Tucson Cleaners

Insert superlative here. They have online coupons but they just give them all to you as they apply. They do repairs proactively. I can drop things off ²⁴⁄₇ and, everything they have by 9am is done by 4pm that day. You can put a rush on things if you want but they are already super fast compared to anything else. They do just what I want them to do. I do not need to think about my clothes they are just ready before my weekend ends. Y’all rock keep it up.

Tucson cleaners caused a hole in every layer of my blazer (directly aligned in the same location) and damaged nearby seams during a routine dry cleaning service. After picking up my blazer from Tucson Cleaners Rita Ranch location on March 8^th, 2014, I noticed a hole through every layer of the fabric (front of blazer, lining of blazer, back of blazer). In addition, the hole was near a seam which had been ripped apart and had a severe crease near it. Based on the direct alignment of the holes and the damage and crease at the nearby seam, it appears the blazer was caught/​jammed in one of the machines. I spoke to an employee at the Rita Ranch location about the damage. She instructed me to bring the blazer back to the store and it would be sent to the main Tucson Cleaners location for the owner to assess. Several days after dropping off the blazer for assessment, I had not received a
phone call or any information from Tucson Cleaners with regard to my blazer. I called the Rita Ranch location and asked if my blazer had been
assessed. I was told that the owner looked at it and determined that the quality of the fabric caused it to deteriorate in the dry cleaning processes. I was told to return the blazer to the store from which I bought it. I did not agree that the quality of the fabric would cause the direct alignment of the holes and the damage to the seam so I asked to speak directly to the owner. I was given his name (Dave) and number (520−721−4994) at the Houghton
location. When I tried to explain to Dave that I was concerned about the direct alignment of the holes through every layer of fabric and the damage to the seam he continually interrupted me and insisted that his experience in the business makes him positive that the damage was due to the quality of the fabric. While I understand coincidences exist, this amount of coincidences (with the direct alignment of holes through every layer, the
damage to the seam, and the severe crease in the fabric) just don’t make sense. I replied to Dave that I didn’t agree with his assessment but said if he is correct, a cleaning service should not accept clothing articles made of fabrics that they can not service without damage. Based on
his experience in this business (as he previously told me) he was familiar with these fabric issues. I stated, at a minimum, I would like a refund of my cleaning fee. He then proceeded to tell me that the fabric was damaged before I dropped off the blazer for cleaning. When I asked about the severe crease in the fabric near the damage he said he was no longer going to discuss it and hung up the phone on me. Needless to say,
this business has extremely poor service, both from a workmanship perspective and from a customer service perspective.

While this is part of the Tucson Cleaners chain, it must be a family owned franchise. A mother and son are generally there most days and are very friendly, always remembering who I am and automatically figuring in discounts with their current coupons. Always good for me because I forget to bring them. They usually have an ad out in some local paper, but also have their coupons online, or you can get them texted to your phone/​emailed to you.
My boyfriend drops of his works suits/​shirts here weekly and has never had an issue with anything. In fact, they are always good about getting stains out that I thought would ruin the clothing. They also have a wash and fold service, as well as a free pick up.

This is the only game in town (or Rita Ranch) when it comes to dry cleaning. The staff is friendly and their prices are reasonable.