Purrfect Auto Service

I agree that Jim and Dave, the front men for this business, are good guys. But I am really unhappy that I took my car in and it was «misdiagnosed» — the techs declared I had a dirty throttle, and maybe I did, but they missed the fact that **all 5** motor mounts had gone bad! The shop that did fix them actually did not want me on the road with so many bad mounts.
I appreciate that they guarantee their repairs. I have no doubt the repairs they did were well done. BUT I think their techs need more training for judging the issues to a car. In this case, they failed badly.

I’ve had to take my van in twice over the last month. The first time it was for a dead car battery. The manager called me up to tell me that my battery had a AAA sticker on it and suggested I find out if it was still under warranty. Turns out it was. Purrfect Auto could have just sold me a battery but instead let me know that I could save money another way.
Then I was hearing a funny sound while driving, so I brought it in again. This time it was the alternator. They’d replaced my alternator about 5 years ago, so it was out of warranty, but they gave me a discount anyway.
The manager at the counter is always friendly and willing to explain technical issues in layman’s terms so that the customer can understand what is going on with the vehicle and what needs to be done to fix it.

Wouldn’t know what their service is like because I called to make an appointment, was put on hold immediately, and proceeded to sit and wait for six full minutes. Gave it another shot, called back, was put on hold for another five minutes. Not terribly inspiring … I called because they were on the AAA approved list. I’ve been looking for a place to bring my car that isn’t as far away as the dealership in Mission Viejo. I’ll be going elsewhere.
tl;dr: Total failure to launch.

I gave up going to the Toyota Dealership because they literally charged a small fortune. Fortunately, a client told me about Purrfect Auto Service in Tustin. (There is also a rental car place next door to them that gives you a discount which Purrfect Auto Service has worked out for their customers.)
My car is running great. There prices are 50% below the dealership and the staff, including the mechanics, are friendly, courteous and thorough.
If they don’t fix it, they have a 24 month warranty which is the longest one I have every seen for a local auto service shop.
Jim, #1 Service Adviser, has been there for a number of years and is absolutely knowledgeable about all cars and models.
Dave, the owner, is a great guy and is fair beyond belief.
Andrew, their new Service adviser is knowledgeable and has worked on Lexus autos for years.
They have monthly coupons on their website and they «honor» them.
(And, they give a AAAutomobile Club discount as well.)

My car AC was slowly dying. The air was not blowing forcefully and it wasn’t getting very cold. Not good in August with a 5 month old. We took my car in to this place fearing it was going to be a $ 1000 service. Thankfully, it was just a leaky valve and low Freon. Jim and Dave were honest and effecient. My car was done in a few hours. I got the 10% AAA discount and they charged me a very fair price ($ 150 out the door). In fact, they forgot to write up one of the minor services on my final bill and Jim told me that if they didn’t quote it, he wasn’t going to charge me for it. My AC works great now and I appreciated the customer service. I would definitely use them again and I recommend them.

Brought my car in to have them take a look at my broken moon roof. I was told it would be about $ 100 for an hour of service to look at what was needed to be done. I was also told that if they discovered that they could not fix it, it would be free of charge. Unfortunately, they were unable to help me out as it’s a dealer fix =(But I was very happy with Purrfect Auto. Jim was friendly, respectful, and honest. I will definitely come back to these guys if, God forbid, something else should happen to my car. Thanks Jim and Purrfect Auto!

Second time using Purrfect Auto for service, first time was for a smog check, which they charged $ 20 less than nearby competitors, this time my girlfriend needed an oil change, Jim was happy to help her, and again they charged far less than competitors, they gave her great service and we will definitely be back!

