The Enclave at Brookside

This apartment complex is absolutely beautiful, but sometimes the façade hides what’s really inside, which in this case is poor management and security, cheap building materials and constant promises to tenants that are left unfulfilled.
If you’re living in one of the most expensive buildings in Tulsa, I think it’s absolutely reasonable to expect that you would receive at least above average care from management, but that is not the case here. Construction delays, maintenance issues going long times without repair or with shoddy repairs, and things that still somehow have never happened (like a place to sit in the tiny grass square they call a pet park).
Previous reviewers have noted some of the security concerns, like tailgaters following into the parking lot, lack of reentry options and general lack of security presence which are all extremely valid points.
If you’re looking for something that is really good looking and has nice amenities and you are willing to pay for it, this is the place. Just be aware that once you’re in, you’ll still be paying a huge amount for service that will not be matching the building.

The actual apartment unit is nice, but Ihave had some problems/​concerns while living here.
1) I moved here when the property was first built last year. The first problem I had was related to several electrical wiring issues that complicated my stay. The washer/​dryer wiring was not done correctly, causing me to have my W/​D unit replaced three separate times in a week. A huge hassle. There have been ongoing electrical issues that continue to pose a threat, which I have brought to the attention of management, and have not been rectified, such as my constantly having to replace light bulbs due to them bursting inside the sockets from the faulty wiring in this apartment unit.
2) Having a gate to the garage is nice, but when the gate stays open, and creepers sit and wait for someone that lives here to open the door, and then they follow them in after, that is not OK. This happens CONSTANTLY. With anyone having access to the parking garage that waits for a few minutes for the gate to open, any number of dangerous individuals could come in, and commit any crime they want, and since there are no cameras, there would be no way to document it. I don’t really think security is their number one priority, however, when the men at the pool sexually harass the women so much that they can’t even enjoy the amenity.
3) It is a huge problem that residents cannot get back in through the side doors to the complex once they have exited, instead, they are locked out and have to walk all the way around to the front just to get back in after walking their pets. This poses a safety concern to not let residents back behind closed, locked doors when they have an access fob, especially in this neighborhood. Just this time last year, this very area was plagued with a criminal known as «The Brookside Rapist». These rules regarding the doors do nothing but keep the residents as prisoners, while giving complete strangers increased access to the premises with no consequence.
4) Next, it’s not very quiet at all. I personally, wanted to move here because I expected it to be a quiet, nice place that I could come after work to do schoolwork, as I am also a full time Doctoral student. There have been a lot of college age kids that have moved in since March, and they are very loud. They have taken over the pool area, even though the pool area is not open yet, they scream and run up and down the halls at all hours of the day and night, they fight all the time, and they are just freaking annoying. I have a balcony over the pool area, and every night of the week and weekend, there is some drunk manchild crying under my balcony about some random white boy problem, like, bawling his eyes out, or he’s trying to fight his bro. Get it together in 2015, kids. Nobody wants to pay 1200.00/month and up to listen to that.
5) Management does not notify you when you get packages delivered. I had an important package delivered, and was never told about it, until the company that sent it contacted me themselves to ask me about its receipt, and told me that the manager of this complex had signed for it. In the contract, it states that the office DOES accept packages for residents, but what good is it if you are never notified?

The looks of this complex are great but don’t let that fool you. Once you have to deal with the staff it’s a whole other story. Upon move in I was told I can paint the walls… well there was a change in the management company and so they are doing my final walk through and the lady says why are these 2 walls painted. she goes on to pretty much say that isn’t allowed and I tell her they said I could upon move in but didn’t seem to care. Me and my wife who are non smokers… she says well you onviously have smoked in here. I said no mam we don’t smoke but my family does on the balcony but not inside. She didn’t seem to care. Kept accusing me of smoking in my apt when I don’t even smoke. So probably not getting my deposit back because of things I didn’t do and things I was told I can do. Also be aware that when you move out there is a 45 carpet cleaning fee they do not tell you about. They just automatically charge you. So alot of hidden fees. I could go on and on but bottom line. The staff is never on top of things, there are alot of hidden fees, and all I ever got from the staff was lies. So if your thinking about living here… spend the money on a nice house cause you can get one for the price of their smallest 1 bedroom.