Custom Services Heating & Air Conditioning

Specialties

our Full-​Service Heating & Air Company Since 1980

History

Established in 1980.

Custom Services was started in 1980 by Bob and Dana Townsend. Originally, the core of our business was generated from new home construction, and Bob’s primary job was air conditioner installation in these homes. Business was good, until the housing bubble burst in the mid 80s with the fall of the construction industry.

Bob chose to refocus the business on servicing the heating and air conditioning units he had been installing. This service provided credibility in the eyes of the homeowners and helped to boost Custom Service’s reputation in the heating and air conditioning industry.

Both Bob and Dana pride their success on following Dr. W. Edwards Deming’s philosophy of life and relationship of people management. It is this concept that the Townsends applied to Custom Services and continue to implement today.

The concept is based upon building a strong relationship and trust among employees. It is a part of the vision for Custom Services.