AT&T

people often misjudge this ATT location bc of the remote location!
juan and don are boss at both product knowledge and and professionalism

This is a HORRIBLE store. I came in and got a new IPhone and the guy added insurance to my phone without me knowing. Once I got the bill, I had to call two months in a row trying to get the problems resolved. Called the manager of this store and never got a call back. Do not waste time at this store and try to visit another store instead.

Terrible Customer Service! I stopped by at my lunch again and the same thing happened. Nobody acknowledges you when you walk in the door and they just ignore you. There were 3 reps and 3 customers. Not one said anything to me while I waited at the counter. I’ve been to other locations on the weekend when it’s packed and they still talk to you. This location sucks and I will not be going back again.

I am writing this review, as I just had the worst experience in a location in Florida, that I feel it was unfair not giving the customer service here the positivity it deserves.
I had to replace my phone and it was after they allowed using a 2-​year contract extension to the upgrade of a phone. Not their problem, as most carriers are moving to or have already moved to this deal. I worked with Juan and he walked me through the process. They were all very attentive and made sure anyone that came in was greeted immediately and signed in to know they would be seen soon.
Sometimes you don’t realize great customer service until you get the worst customer service from another store. All I ask for is mediocre. Just do your job and at least pretend you care, or find another job.

I went to this AT&T store with a very serious problem created by another store in Santa Ana. Not only was I treated with the utmost respect and courtesy, but had my problem resolved. Thank you Manmeet for going above and beyond to help me. It took him around an hour to have it resolved and he would not take no for an answer. This store is very fortunate to have such a nice young man working for them. Manmeet You have my deepest gratitude! :)

I’ve visited many AT&T stores in the past for new phones and contract renewals. This particular location seems most helpful among all. Nicole (store mgr) was ultra friendly and very informative on the available options.
With the newer and ever confusing ‘Next’ plan, I was able to swap out my iPhone6 for iPhone 6s with a sweet deal. Nicole helped me with the upgrade and true to her words, I was able to see the bill adjustment/​credit within the next billing cycle as promised.
Only con was… the wait was little long (over 15minutes), but understandable as each reps were spending focused time with customers.
AT&T needs to hire and keep more mgr like Nicole to keep customers…

Not sure why this place doesn’t have five star reviews, but my visit was certainly an exemplary experience.
I came in with an iPhone 6+ that had the dreaded cracked screen. This thing, even with a protective case, is just more susceptible to damage.
With three months left of my two year contract, I wasn’t expecting anything but a fat repair bill of a couple hundred dollars.
Much to my surprise, I met a delightful young lady associate named Casey.
She took the time to explore every conceivable option to get me a replacement, as my cell phone is critical to my business. Frankly, I was prepared to abandon AT&T and start new service with T-​Mobile, but I’ve been with AT&T for 24 years with this cell number.
I came in with a bright attitude but low expectations.
Casey saved the day… and a customer and let me tell you how she did it.
She showed me how to do a small upgrade to my service for a nominal cost. Wow! Thought I was going to pay through the nose.
She also whipped out an IPad Mini and headset as potential devices that could be of service to a person in my profession. That is called up selling and as a sales professional, I appreciated her smooth way of handling that. She listened and responded to my needs like a seasoned professional.
I ended up buying a Bluetooth headset for my lady.
Overall, this young lady provided superior service, took her time with me, listened to my needs and provided a solution.
She is destined for a leadership role, I suspect, and because of her, this store has won my respect and AT&T won me back as a customer.

1^st time: came in to get new phones and a new plan for my business and was practically told to f*** off and get a home security plan or a tv service what the he’ll I’m switching companies screws this.
2^nd time: bought a new phone and came in to get a SIM card again just a SIM card and they told me my dad needed to be there he’s in Florida what the he’ll
Went to cellphone shop they gave a SIM adapter problems solved and free this store sucks!!!

Hector gives this place five stars !!! Literally the best customer service I’ve ever had coming from an AT&T store. From the moment I walk in he made me and my wife feel welcome. We end up getting the last gold rose iPhone 6s. Cheers to the weekend !

