DoubleTree by Hilton Hotel Tulsa Downtown

I am extremely disappointed at the service of this hotel. My employees regularly use HIlton for business travel, but no more. I do not travel as much as I used to but this will be a big change for us.
Short version is that I travel through my government job. We, as you may not know, have to let our travel be booked under our credit card and we then get paid back for the travel. In a recent booking, a mistake was made by my booking person and they accidentally selected a special rate (which appeared to be the government rate) that was non-​refundable.
I later found out the travel was cancelled due to the budget issues. When they tried to cancel the reservation, it would not. I tried to call the 1 – 800 number listed on the reservation to explain but they gave me another number I had to call. I called that number and was sent to a different number. This number finally let me know I had to talk directly to the hotel.
When I got the hotel, they said they would get me with the right people and transferred me. I asked the gentleman who answered if he was in Tulsa and he lied and said he was there. When he realised the issue, he stated I needed to call the hotel. I said I did and you just said you were there… he admitted he was not and said I had to call them back.
I then called back and asked for a manager and had to leave a voicemail which was not returned by the next afternoon. In the meantime, I found a number for corporate and begged help as I cannot afford to lose money for a simple error.
After not hearing back, I called today. The operator was the most helpful but unfortunately thats where the help ended. The manager was to busy to come to the phone so a representative listened to my problem and «let me know» it was non-​refundable. I explained again I understand but need help due to the situation. She then asked «Keesha» a manager of sales who said no help was available. I asked to speak to Keesha and she magically had to go to a meeting right as I was on the phone.
Horrible service. Yes our people made a mistake. No, it is not unfixable. Yes, we will no longer travel with Hilton as a destination as long as I am the one approving travel for my team.
No need to lie, or condescend.

Not very impressed with this place. It looked nice and the lobby was nice but as far as the service and amenities, I thought was sub par. I checked in early online and asked for extra pillows and had to call the front desk when I got there to get them. Had to call them to get the hot tub jets running, had to call to get a fridge in the room that cost $ 10 a night and then froze everything solid that we put in it. When I asked to get the sheets and comforter changed the lady asked «why, is there something wrong with them?» As a matter of fact there was. They had rust stains or something on them when we arrived. Then she gave me a big spill of how it wasn’t her floor and she was going to tell whoever that so and so didn’t do their job. I’m A Hilton honors member so I frequently stay at their chain of hotels, this hotel wanted to nickel and dime you over everything as opposed to my recent stay at the Hampton in Chicago which was great and couldn’t have asked for better service. All in all, I will be sticking to the Hampton and steer clear of the Double Tree.

I found this Doubletree to be fairly average. It’s decently priced (especially if you’re a Hilton Honors member) and has good proximity to downtown, but there’s really nothing that makes it a great, above and beyond, hotel experience.
My room was as I expected and would hope for: clean! I’m a little skeptical of the claim that the room I was in was a «quiet room» (you can pre-​select your room online!). The basis seemed to be the room’s proximity to the elevator, which makes sense; however, close to elevator or not, the thin walls could not shut out the other guests clopping up and down the hallway.
If you’re not used to a downtown hotel, take note that taking the elevator in the morning or night is like riding a commuter bus: you’re going to make a lot of stops! I did a lot of internal eye-​rolling at the people grumbling about it.
You do have to pay for parking, and if you’re driving, be prepared that the entrance to both the hotel and the lot is awkwardly placed on a corner of a corner.
It’s a good hotel for conference attendees: I wound up here because it was cheaper than my conference’s hosting hotel, and there was actually a SCRE convention happening while I was there. And if you don’t know what SCRE is, here’s the best exchange I’ve ever had on an elevator:
Me: *noticed SCRE badge on lady next to me* Oh! What is this gaming convention I’ve been hearing about?
Lady: It’s a LARP-​ing convention.
Me: Oh, gotcha! Sounds fun.
*Lady and I exchange polite goodbyes as she gets off the elevator*
Man behind us, wide-​eyed and concerned: I made the mistake of asking someone and he told me that they recreationally pretend to be VAMPIRES!
So, come stay at the Doubletree if you’re in downtown Tulsa, whether it’s for a library conference or recreational vampire fun. It’s certainly not the worst hotel. Just an average hotel.

