to my house very quickly. (Clue number 2, I was on my way out, I only wanted someone to LOOK AT my system… my voice mail said that already).
The workers were at my house very fast. I showed them the problem areas. One of the areas was a sprinkler head replacement that ONLY needed to be reattached to the irrigation system, we had all the parts except this rubber or whatever they put into the T pipe to attach it to the irrigation system. The guy started turning towards his truck as he says Oh ya, I can fix that really fast. I told him I was just about to leave and he said I’ll do it really quick for you. It sounded like he was doing it out of courtesy so I would hire their company. Meanwhile, the other worker was taking a LOOK AT an area I showed them that there was something wrong. After, the one worker was done reattaching the sprinkler head I asked what they thought about the other issue and they told me they fixed it already! I did not give them the go ahead to fix it. Lastly, I showed him a solenoid that needed to be replaced and once again the guy says as he turns to start heading towards his truck, I have one of those in my truck I’ll replace it really fast. I said «Wait, how much is this going to cost, I know I can get a solenoid at the store very cheap and my husband can put it in.» He said «it’s really cheap.» I told him that I wasn’t sure about him putting it in because I was worried they would charge me a lot and I kept asking how much it was and he kept insisting it was VERY VERY CHEAP.
10 days later I receive a bill for $ 170.00. All to put in a sprinkler head that I had most of the materials for, to patch a small hole in the piping in the irrigation system and to replace 1 solenoid. They get you because they bill you later.
To top it all off. I called and left a voice mail (of course) stating that I needed to talk to someone about some billing issues. Ms. Kay calls me back and says she kind of deals with the bills and I ask who else does and she tells me Mr. Tolson. I ask to speak with him and she insists on going through her first. I talk with her about it. she makes up lies to try and make their case. She tells me that an estimate for my system would cost just as much as the repairs. I proved her wrong by telling her that you don’t charge for estimates and not knowing before but knowing now my husband called them out and they didn’t charge him for an estimate. After some snide, rude comments by Ms. Kay she told me she would have Mr. Tolson call me. A week later I called and left another voicemail stating that I had not heard from Mr. Tolson. Ms. Kay calls me back and tells me Mr. Tolson wont call me. That is the WORST CUSTOMER SERVICE I have ever had or heard of from any company. That they wont even talk to a customer!
The 1 PRO to this company. The workers were fast, BUT they left the sprinkler head about 4 inches higher out of the ground then it should be. So not to say they do good work either.
My husband and I have vented our complaints to a few others about our horrible experience with Tolson Irrigation and others have shared «they rip you off.»
P. S. husband fixed everything for$ 70.00 instead of the $ 1,500.00 they told us.
Also, to your comment Mr. Tolson, the BBB never resolved anything they said they couldn’t do anything further because you wouldn’t cooperate with the mediation process. I have been in customer service my entire career and you are absolutely the worst businessman along with your secretary that i have ever come in contact with.