Ross Dress for Less

This place is hella messy. The clothes and toys are all over the ground. The items are dirty. They need to clean up there store.

All the bad reviews are kind of shocking to me.
I’ve been into this particular Ross probably a dozen or so times, and I’ve never had a single issue.
It’s effing Ross Dress For Less, not Bloomingdales, you get what you pay for. Just like every other venue of life.
The single reason this location is getting 4 and not 5 stars, is because I wish the employees were friendlier. I think when you work in customer service, that’s part of your job.

My family and I had a horrible experience at this Ross yesterday. I decided to take my little sister shopping for her birthday, so my mom and I took her to Ross because she likes that they have a lot of the items she tends to buy at a great price.
When we got to the store we all kind of separated since we were all looking for stuff for ourselves. While I was looking at the jackets I was trying a couple on because I’m short and have an issue with long jackets. One of the ones I had tried on earlier started beeping. I wasn’t sure why but I stood there still sorting through the jackets. One of the ladies came up and asked me I wanted her to ring the jacket up. I asked if she meant the beeping one and I said no that I was still shopping around and that I didn’t know why it started beeping to begin with. I never tried to pull on the security tag or anything. She gave me a weird look and said she’d take it up front so thy could make it stop. I kept shopping and found some cute things for me and my daughter. When I met up with my sister she said she wanted to leave. I asked why because she had only picked one item and I gave her a budget over $ 100 for her bday gifts. She took the keys to the car and left. My mom and I paid for our things and when we got to the car my sister was irate because one of the Ross employees had literally been following her around the store for 10 minutes. She said first she saw another employee keep passing her and whispering something into her headset and then the other employee started following her. My sister thought It was a coincidence at first but then realized she was be followed and watched. She asked the lady if she needed anything and the employee just responds she was here to help her if my sister needed anything.
I know that we are darker skinned and that my sister had her hair died green but we were not some hoodlums shoplifting and racial profiling is not ok. My sister is a student studying criminal justice and I am one of the managers of a Hilton. I had several thousand in my account when I walked into that store to buy stuff for myself and my sister. We didn’t have to shop at Ross. We could have gone to any store but we chose Ross because my sister always liked being able to get more for a good price. I’m sure they have shoplifters all the time but don’t racial profile and don’t have your employees following a customer around. That’s how you lose customers!

I will bleed out my eyes before stepping foot In Here again. I’ve come here several times because it is the closest Ross store to me. Multiple times I’ve found only one item and put it right back on the shelf because of the mayhem, unorganization, filthy store and slowest checkers in all of King county. It’s just not worth it. Apparently the corporate feel the same way. The store is old, not updated, unclean and nearly every Unilocal on here is repetitive. They just don’t care. I’ll drive to The Landing Ross in Renton and wait in line there.

This place was a complete mess, dirty, disorganized, and crap all over the place. And as usual with department stores, employees were too buy trying to look busy than to actually be busy. Luckily for me, the staff helped me (2x) just enough to get me in and out fast… plus one star for that and helping me economize my time and terror in that store.

This place is absolute garbage. I bought 2 items and wanted to return them the next week. the items were not washed, or worn. I had the tags and receipt.
I bought them with my debit card. that debit card was closed due to a security breach at the bank, and I was given a new card.
I went to return the items and they ONLY RETURN to the ORIGINAL FORM OF TENDER. I told her I no longer had that card. she said too bad we only return to original form of tender. she said I could have store credit instead.
ARE YOU EFFING KIDDING ME???
I will NEVER shop at ROSS again. Worst customer service of my entire life.

Words can’t even describe how messy this store is. Went there today and spent about 5 minutes in there and turned around. I am willing to pay more for clothes somewhere else than to try to find anything in this Ross.

I go to this one the most because it’s close to my house. They have a pretty good selection of things here. But a lot of times things are just mayhem… A lot of kids running around, pushing the Emergency door making the alarm go off. I know its nothing Ross can do because this is more up to the customers’ behave but it often makes me dread going to this specific location.
Customer service is alright. I would give it a 3 out of 5 on this. Cashiers are fast. But usually can’t find an employee on floor to assist if you have questions.

Came here yesterday and was impressed with the amount of invatory they have. And the prices were not that bad either.

Fyi this is not a Ross, this is a playground for children that sells stuff to the adults. They love to climb on the chairs and tables. I’ve never quite seen anything like it.
I gave the store one store as a learning tool, if you ever wanted to teach your 14-​year-​old about birth control, take her here on a Saturday about 1 PM. It will scare her to death. This is a great place to teach pregnancy prevention to your teen.

If you only need to return something, guess what? You have to stand in the line with the 10 million other people trying to purchase their stuff. Most other Ross locations have a separate line for returns. We walked in and the girl at the customer service desk wasn’t helping anyone and she told us we still had to get in that line. I mean seriously? This store needs to get their ish together asap.