Ewwww. Add to the Hilton grossness. Not only does the shower not drain well (took a ten min shower and 15 min later you could still take a disgusting bath in the tub) but there is also an unidentifiable red substance splattered all over the back of the bathroom door. #neverstayathilton

This doubletree is the worst doubletree that I have ever stayed at. We had to change rooms because the first room’s toilet didn’t flush. The customer service wasn’t the best. The bartender was amazing!!! I want to say that!!! He was helpful & told us about a few places to be sure & check out.

For the price we paid on Hotwire, $ 55 per night, this hotel seemed to be a good value and likely would have received 4 Stars (8 Bombs). Figure in the taxes and fees ($ 37), as well as Hotwire’s additional unadvertised parking charge ($ 10/​night), bringing the total to $ 232 ($ 77.33/night) for three nights, it was not such quite as good a bargain after all, hence my rating.
The reviews I read were not great with many people talking about how dated the hotel is, but we found the exterior, lobby, and public areas very nice, but only the room was a bit dated with popcorn ceilings and ugly carpeting. Otherwise, the room was large and pleasant with complimentary coffee, but no mini fridge. Unfortunately, the weather was horrible the entire weekend, raining the entire 5 days with temperatures in the low-​mid 30s, so we were stuck in the room much of the time.
As in most Hilton’s I have stayed in, there always seems to be something wrong. In our room it was the disgusting air intake vent in the bathroom. There was something growing inside and I did not want to find out exactly what it was.
Once you reserve, they nickel ($ 5) and dime ($ 10) you, making what looked like a bargain on Hotwire just another expensive endeavor. Unlike smaller chains and independent operators, the big boys like Hyatt and Hilton do not include breakfast, parking, and wi-​fi. Slow wi-​fi was included at this property, but you had to pay if you wanted to stream video on Skype, Netflix, etc., so my wife could not Skype with her family in Italy unless we paid the additional fees.
The pool and jacuzzi were nice. The pool is reasonably big with a 25-​yard swimming lane on one side and the temperature a pleasant 76 degrees. The jacuzzi is a bit small with only one place to submerse yourself to the shoulders, the steps, and the temperature nice and hot at around 104 – 105 degrees. The only problem being that you have to traverse the lobby in your bathing suit to reach the pool area which is located next to the front desk, a poor design and an embarrassing hike past guests and employees, dry or wet.
For $ 80 a night in Tulsa, Oklahoma, parking and breakfast should be included in the price at a nice, but not spectacular hotel. Had it been, they would have received one of my top ratings. However, it was a fairly nice hotel, even at an inflated price over what Hotwire had advertised to lure me into the purchase.
CombatCritic Gives DoubleTree by Hilton — Tulsa Downtown 5 Bombs Out Of 10 … More Bombs Are Better!

I’ve been a Hilton Rewards Gold member for many years and I can honestly say that this is the worst Doubletree I’ve ever stayed. I’m writing this review mere hours after checking in and noticed the following immediately:
1. Only 1 person to check in guests when I arrived at 1:30pm.
2. The hallway on my floor was filthy, carpets stained and old. Is this an indication of my room’s cleanliness?
3. Dated furnishings.
4.The salad I ordered to eat in my room from their restaurant was so unacceptable I had to take it back. Not only was the corn in the salad not «roasted» as advertised, it was so old and dried out that it was hard as a rock. Gross and maybe even a health hazard. Thankfully they allowed me to get something else, but after that experience I don’t trust the quality control of the kitchen so I opted for a bag a Doritos and ready made turkey sandwich in their refrigerated section.
5. No upgrade or room offered on their 3 floors for Hilton Honors members.
DAY 2
I went down to the front desk in the morning to simply validate my parking for the week and there was a line of at 8 people waiting to be helped and again ONLY 1 employee there.
I’m here for a conference and should’ve just stayed at the Hard Rock Hotel where the conference is located, but made the mistake of being a loyal Hilton customer in Tulsa. I won’t do that again.
I’m surprised that the management doesn’t see and address what the customers see as a first impression of the hotel. I stay at Hilton brand hotels because I have come to appreciate a level of good service and this place missed the mark for me.

So I went off a lot of the pictures and decided to book this room. When walking up to the room it had double doors so I was expecting something grand. When I opened up the door after 5 minutes of trying to find a lite switch I walked right into the 70’s. The room was huge and had lamps at opposite of the room nothing in the middle. Not even a couch had two 70’s chairs in the middle with a coffee table. In need of major update.

Very friendly and helpful staff. Love coming here when I come visit my fiancé! Close to so much in downtown town Tulsa. Great shuttle service!

