Mr. Rooter Plumbing

We had a hot water leak under the foundation. After dealing with two other plumbers getting estimates, we called mr rooter. The owner was very knowledgeable and professional. He gave us a significantly better price for the estimate of repairs. The technicians that performed the work did a great job on the repair, were very nice, and also did some additional work to ensure our satisfaction. I am pleased to know I can rely on them in the future for any of our plumbing needs. I highly recommend them.

I called this company to clean a drain line that ran from our clothes washer to the septic tank. The technician came and encountered roots when he tried to clean the line. At the end of the $ 300 service, he suggested that the only way they could help was to scope the pipe for an minimum of $ 600. A few days after he left (The drain was still blocked) I started researching companies that could deal with the root problem. I ran across
their web page that said they had a special cutting tool specifically to cut roots. I called and asked for the manager and asked why that tool wasn’t used. He said if I had called the next day he would have come out and cleared the pipe. So basically their guarantee is one day.
This manager went back to insisting they could help if I spent the additional $ 600 to scope the pipe. Of course, any repairs would be extra. The manager was argumentative and completely unhelpful.