I love ross, BUT my husband and I bought a comforter from this one and when we got home and opened it we found the directions on how to wash it was torn off, there was food stains on it and BLOOD! Now I’m really hesitant on buying another comforter from them…

Called tonight to see if something was in stock and Manager Nicolina states that has only 3 cashiers & she is also on registers cant have anyone help me to go check. Thought it was rude, her tone was disrespectful & it wouldnt have taken long to check for a pet item. What ever happen to customer is the reason we have this job? Poor customer service resulting in loss of my business.

besides the decent amount of things all over the place and long lines its ross for ya !
during the holidays is when i usually will come by and take a peek at whats for sale but mainly would go to see any house hold needs or gifts of brand names if there is any left.
clothes are always jam packed and i have a short patience to want to find something but if you have time, you may be lucky on a good brand name deal like a blouse to a jacket etc.
staff is hard to find. i barely see any walking the floor and if you want to try on clothes that maybe a wait too.

Only reason why I am giving this Ross a 2 star is because of how unorganized and messy it ALWAYS IS. no matter what time of the day I come. Also the service at this location is very boring, rude or careless with a splash of no hospitality! But who can blame them? They get loads of people running through destroying all the aisles through all business hours of the day!
But anyway, if you can look past the messy aisles you can find some good stuff when you come on a day they have new shipment. For instance I finally found a decent cute tie for my work! Hot pink! Only took like 4 visits LOL.
But other than that, great prices on items and some great deals on childrens clothing, shoes and kitchen ware.
If you come, come when its slow in the morning, that way theres less clutter (hopefully).
Overall, I am a regular every once or twice a month. I don’t buy much here though because of how unorganized it is. But who can pass up some good deals!

I love Ross. In fact, I adore it! Inexpensive cute clothes: what could be better?
How about there actually being some cute clothes stocked? How about a shoe selection in my size of more than 5 pairs? How about not having the wrong sizes and types of garments put all over the store?
Go to Ross. Just not this one.

This is without a doubt the worst Ross I’ve ever stepped foot into. I understand that Ross is in business because things are super cheap, and in order to keep overhead down, organization and cleanliness is not valued as much as other stores value it. There’s less staff to clean up after people who make messes, etc. etc. But this place is out of control.
I think there were as many clothes on the ground as there were hanging in the racks. Shoes were piling up in random places, where they shouldn’t be. Toys and games all over the place like the playroom of a 5-​year-​old kid who has been home alone for a month. I could go on, but I cringe even thinking about it. And the thing is, it’s a self-​perpetuating problem. People see the mess that’s already there, and just throw whatever they don’t want wherever they want.
Not to mention the line to check out alone can make the whole experience not worth it.
Avoid this Ross at all costs — there are much better Ross stores elsewhere. Out. Of. Control.

I’m giving this Ross 5 stars today because I found it to be very stocked and organized. It was also earlier in the day on a Thursday so not too busy. I would avoid this place in the evenings and on weekends though. It can get a bit crazy with kids running around the place messing things up and the line can get crazy long. The few associates I talked to today were also very nice.
Anyway, I stopped in today and as usual, I was looking for a Dutch Oven. I’ve been looking for one for over a month and couldn’t justify paying over $ 50 for one. Those things cost like $ 60-​$ 100 and more! Today was my day because I found it here. A Wolfgang Puck super heavy 5 quart cast iron Dutch Oven for only $ 35! I feel like I scored big time. They also had a pretty stocked jewelry section. I got some very cute Amrita Singh earrings for $ 8, regularly $ 100. That is crazy! There were all kinds of good stuff here. I go from looking at the snacks, to housewares, to shoes, to dresses, and yoga mats. Oh yeah, and I got socks and some hats and a scarf. OMG! I went on a shopping spree and I could afford it! I love accessory shopping here. Their gym clothes are kind of whack though.
I wonder why some of items are priced differently than at other Ross’s. I was at the Northgate one and bought the Bed Head Shampoo for $ 12.99 and over here it was $ 14.99. My cousin also bought a dress here and found it cheaper at the Northgate one too by a few bucks.
Oh and another thing I noticed was on my first review, I was bitching about the line situation, but now they finally have ropes so it IS only one line. Hooray for that! haha.
Anyway… Life is like Ross, you never know what you’re gonna get. :)

This is probably the dirtiest, messiest and craziest Ross ever. Hahahha. It’s always messy, never clean, and never organized. When you enter the room, there is a security guard (a nice one though) that greets you. you walk, and the sections are messy, with signs that are mostly accurate, but nonetheless, very messy. There are sizes that are not in order and the shoes… they are the worst! haha, shoe sizes every where, messy and very unorganized.
Their bedding section is very small, and doesn’t have much selection. The rest, well, is the same. Consistently open items laying around, and clothes out of place. The lines take FOREVER during busy store hours. Like, seriously long. Sometimes, even regular times like a week night or weekend is super busy too. Seems crappy. Ehhh. Finding clothes are hit and miss. Good luck!

Ross is Ross! What can you say… you come here to hope you can find cheap stuff! And, yes, I did find a cheap dress for $ 15. However, there’s a defect. It’s ok! That’s why it’s $ 15, right?
The store is a mess! Staff stood around the cashier counters, but no one seemed to bother to walk around and clean up! The lady who worked for the dressing room was extremely demanding and bossy! Sometimes, I forgot who the customers should be!
Will I come back again? Only if I ate a lot of buffet food and needed a walk!