Banquet meal well presented and with good quality. They worked a good pace, getting the food served just in time.

Absolutely LOVE the banquet staff. They were so on top of making sure our event went well and they were easy to get ahold of. They helped things run very smooth.
The staff including the front desk, and in the restaurant were friendly and helpful

First of all this is connected to the convention center for a reason. Whore cheerleaders fill the place so much that you can’t even find a parking spot in the enormous parking deck. When I checked in there was no «warm chocolate cookie» no cookie at all. It only seems as if one elevator works. ONE. And even then they will all try and get in the elevator like sardines… just to make sure it stops on every floor. By the time you make it to your floor you probably won’t be able to feel your arms from carrying all of your things for how many ever floors. And my boyfriend and I were stopping here «trying» to get rest on the way to Colorado from Alabama… while moving all of our things in both of our cars. Just wanted REST. But with our luck I guess we were put right next to the maintenance room… along with cheerleaders yelling running up and down the hallway, scaring my dog that of course her 10 pound self barked. So they then decided to call security guard on us for our «yappy» dog. Standing outside my door talking to security guards and feeling the need to also give a description of myself to the guard. Yes that is right. Also if you did forget your things and would like some shaving cream from the front desk they will only provide that for you if they «like» you I guess. needed some myself but apparently they didn’t have any after the guy before me got a razor and shaving cream. What a wonderful staff… just wonderful. I would rather stay in a 50 $ sketch hotel or even in my car… then pay 200 for the room​.park​ing​.my «yappy» dog and zero help from any of the staff with anything. And I mean ANYTHING. They basically choose who they FEEL like helping and who they do not. This was a nightmare… all for 200 $! I have not ever had a hotel experience quite like this one… and I would rather sleep in a jail cell over this ANYDAY. At least they would control noise levels. Also lady in elevator and I quote «every time I walk through that lobby I feel as if my life gets shorter.» Take this advise and do not ever stay here. Might as well just sleep in your car… if you have no other choice. Oh also was talked down to by a «dad» just because I asked very politely that his children stop running down the hallway. GREAT GREAT PLACE HAHAHAHAH WOW. Also bathroom is straight out of a scary movie from the 70s.

This hotel has long had a reputation as the red headed stepchild of the Hilton family in Tulsa. With the recent renovation and addition of Made Market (see my separate review) as a bona fide option for lobby bar and restaurant and sleeping rooms being brought up to standards this is a great option downtown for the business or convention traveller. We spent three nights on the 17^th floor in two adjoining doubles. Beds were comfy and the room was very clean. Noise level was quite low. No slamming doors or hall noises.
Check in went smoothly and any requests we had were no problem for the very friendly and professional staff at the DT. Parking is reasonable at $ 10 with in/​out.
Only minor issues included elevators that need servicing. One has a bad habit of stopping at EVERY floor and another gives guests about 2 seconds to get in or out before the doors slam shut. This is annoying after you need to get off the elevator and wait for a new one or jump for your life to get out.
Pool area quite clean and well maintained without the usual used towels all over extravaganza.
I would definitely stay again.

Spent 5 nights here for a volleyball tournament at the Cox Convention Center. Excellent location, walk across the street to the convention center. The rooms are clean and spacious. The bed is comfortable. In spite of being FULL to capacity, the rooms were quiet. The bathroom is very small and shower heads need to be updated, but the sink area is separated and have more room.
The hotel shuttle was complimentary and in spite of being SO busy the drivers were always available and would transport guests anywhere at all.
Breakfast was reasonably priced and the omelette was delicious! Cocktails, however, were $ 11-​$ 18 …so have your nightcap elsewhere.
Service was great, room was clean and comfortable.
Lots of great restaurants just minutes away. Great stay.

Spent three nights in this hotel for a vacation and was definitely pleased. The lobby was immaculate, the rooms were beautiful and spacious and the hotel services were fantastic. There’s not much to say because I don’t require a lot of attention when I’m staying in a hotel.
I didn’t get to swim in the pool even though I wanted to. I did check it out and it was VERY nice, so I’m sad I didn’t get to use it.
They have a parking garage which is 10 $ a night for people who are staying in the hotel. The price is tacked onto the cost of the room and you get in and out of the parking garage with a little ticket that you need to scan with a machine at the entrance and exit. Personally, that is WAY too much for a hotel that already costs a decent amount of money. It would have been better if it was say, $ 10 for the duration of my stay.