Vary disappointed AAA recommend this place, was told if you have your vehicle towed by AAA to this ship you will get an estimate with in 60 min of arrival. Not only did AAA say this over the phone but the auto shop has pamphlets in there entrance with that info as well, the man at the counter responded to me like I was a joke when I asked about the 60min estimate. I understand that company’s get busy sometimes however it’s the delivery of the information. Not only was he not sympathetic but tried to make me feel stupid for even asking about it. I then told him, «what your telling me is there is no benefit to being a AAA member and havering them bring me to your shop» he responded with a clear,“NOPE”. I showed him the company’s own pamphlet they had and said «then why does it say this here» he straight up ignored the question and did not answer. I would never return here nor reference any one i care about to this place simply bc of the poor customer service. This man single handedly lost not only my business but several other people I now that come here will no longer come back as well. Good luck with that attitude, you may notice a decline in your RETURNING customer base because of this

The worst customer service ever
Not recommended, if AAA advised you to go to them say «NO» … Overpriced and non proficiency

These guys are great! Sean was very helpful and showed me everything I needed to know about my car. Very helpful, honest and fair priced. Ill definitely be back!

Pros:
Trustworthy, honest, good communicators and a history of good service, inexpensive oil changes
Cons:
Very expensive for any work beyond oil changes, high cost of labor, long waits.
Bottom line: the epitome of «you get what you pay for,» with emphasis on pay. Pricey!

Will not be recommending this place to anyone.
If you like customer service and mechanics who take pride in their work, go elsewhere. That’s basically what the manager told me anyway, verbatim: «if you want a more thorough check, take it to the dealership». Thanks for the recommendation, after 5 visits in 2 months and over $ 1k, I think I’ll take him up on that offer.
Coming here ends up costing you more than you’re saving, trust me. I only wish I had read some of the reviews on this page before coming here, would have saved me a lot of time and money.

Thanks but no thanks! Came in for a complimentary inspection from AAA and I just found out they tightened the screws for my air filter too tight and two screws won’t come out. How frustrating. Glad I didn’t get my car work done here because all the things they quoted me for totaled over a grand. No thanks, if they don’t know how to tighten an air filter they probably don’t know how to repair a car correctly.

I came here because the check engine light came on in my car and it started shaking. I checked online and it seemed my spark plugs were shot. This place was recommended on
and was a short bus ride away f4om work so I decided to bring my car in. Upon opening at 8, there was already a long line of customers! It took much longer than expected to get my car fixed (finished around 3 or 4) but I’m well pleased with the service, not to mention my gas mileage has substantially increased, even wel beyond the EPA estimates.
So in short.
Pros:
Reasonable prices
Great quality
Easy access to public transit if you need to return back to work (it’s next to the Metrolink station after all)
Cons:
They seem to take longer than usual but maybe it’s their quality control. I overheard some other customers being offered free rental cars since their repairs may take multiple days.
The diagnostic fee of $ 100 something wasn’t waived.
If you are impatient, then I would not recommend this place. But if you need a quality mechanic in a convenient location for a reasonable price, then they’re highly recommended.

They provided the requested service without trying to sell me a bunch of additional services.
The service writer was knowledgeable and presented be with a detailed quote of the costs. The invoice match the quote.
The even provided me with transportation to and fro home while my truck was being repaired.
All I all, I was extremely pleased.

Purrfect Auto Service is trustworthy and friendly. I would recommend this mechanic to anyone. I’ve been there 5 – 6 times now with both mine and my wife’s car. The service is prompt, or they’ll let you know if you’re going to have to wait. The guys at the front, especially Jim, take a lot of time to explain things to you so that you can ultimately decide how to proceed. There is no pressure and they are not trying to over-​sell like some other chain oil change places. They have coupons online often so you can save some money here and there too.

