Jim’s Music Centers

Nice looking store, absolutely no interest though in helping someone. Seems like if they don’t know who you are they just aren’t interested. Asked someone for help, he said he was busy, no one else was interested in helping me find what I needed. Too bad, they seem like a good shop.

I went to this store after getting shamed at Irvine Arts and Music (see review on their page) to get my brother’s saxophone fixed. The staff were super friendly and the boss was very nice. The place is really clean and organised, and the instrument are so much cheaper than Irvine Arts and Music. The boss recommended me instead of renting out another instrument, he would fix our saxophone in 2 business days because my brother is having a concert soon. I’m deciding to switch to this store for music instead of staying in Irvine Arts and Music

Purchased a ½ cello and they gave me a wrong music book. I went back to exchange and they refused exchange it. Sales rep claims the book was «damaged» and he wouldn’t exchange. The «damage» were tiny creases along the staples! I told him that I purchased it three days ago but he refused to exchange it. I would never shop here again.

I was happy to find this place not far from my work so I stopped in to buy a drum head and check it out.
All of the guys that worked there were helpful. No one was pushy or in my face like at places like Guitar Center.
They had what i needed at a fair price. Glad to know there is a place like this still around.

I’m really disappointed their after care of my purchased guitar.
The guitar was brand new but some parts ware missing and broken. Next day, I requested switch to another one with receipt but they didn’t accepted and said fix in the store and call me when replace part coming. I was waiting a month and visited them again but still they didn’t do nothing. Just said line are busy, can’t order.
The store is my neighborhood and I was happy to visit them but feeling betrayed.
After three months,
Some of store clerk helped me very well and friendly, finally they exchanged my guitar. It’s took a too much time but everything alright now.

Can’t say enough awesome things about this place. I have been coming here for my 3 kids for 3 years for 3 different instruments (cello, viola and trombone) and their customer service is unparalleled. Love this place!

Luke, Don and Briton are the coolest/​best! Always super helpful when I come in. The staff at Jims really takes pride in making sure their regular customers are well attended. Never go to a big chain music store when you can support the best Indy music store in OC! Jims will order anything for you and it will be way cheaper than their commissioned competition! As a pro gigging musician I know Jims is the best place for me to get my gear.

I went in the store and the first thing I noticed was the service. I was completely disregarded the whole time I was there. Being a music teacher I noticed many of the instruments they rented out there are overpriced and cheap qualifying. I guess I will still continue to go to Irvine Art and Music Center.

Purchased a new Yamaha horn for my son here! The staff was helpful and patient. I had MANY questions. They answered my questions honestly; they let my son play the horn for as long as he needed; and gave me a fantastic price on a professional grade horn. I highly recommend this place!

I was in here earlier browsing for a potential purchase and I was helped by a Mr. John Higgins. I’m not sure where all these bad reviews are coming from. Mr. Higgins was very helpful and answered various questions as well as gave me a quote on an item I was interested in taking. In regards to the review about a staff person not knowing his «shit», there are people that want to work in music stores and for that to happen they need to start somewhere. Experience takes time especially if the person has only been there for 2 months. I believe there is good customer service and good customers. If you are a dumbass customer that can’t find someone who can answer your question then you have not met them half way. Do your homework at least a little bit if you rely completely on a sales person to give you every single detail about an item, you owe yourself that much before you purchase something stupid. My experience was wonderful, and I will be going back for my item within the month. Thanks you Mr. Higgins.

I’ve been coming to Jim’s since back when they were in their old location on Culver in Irvine when I was getting some guitar lessons. I bought my first bass there in 6^th grade, and though I’ve since moved to San Diego, New York, and now Los Angeles, I still end up buying all of my gear here 15 years later. Simply end up getting better deals than even a mass retailer like Guitar Center — so why not support your local shop even if you’ve gotta wait a week or so to order something if it’s not on hand? The staff has largely changed but I’ve always had honest and direct conversations whenever I decide it’s time to make the latest splurge. Def a fan.

After 26 years of sending my students for various music needs such as books and instruments, I am calling quits.
Very indifferent, unfriendly, rude staff, after 26 years would you think people would greet me? Places order, two weeks waiting, nobody knows what happened to it, lie through their teeth, after a week of calling, not one extends themselves to help me find the missing books or even apologize ! Bunch of snobs. Amazon .com is the only way at this point.

I’ve been coming here for years and it was always well run by people who knew what they were doing and what they were talking about. Today I went in to buy guitar cords (I had called previously and was given ball park estimates) and a power connector.
I encountered an employee who was there two days and didn’t where things were, or their prices. While we were waiting for help from an experienced employee, I went to buy strings. There was a young guy behind the counter who also was new, very new. After ten minutes of trying to buy five single strings, I could see this was going to be a career. I had been waiting for help with cords, a senior manager came looked at few cords rattled off a couple prices and walked away. Another manager who was at lunch returned and went to the rest room. He came out and ignored the new employee’s request for help.
I intended to buy $ 100 worth of cords. I’ve been playing music for 45 years and swore I’d never go to the big chain stores. The reality is I’ll never return to Jim’s. There was no pride, courtesy, professionalism, organization, or well equipped, trained staff present. No one knew and no one cared. Customer service used to be a hallmark, now they are hiring people who don’t know that they don’t know.