Positive: clean, attentive front desk staff, quiet, nice beds, free local shuttle to bars & restaurants, free wifi, all of the room have a bathtub, nice sized rooms, good gym, central location
Negatives: $ 10 a day for parking, terrible service in their bar & restaurant, all of the showers train slowly

Meh…
That’s basically the description of the hotel.
The hotel isn’t bad, but the renovation still leaves the rooms with an outdated feel.
The hotel is old and no matter how hard they try to cover the age, the appliances, walls, ceilings, floors, and amenities all reflect an aging building.
Parking is in a garage next door. To exit the garage you have to have your ticket validated at the front desk.
Safety in the area especially in the garage is questionable. Homeless are seen all around the hotel. About twenty of the homeless sit in a vacant lot a block away. Next door there was a fresh turd left on the sidewalk of the human variety. The smell of piss in the neighborhood is present.
The maids constantly yell obscene words like yo nigga when da fuck are you gonna pull them motha fucking sheets in the middle of the day.
Computers in the business office are broken.
Mouthwash in the bathroom has been used by the previous guest and the maids decided to leave it for me.
Elevators are slow. I mean you are going to wait 5 minutes for one of the four elevators to arrive.
Just the experience is blugh. Nothing special. The price is nice for a Double Tree, but that’s about it.

Hi all,
I recently stayed at the Doubletree in downtown Tulsa, OK for the wedding of my nephew, and was surprised in a couple of unfortunate ways upon my arrival. Nothing really big, just irritations after a long day of travel (I was coming from CT). After checking out I wrote an email using the customer support link on the Doubletree web site and thought that would be the end of it. I was completely, and pleasantly wrong. I was contacted one day later by the Hilton corporate offices via email, who told me someone from the Tulsa Doubletree would be calling me. Almost at the same time as reading that email, the Executive Administrative Assistant from the Tulsa Doubletree did call me. We had a very pleasant conversation where she apologized for the problems and essentially just made things right.
When my wife and I travel and we make an effort to stay in Hilton properties, particularly Hampton Inns and Doubletree’s because they have always been good experiences for us. The minor problems I ran into at Tulsa did nothing to change my mind about where to stay during future travel. But, the care and attention I received really put the polish on my already good feelings about the Hilton brand.
Just thought you should know you’ve made a loyal customer even more so!
Doug Farrell

I stayed here for 4 nights for business and was super impressed. Despite all the construction nearby, it was easy to get to and while parking is a charge, there were plenty of spots in the ramp and it was very close to the hotel (so little walking). The service was great and I certainly can’t complain about a warm walnut cookie upon check-​in. The room was really spacious and clean and the whole building seems recently renovated. Wireless internet worked great and they do have a fitness center (but kicking myself for not making it down there). I also noticed a TON of joggers around the area and we walked a few places to eat, so the area is safe. There are a couple restaurants in walking distance, but I do wish we had been closer to the Blue Dome district. The bar in the hotel has reasonable beers ($ 4.5 for Blue Moon), but cocktails were really pricey at $ 9.75. The continental breakfast is not free, however, and what is tricky is that there are no signs stating that it is $ 14. I had quite a few co-​workers who grabbed some stuff not realizing it and getting stuck with a bill. They do have a variety of grab n go items like yogurt and sandwiches, but they are also pretty pricey. We had much better luck driving to the QuikTrip Kitchen that was just off of S Dakota. We did use the shuttle once and it was really convenient at picking us up when it started raining :) I would definitely recommend this hotel because it was super convenient to downtown and was clean and new, but personally I would try to stay closer to the Blue Dome district next time I am in the area. Also beware that the elevators are super slow to open the doors once you arrive at your floor. As a person with elevator phobia, those slow opening doors gave me minor panic attacks and had me convinced I was stuck in there forever! :)

Wow! Its like the 80’s here even though they have remodeled the rooms very contemporary.
Matt the night manager took care of the front desk not being able to meet my reservation. I say when you book online and it says top floor and your willing to pay that rate you should be on top floor.
Caleb the bellman was very helpful!
I’m surprised that they don’t have valet here… BUT, do charge you $ 10 a day to park in their garage?
No robes/​shoes in the suites?
No safe in the suites?
Large and spacious rooms and is successful by default due to location. Downtown Tulsa, close to convention center and BOK arena!
The staff here was very pleasant!
Would be four stars but I had to take my shower on hot only, no cold, with low pressure? I don’t know if this is a isolated incident of something much bigger.