Michaels

This store is really shabby. I only come to this location because it’s closest to my house. Everytime I come here I have to hunt someone down for 15 minutes in order to get help. It’s ridiculous. I feel like the store is always a mess, chaotic and every man for himself. Ahhh and let’s not forget how it’s always a drag checking out. No matter how busy or not busy the store is you always have to wait in a line to pay and for some reason each transaction takes forever!

The customer service at this Michael’s is absolutely atrocious the manager on duty named Robyn seemed bothered by my friends questions and wouldn’t even look her in the eye while talking to her. Absolutely horrible considering she was a «2-​year sales associate». Helpful tip even if you can’t help someone don’t be rude.

There is nothing more special than walking into a Michaels and finding out that today is 60% off Sunday! Everything I was looking to purchase was on sale!
I love Michaels. Anything that you need that is crafty is here. This store has a very friendly staff that is willing to help you find whatever you are looking for.
And to find a surprise sale on your visit? Oh yes, I’m a fan.

The location is great. There’s great parking but the store is all the way the end. The store has a variety of products for the season, which I love. I was able to find some supplies for Christmas cookies.

I have been to this location a few different times, most recently for frames. There is a big parking lot with plenty of parking available, and this location is never too crowded.
They have a good selection of frames for decent prices, I was even able to get some 8×10 black frames for $ 8. I only wish I would have inspected them better, after I got home, I realized a few of them had pretty bad scratches on them. Now I will have to go exchange.
This place is great overall with a wide variet of arts and crafts, yarn, ribbon, decorations, stickers, and much more.
The only thing I really find annoying about this place is the lines are really unorganized. There was one big line last time and everyone was cutting in front of each other to random counters while most people waited. They really need to get this organized.

The problem I have with this Michaels location is the personnel. Their staff seems to belabor the result of being stuck in a low paid position and disliking the public in general. They are slow and rude. Most of the staff seems to have no training in customer service or even familiarity with their stock. A sometime necessary evil place to shop.

After running around to 3 different Michael’s to find wedding invitation kits that weren’t damaged, I gave this store my last chance. Even though all their kits were damaged too, the manager went out of his way to search high and low to find new kits for me. Even though he couldn’t find them he gave my fiancé and I 55% off. 4 stars for customer service and I’ll definitely be back.

This review is specifically regarding this location’s framing department. I was working on putting together a collection of framed photographs for a birthday present. Just before trying Michael’s I went to a custom framing store in Tustin and was quoted well over $ 300 for three custom frames (4 photos, 2 in one frame) and matting, and I was really unhappy with the selection and service I was given.
Upon arriving at this Michael’s location, I quickly browsed their large selection of already-​assembled frames and received assistance from Nichole from the framing department. I showed Nichole the photographs that I wanted to frame and the budget I had in mind, and immediately she put together a custom collection of michael’s frames and custom matting that came out to less than $ 160-​$ 170, and this was for 5 photographs, all in separate frames. Although each frame was not custom (I purchased already-​assembled frames to save on time and cost), Nichole did go over a lot of options for custom matting and she was very specific about what kinds of framing/​matting would go along with each photo. I really appreciated her thoroughness, patience, and professionalism, which was definitely not what I received at the previous framing store I visited.
I also emphasized that this was a birthday gift and that if possible they could be finished by Friday (I put the order in on a Monday). By Wednesday evening I received a call that they were ready for pickup.
The worst (and best) part, however, was that on closer examination of the finished frames on Thursday night, I realized that I totally messed up one of the frames by giving them the wrong photo to frame. The next day I went back in and they took the frame immediately and told me they could switch out the photo and redo the backing for around $ 8. So, needless to say, by the following Monday, I had all gorgeous finished frames, proper photos and all.
I will definitely be back.

I used to shop here a lot and stopped today to get some baskets and I remembered why I quit shopping here. Unorganized, always takes forever to check out, no distinct lines just random and everything is just cluttered. Things in the aisles, could not even get a shopping cart through. Tons of staff standing around and yet only one person in line in front of me, two registers open and it was a 10 minute wait. Next time I drive the extra distance to hobby lobby.

I came here since they had a discount off your entire purchase coupon. Fortunately for my friend, it was honored.
This location has a similar layout and appearance to the branch in the District, but the ceiling is lower and made us more claustrophobic. Their aisles also seem a little bit narrower/​shorter since I didn’t see as many clearance stickers per sticker aisle.
Unlike the District branch, when we pushed the help button, the staff helped us immediately and even helped us check other branches if the out-​of-​stock item we were looking for was at other branches, although it wasn’t in stock anywhere around here and was on backorder. Also, unlike the District branch, they don’t have the system where the TV above the cash registers will beep and tell people to go to a specific cash register (not that I like that system anyway, I prefer some kind of clearly designated line). Their customer service desk is also a checkout, so we were not sure whether to get in it as a separate line or not, but they let us check out at the customer service desk anyway.
Parking in this plaza is excellent. There’s almost no one here, but also not as many staff members manning checkout counters.