Excellent customer service with no BS.
I just found Jim’s Music Center online. I knew exactly what I wanted, so when I saw the «Cut to the chase — get a quick quote» button on their website, I instantly liked them.
It got better from there. Tom took great care of me, and on a Sunday off at that. I drove all the way up from San Diego to buy my equipment from them, because after calling around to a million music stores, they stood out as the most reasonable with the best service.
Of course, I ended up walking out of the store with not just my requested item, but all the accessories I needed to go with it, because they were so knowledgeable about the products. And, their pricing was very fair. They looked up internet prices in the store for me so I could compare what I was buying.
Go check them out!

I have seen this place a 1000 times driving on the 5 freeway it stands out its a tall building with music in bold LED bright lights. Today I needed to bring in my son’s bow for his violin coming into this place it was bright, clean with plenty of parking as I approached the counter I was greeted by Gary who asked How can he help I showed him the bow and right away assisted in repairing it than another gentlemen who’s name was Luke approached and was also very helpful instructed Greg on the bow since Gary mostly was more knowledgeable about trombone he had shared with me he had being playing for 40+ year’s Luke came to the rescue by attempting to repair the bow but unfortunately it was unable to be fixed so since this was my 1^st time here Luke was more than generous to give me a great discount on a new bow I was very pleased & happy with that cause these days every penny counts.
But there excellent customer service didn’t end there Greg than gave me a little info on how to properly apply rosen to the bow & gave me some helpful info regarding the violin & bow.
If your looking for great prices & excellent friendly customer service I highly recommend this place in my opinion they care more about there customers & music than thoses other places chasing dollar’s these days how often do you find a place that not only has what you need but offers a friendly face & free knowledge regarding your instrument.
I am very satisfied with the service & bow I received today.

Ben rush is an incredible guitar fixer uper…
After my terrible experience at irvine music center (don’t ever go there) I came in and told Ben my horror story and he said that he would fix up both my guitars free of charge because I had already paid $ 80+ dollars.
Can’t say enough about this place and how great they are!
Highly recommend!

I enjoy this music store, most of the time I get a discount possibly being remembered as a customer or just because they’re being nice. The only chance of a bad experience was when a worker was being rude, but the owner took him aside when he witnessed it and I’ve never had a problem since. Most of the time I like to buy instruments as gifts because I like giving kids something that gets them off all the video games and internet.
Sure, they have sold me more things than I walked into the store expecting to buy, but they would always give me a discount. They recommended anything from guitar straps, strings, guitar picks, drum sticks, rosin for the violins, cases for the instruments, but it was all discounted and they would even restring and tune the instruments for free. They also give good advice to keep everything in good shape, even how temperatures can make the strings go out of tune, but all the complaints of workers being rude, I’ve actually experienced the opposite and feel they care about customer satisfaction.

Jim’s Music deserves a 5 star rating, without a doubt. It’s been my go-​to music store for the past three years, and I’m very happy with both of my Taylors that I bought through them! (If you’re looking into buying a Taylor, this is THE spot)
The best thing about Jim’s is that they treat you like family. I’ve got to give big props to two workers in particular – James and Ben.
James is such a warm, personable, and friendly guy. He’s one of those guys who always has a smile on his face, and is always ready to help you out. And he’s extremely knowledgable about everything in the store. He knows what he’s doing. He is my go-​to point man on anything related to music, especially guitars.
Ben is also extremely knowledgeable, helpful, and diligent in his work. He is my go-​to guitar tech; I don’t let anyone else work on my guitars. He is really good at what he does, and is always willing to explain things for the customer, such as the origins of certain tonewoods, or showing you proper guitar maintenance techniques.
The bottom line is: This is a great store, with great instruments and accessories, but what keeps me coming back is the staff. They’re all great. James won’t be working there anymore after next week, which really makes me sad – Thanks for everything brotha, and I wish you the best in working with the church! Ben will still be there, which will be the main reason I’ll continue to give Jim’s Music my business. Looking forward to many more years of great purchases and customer service. Keep up the good work guys!

I lived in Tustin during my high school years, a long time ago. I had never heard of this place, as I’ve been elsewhere for some 20 years. Wished this place was around when I was living in The OC & jamming in bands back in the day! Great customer service, the guys really hooked me up, even though I was simply purchasing a (expensive) strap/​I have a Gibson EDS 1275, double neck guitar, and it’s very heavy. I wanted a comfortable, padded strap, and at first, I didn’t find what I was looking for really. One mention of my situation, and they uncovered 3 – 5 straps I hadn’t seen. The guy gave me a discount, was extremely helpful, and I was on my way.
Very cool and friendly vibe here as well. I’d go here as opposed the big chains (Sam Ashe, GC) if I lived near here. Great spot!

I don’t play an instrument but I love this place, especially the band counter. I’ve been coming here for years for band rentals, parts, music and have never had a bad experience. The employees are always extremely knowledgeable and courteous… even when I’m holding the baton upside down .
For those of you who play woodwinds, the reeds are usually discounted and well stocked. If you forget your last purchase, they can look it up in the computer. Hooray for technology!
I love you guys!