One of their employees named Hunter has to seriously check his attitude. First he ‘welcomes’ you with a blank face, then gives you the whole variety of facial expressions and an attitude. Horrible service.

I came in to this store after the one in Santa Ana failed entirely. Got the phone and had great service.

This location is kind of hidden at The District. It’s not near Wholefoods but rather on the other side across from Target and near PetSmart and Office Max (closed down).
Went in on a Tuesday afternoon and was promptly greeted by Casey J. There was two customers ahead of me and the wait was around 15 minutes.
I came in looking to add international roaming to my existing plan because I was traveling abroad.
Casey J. was not only super friendly and helpful but very knowledgeable as well. She cares about what I needed vs. trying to sell me what AT&T wanted. She explained all the international roaming plans in fine detail. She was patient and answered all of my questions.
Throughout the process she helped me realize I was spending too much on my existing plan, and placed me in a newer plan that was more suitable for my needs. This included picking up a new iPad Air.
I highly recommend Casey J, and this location. I will definitely be back to see Casey J.
Thank you for making my visit an awesome experience.
PS: «thumbs up» for also being well-​dressed. Other employees should take note.

This is based on the experience I had in this store with a really unfriendly rep or whatever he was named Hector. No wonder AT&T is losing business. They are all hiring rude people who know almost next to nothing about customer service. Dear manager, please note that rude employees with attitudes will hurt your reputation and business. And if said person IS the manager, then this store location is royally screwed…

My dad prints out his Google Calendar every month. When he travels, he’ll sometimes print the top 10 restaurant listings from Unilocal.He’s always been reluctant to get a smartphone, but when he asked for one for Christmas, I was happy to oblige. I had an iPhone 5 lying around, but I wasn’t really looking forward to going to the AT&T store so I kept putting it off.
On ¹²⁄₂₄ we found ourselves near this store, so I brought my phone in. Sarah was incredibly friendly and patient; she explained all of the billing options to me and waited very patiently as I took nearly 30 minutes to figure out how to transfer his old phone number over from a Virgin pay-​as-​you-​go phone that my sister had set up years ago. Fortunately I remembered the name of our favorite pet (RIP our bunny friend) and Sarah told me exactly what to ask for.
Anyways, it’ll probably take him a few months for my dad to figure out how to use the phone, but I downloaded Unilocal and gave it to him. He’s enjoying it so far.

Once again I am disappointed with this store and AT&T. Understaffed as usual, and an absolutely terrible choice of cases for my new iPhone 6.
This is why I purchased my phone at the Apple Store. I knew I wouldn’t get very good service here, and definitely would not have had a knowledgeable person to assist with setting up my phone.