You would think that a craft store that has such amazing stuff, would try training their front end staff to move quicker so that customers can get in and out of the store quickly.
It appears that the Michael’s doesn’t care how long you have to wait. I think every time I go and I end up waiting 20 minutes in line. I usually walk out of the store a little more grumpy than when I came in.
I always try to think of other places to go so I don’t have to waste so much time in line in the store.
Thumbs down for Micheal’s front end staff.

This place is jut A-​OK. They have an abundance of difference items that you’ll definitely find, whether it’s wood craft, ribbons, arts & craft, stickers, paper, etc. With that being said. it takes quite a while to find what you’re looking for. According to one employee, they change their layout often, especially with the holidays approaching. Well that’s just great– NOT! Because I couldn’t find what I needed and an employee himself didn’t know. In fact, he told me if he found it before I did, he’ll show me where it is and then walked away. That was weird… most employees don’t just walk away when a customer has a question, but I guess that one does.
For the most part, I like to browse alone and I usually find interesting items like baby pins, gold twine, and really cute ribbons that are on sale.

Todd in the custom framing department helped me to piece back together a 50 year old frame for my Mom in Law’s Memorial service. The frame was small and couldn’t be redone as a custom. He was so helpful and kind.

When you have girl in school, there’s always a need to go to a crafts store to get supplies for various projects. This crafts store is located in a shopping center off of Irvine Blvd. and Newport near a Ralphs supermarket. This place is clean, well-​stocked, and their prices are competitive with other crafts stores such as Jo-​Ann. I’m sure I’ll be coming back soon for more crafts supplies.

— Locale Destination —
It’s on Irvine Blvd and between Elizabeth Way and Charloma Dr in Tustin.
It’s in a shopping plaza (on the left side).
The décor — simple yet I can’t deny it is outdated despite of their frequent additions of new products. They should freshen it up a bit. The staff are always awesome!
When you signed up their online thing by providing your email, you get coupons a lot for good deals, though I’ve never been into those. It allows you not to bring the paper coupons — you just need to show the deal from your smart phone.
They often offer the art&craft classes on the spot. They have a little room for it. Check them out on their site. Their website has full of cool crafty ideas, too!
They have lots of their own brand cool stuff. You just need to come here and see them! The price isn’t bad and you see «sales» a lot. Too many items but something I can think of:
Vases: Lots of shapes and sizes. Cheap.
Dry flowers: Plenty and various. Not my thing.
Woods: Oh yeah. All kinds.
Beads: Anything for your craft work.
Art supplies: Various and tons. They’re well organized. Paints, papers, pens, glues, you name it!
Stickers: So many cool stuff.
Stamps: From big to small.
Stencils: Tons. Martha Stewart is genius ;p
Wrapping tools: ribbons, pins, tapes, boxes, bags, tins etc.
T-​shirt making stuff: I’m not into it, but they do have those.
Baking: Surprisingly you find various products.
Decors: seashells, burns, candles, you name it.
Frames: They often offer a big 40% off sale. Display boxes to Frames. Great. They don’t have many matt boards unfortunatelly. But you can bring those from someone else and they can cut it for you ($ 0.50/cut). Those matt board cutter is expensive and big, so it’s a great deal they can do it for you. I love it.
Kitchen tools: They sometimes have «oxox» stuff for sale! I got a 40% off deal!
Wedding stuff: From the invitations to the little presents for your guests.
— Conqueror’s Deduction —
I don’t know what’s wrong with people who complained about this shop. I’m a frequent loyal customer for Michael’s because they are so AWESOME!
They always have so many cool stuff — it’s a PARADISE for art and craft lovers like me. I’m not a candy lover, but coming here is like a «kid’s coming to the candy store». My eyes sparkle, and my heart beats faster than usual due to the excitement this shop gives me. They always inspire my creativity and curiosity and push me to express my artistic talent (if I had ;p I just love those handy works, though I don’t draw). I rarely get out from here with empty handed. Even if you weren’t into arts, you can find tons of cool stuff — décor pieces, stationaries, stickers, you name it! The prices aren’t bad, either. Though all the stores look so outdated, you see new stuff here and there quite often.
The staff know where the items are located and guide you into the right aisle no time — out of gazillions of their product line. They always amaze me how knowledgeable and helpful they are.
If you wanna décor your house, set up for little wedding stuff, cook, and create something unique, come here! They won’t disappoint you.
I LOVE Michael’s.