Went to the nearby smog check place and failed because a check engine light was on, so brought my car over to Purrfect for inspection. They couldn’t work on it the same day so I called later and «made an appointment» and was told that if I brought my car by 8am, they would have it done by the afternoon. The code that was causing the smog test to fail was fairly straight-​forward (I got the code from the smog place and looked it up online). Okay, great. So I was there at 7:45am and there were other customers waiting — it turns out that there are no «appointments» and it all seems to be first come, first served. I left my car and was told that I’d be getting a call in a couple of hours to tell me what was happening. 3pm rolls around and I still haven’t heard anything so I called and they explain that people called in sick, etc. and so they haven’t had a chance to work on it but they will definitely get it done by 5pm. At 5pm, I go to pick up the car and not only is it «not ready» but they HAVEN’T EVEN STARTED. The guy at the counter tells me that I should leave it overnight and they’ll work on it the next day, but now I’m leary and a bit aggravated that nothing has been done. After me pressing him for details, he finally takes the machine out to my car (where it has been parked all day in the lot) and tells me again what the fail code is — an «evaporation» code (which I already knew) and says that the first thing that they will try is changing the gas cap and that he is going to order one for $ 25. So I told him I would do that myself and see if the check engine light would go off. I went to the auto parts store and got a new gas cap, but the light did not go off, so I came back to Purrfect the next morning and was told that more people were out sick so they may need a few days (!!) to fix my car. That is, for them to replace a gas cap and read the code, it would take DAYS?!
That was unacceptable, so I pushed a bit and they cleared the check engine light and told me that the car would need to be driven to see if the light/​code would come back. Okay, fine but it turns out they don’t have a treadmill onsite and «the guy» who usually drives the cars isn’t there so my only option is to drive it myself. They have no suggestion for how far/​how long to drive, only that it’s somewhere between 20 and 2000 miles (and then told us the horror story of someone’s car that had to be driven 2000 miles before the sensor came back online). So I drive 100 miles, maintaining 60 MPH as advised and come back and the sensor still isn’t on… so I drive another 50 miles and now the sensor works and the code has cleared!
So far, I have spent $ 9 on a new gas cap, ½ a day of work, and 150 miles worth of gas + wear & tear, but I’m happy that now I can go back to the smog place and get this taken care of. Only: hang on! Now Purrfect Auto wants to charge me for their «labor»!! I get presented a bill for $ 129 and the guy was very happy to show me that he gave me a discount because they couldn’t smog it (because their guy was sick). Gee, thanks! Their labor totaled about 5 minutes — all with me STANDING THERE WATCHING. The one guy tested the code (approx. 2 mins), then cleared the code (1 min.) and then tested the code again (2 mins) and charged me $ 129 for it. I was pretty upset but they didn’t seem to care, so I just paid it and left. I still had to pay for smog certification at the other place, so all in all it was an expensive two days for auto ‘repairs’ that I DID MYSELF!
My recommendation: if you have a similiar smog-​fail situation, look up the code online. If it is an EVAP code, try resetting the check engine light (look in your owner’s manual for instructions; anyone can do it) and change the gas cap. If that doesn’t solve the problem, then you’re only out of pocket $ 10 for the new cap. Whereas having Purrfect Auto do it for you will cost at least $ 189 plus $ 25 for the gas cap.
I think I’ll be sticking with Irvine Auto Care for all of my car maintenance needs from now on. I don’t like the way these guys handle their business and I won’t be back.

James is great, he doesn’t up-​sell you. Keeping my car on the road running great and reliable!!! Good pricing and quick turn around.
«Having a good mechanic is like having a good doctor».
I would highly recommend this auto-​repair shop.

I went in to have my car battery recharged and tested, the customer service was great, they were patient, helpful, knowledgeable and more than willing to answer questions. The recharge and test was to take an approximate of 2 hours and it took exactly that long, it was free to recharge and conduct the testing. If you belong to AAA, having the battery recharged and tested is free! Great Service!

So here is the deal: must call ahead to see about when is a good time that day to bring your car in for an oil change, you must speak to Jim because he is awesome, and you should really check out (and print off) their coupons from their website.
I was in and out in 45 minutes and only paid $ 39.99 plus tax for my 60-​point inspection that included oil change, oil filter replacement, tire rotation, break inspection, and all fluids topped off. So coming back here for my routine care maintenance needs!