Granite Gallery

I used them for two projects. I“d not use them again. The gave me the wrong layout, forcing me tome two refrigerators from other houses around, ordered the wrong cabinets, delayed and didn’t show up week after week – without letting know in advance. Ordered a cabinet I didn’t need. They hung the microwave 14″ over the stove and told me it was to code) which is 24″). Required 50% deposit in advance which is illegal. They also don’t even place appliances to see if they fit. Won’t connect faucets. Just the granite.

Great variety of tops but the management is very less than desirable. I was lied to on more than one occasion. Great product, but very bad management.

Ok, so I am writing this review which is long overdue. This happened in July of 2014. I went to the gallery and picked out the color and stone I needed. Went home and talked it over with my family and we decided to order the granite. I called at around 3pm and ordered the granite. The person on the phone told me ok and we were done. About 30 minutes later I called and told him I gave him a wrong measurement on my island and I needed a bigger one. He told me ok the warehouse was closed and he would cancel the order in the morning at 8am and he would call me. At 11am I decided to call him and see what happened, he then told me too bad that they had loaded it and they would deliver it. He said he would refund the money minus a 20% or 25% restocking fee. I then got pissed and said how could you charge a restocking fee on something that was cancelled before it was loaded. We obviously argued back and forth and I told him that he is a crook and I would not let this slide. Well I checked my credit card statement and he charged me full price for granite that I did not even receive. I filed a dispute and my credit card company took care of it after a few months. Long story short… Granite Gallery is not an honest business establishment. Save yourself the headache and go somewhere that doesn’t rip off people.

I looked at many places in Modesto and just couldn’t find some granite that really caught my eye. I found 3 different slabs at Granite Gallery. After making up my mind, the checkout, setting up an appointment to come measure my bathroom counters, and having the granite installed went smoothly. I was impressed that a few weeks later I received a courtesy phone call from them to make sure I was still pleased with the granite counters and the install. I am extremely happy with the final results, and I will continue to visit this company in the future.

Buyer beware, we got a bid for some work paid them $ 50 to get the measurements called them up to get info to order and pay for the job and the company refused to provide a W-​9 with tax id and info as required by the IRS for payments over $ 600 he then tried to justify that his accountant told him that he did not have to do this. Obviously the owner has been given bad advice but he refused to provide. The IRS requires the following:
«If a company or person does not provide a W-​9 to the requester, the requester must immediately initiate backup withholding. This means that the requester must withhold an amount from any payments made to the company or individual for whom no valid W-​9 is on file. At the time of publication, the rate to be withheld from every payment and forwarded to the IRS was 28 percent.»
So I guess this company thinks its above IRS laws and general business requirements. So if they do this what else will they do or not do.
update: the owner subsequently called me and left a message to threaten me «wanting to meet me» … great business practices here, and told me that if i wanted to request a W-​9 I had to do that when I got the bid ??? why is that
Been in business for over 30 years and never have had a reputable company refuse to provide this info to get a job and be paid

I needed to get my countertops replaced before selling and moving down to Southern California. These guys did a good job. Took a day longer than planned due to an issue with my original cabinets not being level; however, it was quickly resolved. The end result looks great, and I wouldn’t hesitate to recommend to anyone. I got a few different quotes prior to using these guys and they were the most reasonable.

I purchased a quartz slab from them that turned out to be defective. They did not offer a guarantee and even though they told me the replacement would be at no cost I ended up paying full price for another slab. What a disappointment! Will never go there again and will not recommend them to friends. So much for shopping local.

Beware! Think twice before doing business with them. They do not guarantee that the cuts they make will be accurate. If they make a mistake, they will not refund you your money and will place the blame on you for not checking their work. This happened to a friend of mine. I was in the market to buy granite for my kitchen and bathroom and will not use this place!