Cracker Barrel Old Country Store

This has to be the absolute slowest Cracker Barrel I have been in in my entire life. Waited over 45 minutes for entrées to come out when we decided enough was enough. Wound up just going to Zaxby’s for lunch.

I travel all over and generally enjoy the quality and consistency of the Cracker Barrel chain. Not this one! First they were out of most things on the menu. Once we finally zeroed in of foods they could actually serve I opted for the sampler platter with its «generous helpings». After 30 min or so I get a piece of ham barely larger that my thumb and a decent helping of almost done meat loaf. The chicken and dumplings will be right out they said. After I finished my meal and my side orders I was served a bowl of almost done chicken and dumplings. I just left them on the table.
The poor girl at the cash register would not even ask the customary «was everything all right?». She was asking everyone if THEY were all right. I don’t blame her. With a restaurant run that poorly I would hate to have to face the customers too.
I will never darken the door of this place again!

We routinely have terrible service here. We go back with hope and each time are sorely disappointed. This review is years in the making because of so many bad experiences at this location. We’re usually seated quickly, but then the wait for EVERYTHING ensues. Last time we went, we waited 1 hour 20 minutes once seated, for our food to be brought out and my mother-​in-​law (who works at CB at a different location) was furious, then they completely forgot about our to-​go order that we placed at the beginning of our meal (for my husband at work) and my mother-​in-​law had to wait 30 minutes for them to cook and bring out after we had already paid and we’re ready to leave! Another time, we never received refills on our drinks and the jelly we asked our waiter 4 different times to bring (literally) we never received (thankfully our meal was comped after this incident). We usually only see our waiter twice and she/​he isn’t the one who brings our food out, which creates more problems if something is wrong or missing! Other locations are better. This location continues to struggle and service is the main reason.

We have no complaints about the food. What bothers our little group of 5 adults so much is seating. Cracker Barrel hasn’t a clue or concern about groups of this size. Invariably they try to squeeze us around a square table made for 4 diners. HEY guys I’m 6′ 7″ tall, the others in our group aren’t little children either, we’re all ADULTS!!!
Last night (Friday Jan. 15) we went there, it was supposed to be an anniversary dinner with friends. Although there were two EMPTY round tables that would have been extremely comfortable for us, the staff insisted that we had to sit at a table for four practically in a door way between dining areas. The chair on the end of the table was half blocking this busy doorway. The diner on the end had to constantly duck servers with trays or lean forward so patrons could get by. I wasn’t in the end seat, but had to sit sideways, yes SIDEWAYS, since there wasn’t room for me to put my legs under the table.
Forget it Cracker Barrel, you won’t be seeing me again. This has happened more than once and **** it, Ive had it.
Oh yeah, one other thing, don’t go to CB if your expect a nice quiet meal. We could hardly talk due to shrieking, squealing, screaming children. The ceiling needs sound insulation or parents with loud children should be asked to take them to the lobby or outside until they quiet down.

Took forever to get drink order and food. Friend ordered chicken liver and they were raw. I spoke with the manager before about the time it was taking and he never apologized. After our food was delivered and seeing the raw chicken livers I ask to speak to the the gm. The kitchen manager Jared told us he was not available and asked what happened. After explaining he was very professional and apologetic. He then got our names and told us the gm would contact us. Within 30 mins the gm contacted us and we explained what happened. He apologized and was very professional to offer us a free meal including dessert. We took him up on his offer and the food and service was great. Thanks to Jared and the gm for being so professional.

This was the first time that my SO got to experience Cracker Barrel. He fell in love. Cracker Barrel is basically the model Southern restaurant that embraces its hungry patrons with hospitality, a very homebody decorated interior, and of course, breakfast food to die for. Leaving is the saddest part.
Hot chocolate with whip, A+. Fried chicken, A+. Hashbrown casserole, A+. Fried apples, A+. 2 egg beaters, F (don’t order this). $ 4 worth of egg beaters somehow gets you something that resembles shriveled string cheese.
The total was $ 20. I felt like a Southern King.

Normally I would give Cracker Barrel a 4 or 5 star rating due to quickness of seating and tastiness of the food. This location was not up to par sadly.
We had to wait a few minutes to be seated, not sure why as there were tons of openings. I ordered a veggie plate, usually my go to and favorite thing at CB. The mashed potatoes tasted VERY instant, they were awful and cold. The Mac n cheese and hashbrown casserole were just meh and were cold. The dumplins I got were also cold, and just all around nasty and hard, not soft as dumplins should be.
The store was ok, but the bathroom was bad. I entered the men’s room to find one stall being used so I stepped in the other. First off there was pee all over, like some kid had a field day swingin his dong all over whilst peeing. Secondly, the toilet itself had nothing but a gigantic meaty chud staring me in the face, surrounded by pounds of toilet paper, seemingly horribly clogged. Also had poo sprayed all over the inside of the bowl.
Talk about filthy. Food was meh. Please drive a few extra mikes to another location in the future!

AWFUL! Do not stop here.
I have never eaten at a Crackerbarrel so on a long drive (from NC to AZ) we stopped at one around dinner time to return an audio book and decided to grab a hot meal (and got a cold dinner that left us both wishing we had gone hungry instead of eating there).
We ordered the Chicken & Dumplings and the Meatloaf. Here are our reviews of both:
Chicken and Dumplings with sides of hashbrown casserole and «fried apples». The chicken and dumplings were like a melded slop of raw dough, and the chicken texture resembled that of canned chicken. The hash brown casserole was OK and was probably the one thing on the table we both noshed on. The «fried apples» were recommended by the server to my dad and were also OK, but were actually in fact similar to an apple cinnamon filling for apple pie, nothing savory about it.
I ordered the meatloaf, with sides of kernel corn, mashed potatoes, and cheese grits. My meatloaf and mashed potatoes were completely cold and hard, the texture of my mash potatoes was like when you take out leftovers from the fridge before warming them. The cheese grits tasted raw, and was inedible.
Overall my dad and I left this place disgusted and wished we had Unilocal’ed something local or done drive thru instead. I will never be eating at a Crackerbarrel again!