HORRIBLE! HORRIBLE! HORRRRRRIBBBBBBLLLLLLLLEEEEEEEEE!!!
OH MY GOD.
If you have to go to an AT&T store let me save you the trouble, hassle, anger and tell you NOT to come to this location. After our amazing experience at the LA HABRA location (
) my husband and I thought «hey maybe all AT&T stores are great» WELLLLL we were WRONG!
We walk into this location at night and there were about 3 people ahead of us. There were 2 people working both busy which I understand, but as we were waiting this female employee walks in from her break and goes straight into the back… AND DOESN’T COME OUT FOR 20 MINUTES! Another employee kept going back there asking her to come out but NOPE she just was too busy texting in the back.
Finally Christopher helped us and OMG he was getting on my NERVES!!! We had to call customer service to deactivate my verizon line and transfer it over to AT&T and the whole F&#*ING TIME he was playing bejeweled. UGGGGGG all I heard was the little jewels bursting. GOD that was annoying. Then we told him that the La Habra store told us we can sell our old phones for $ 200 (since we ordered the iPhone 6 plus months prior) and he acted like he was giving us a favor and said he would do it, BUT we had to buy an accessory for each one. He then went on trying to «help us out» by saying that usually it has to be a $ 50+ accessory but for us it can be any price. My husband and I looked at each other strangely, but told him we needed to transfer our information to our new phone and would be back later that week.
FAST FORWARD TO A FEW DAYS LATER. My husband went in and was «helped» by Tam. My husband told him he was there to turn in our phones to get the credit and Tam told him that the promotion is over and they can’t do anything about it and told him to call customer service. My husband told him Christopher told him to come in and Tam told my husband that HE HAD NO IDEA WHO CHRISTOPHER WAS! He even asked his co-​worker Hector and he had NO CLUE who Christopher was. I was surprised because I remember Hector being there when Christopher was «helping» us out. HOW DOES HE NOT KNOW WHO CHRISTOPER IS?! How weird is that… employees who work in the same freaking store not knowing each other’s name?! WOW. The next day my husband called customer service they told him «I’m not sure why the store would tell you that, we can’t do anything about that» and went on to tell him that THE PROMOTION IS STILL VALID SINCE WE ORDERED OUR PHONES IN OCTOBER.
I told my husband F&*# THAT PLACE let’s go to La Habra. We went to La Habra waited about a few minutes (since that store is BRILLIANT and always have at least 10+ employees working so customers don’t have to wait HOURS) and what a miracle. They told us that we still get the $ 200 for the old phones and we didn’t have to PURCHASE an accessory! WOW. really? Tustin tried to rip us off on top of treating us like SH*T! We were in and out of the La Habra location with $ 400 credit towards our bill in 15 minutes.
IF YOU WANT TO BE IN A SH*TTY MOOD PLEASE COME TO THIS STORE. IF NOT I WARNED YOU (AS WELL AS MANY OTHER UnilocalERS) DO NOT COME TO THIS STORE.
OHHHHH and another great thing we found out. My husband tried to call this store to speak with the manager and they NEVER pick up. So we decided to walk in and call and guess what… NO RINGING! LOL what’s they point of having a phone number if you’re going to put it on silent and NOT pick up! WOW I can’t believe this store is still up and running. AT&T IF YOU READ THIS PLEASE HIRE THE MANAGER FROM LA HABRA TO TRAIN THESE PEOPLE. WITH CUSTOMER SERVICE LIKE THIS YOU WILL LOSE CUSTOMERS!

I would not recommend this location only because the communication is wrong. Att Randy could not offer any help I lost my 100.00 credit from my company. Also the manager stayed inside the office and did not help or try to solve my concern.

Terrible customer service. Slow, no acknowledgement from the staff & management. I was there to buy a phone, ended up just grabbing a USB cable, they couldn’t even ring up a single cable. I waited for 20 mins just to be checked out for a USB cable, once at the checkout stand they completely ignored that I wanted to purchase something. Finally just left.

Everyone was helpful. A women with highlights came to the rescue to put on my screen protector. Marcus looked like an actor. Corey was patient and exceeded my expectations with a smile. R was helpful and came to help find the phone that suites me. I got to choose out my new number. Corey helped install my phone and here I am using it for the review. Good job team.

Ended up here because the boy didn’t like his Windows Phone and wanted to get a shiny new Note 3. Fair enough. Should be simple right?
We had movie tickets for a show that didn’t start for about 40 minutes and the AT&T store was across the parking lot so why not kill some time and see about swapping out this phone. Suuuure…
The rep was nice and all. No problem there. When he went back to check to see if the phone was in stock, he disappeared for quite a while. The movie was starting soon. Dude, is the phone back there or not? What’s taking so long?
Rep finally shows up. Bad news. The phone is here but it’s in some inventory, needs to be scanned in, etc and that will take 15 minutes. Supposedly, they can’t just scan one. Gotta scan in the whole lot of them. It’s not like the store is busy. Why hasn’t anyone bothered to have these phones ready to sell? Wtf? So you just lost a sale because of this?
Rep is really bummed by this. Wants us to come back. Um no. We’ve got a movie to catch. Don’t wanna come back for some cell phone stuff. Too bad, dude. Shoulda done your job and scanned some phones in your down time.