Love Michael’s overall as a chain. Fine prices and good selection of goods but this specific location is absolutely terrible especially in terms of customer service, convenience, and Cashiers. They have barely enough staff to handle the small groups in here at any given time. I’ve rarely seen more than one register open and more rarely see more than two employees anywhere to help out on the floor or who realize the slow cashier system requires more than one person for the giant location. Ridiculous. If they can’t afford the staff they need to reconsider their operations or get enough people to help as cashiers.

I run an online bakery and come here quite often for supplies. I’d say as often as twice a week! It’s very convenient– right down the street from where I live, and is very easily assessable from Irvine blvd. There’s always plenty of parking spaces outside and the store itself is very clean and well organized.
They have a reasonably good sized baking section, and this is pretty much the only reason I visit. I can usually find any supplies I’m in need of, and if not– I can request for it to be ordered in store! I buy most of my in store products online, but this is my go to store I can run to in case of an emergency. I also like to stop by just to buy out their clearance baking items! (Which they tend to have on a pretty regular basis) last week I went in and bought 20 – 30 packs of cupcake wrappers on clearance for 75cents each.
The only reason I gave 4 stars instead of 5 is because there is always a 5 – 10 minute wait in line. they really should have more than two registers in the store. I always expect to have a bit of a wait at check out, but that doesn’t stop me from shopping there! It’s a great location with an excellent baking section.

PROS:
– If your kid is into Rainbow Loom, they have the official loom and accessories.
– Less busy than the location at The District and more likely to have things that are in high demand.
– Did you know you could have your birthday party here? My daughter attended a party here and loved it. She came home with some age-​appropriate crafts and truly enjoyed herself.
– If you are looking for elementary school craft supplies Michael’s pretty much has everything.
CONS:
– Much smaller than the location at The District.
– Feels a bit dingy and cramped.

A few weeks ago, I was here and ran into a cashier who was being a smart ass. She was old so I let it slide.
Today, I was there again with my daughter and all three (3) employees that we had the misfortune of speaking to were all quite rude.
We were looking for black tule for a Halloween costume. They had 2 roles on the shelf. Looking above the shelves, you’ll see they have boxes stacked 2 high. This is where they keep the overstock. I’ve seen employees bring stuff down from up there. So naturally I was surprised when I asked employee #1 if they had more black tule. She said if its not out on the shelf, they don’t have anymore in stock but I could check back next week.
Knowing this to be a lie, I walked around until I found another employee stocking shelves. She had a lanyard with some keys around her neck. But the lanyard said something about store manager. I asked her the same thing. She was at least kind enough to scan the item and look up the store inventory on her computer/​scanner. She didnt smile at all and she seemed annoyed, but I at least she tried so I let her slide.
On our way out, we saw something that we could use for my daughters costume. But since we couldn’t find where it was stocked, I told my daughter to ask the lady at the Customer Care counter. My daughter went on her way to ask. After a few seconds, I went to the front to see how she was doing. What I saw was my daughter walking from one side of the counter to the other, essentially following the employee from one side to the other. I hear my daughter asking the employee, but from where I was standing, the employee looked like she wasn’t listening at all. In fact, she called out to customers in line saying she was open and could check them out, all while my daughter is still asking this employee about the location of this item.
At about this time, the employee looks up and sees me looking her way. Immediately she puts on a fake smile and then pretends to listen more intently and then gesture towards the area where she thinks the item may be. Right about now, I’m thinking everyone that works in this store must hate their job. I decide to go ask the store manager again. When I found her, I said, «excuse me.» to which she replied with a «what?» without even lifting her head. Wow. I ask my question and get a short response with a side of attitude.
After walking out, my daughter even said she thought everyone in the store was mean. I told her in the future we’ll do our craft shopping at Joanne’s. It’s farther, but at least we don’t leave the store upset that some dumbass employee was being rude.

Oh Michaels… I love your store, but please… answer this one question.
WHY IS THERE ALWAYS ONLY ONE CASHIER WORKING?! I see 10+ people on the floor, but only 1 at the cashier register?! This isn’t for the Tustin location, it’s for ALL the locations! It makes me crazy… I cringe just thinking about coming to Michaels and feels like a horrible punishment every time I have to get something.
I only come to Michaels when I HAVE to get something from that store and I try to come right when they close because the line tends to be a bit shorter… which is a plus when there’s always just 1 cashier.