Marvic Corporation Custom Countertops

Apparently they do homedepot’s in-​house counter installs. They took my $ and I never heard from them and it’s been over 2 weeks… After multiple calls and emails, I am reversing the charges.

I had been having a relatively decent experience with Marvic until my phone call today with the man in charge of installations.
After calling on three separate days, and being directed to the same person’s voicemail each time, I finally received a call back. I explained that I had called a few times and wanted to know when the earliest date to get my countertops installed could be and he stated Tuesday. I explained that I had hoped to get them in earlier since I am moving in and the Marvic employee became incredibly defensive, yelling at me about how he has no control over when Ikea sends in the order and he cannot make the counters be created faster. He then mentioned about 4 times that there had been a holiday weekend which delayed things. I calmly explained that I could understand the delay, but would have appreciated notification. I then received a rude explanation about how he does not have time to call people to tell them when their counters will be done (ummm…isn’t that your job?). Needless to say, terrible terrible customer service. The secretary has been 100 times more pleasant and they should consider not allowing their other employess to converse with customers.
I will update my post when I finally get them in (hopefully Tuesday?)

writing this a year later from the first review and am experiencing the exact same scenario. Bought the countertop through Ikea and have been trying to get through to Marvic to get a date for when they will install my counter, their phone is either busy or getting a message that the number is disconnected. When I did leave a voicemail since no one ever seems to pick up the phone takes forever to get a return call. Perhaps they are too busy doing a great job for so many other people !! Buyer beware, give up the 15 — 30 minutes of convenience by purchasing the countertop with the cabinets at Ikea (Paramus, NJ) and buy a countertop from a reputable company. The time I thought I was saving has been completely lost and then some with simply trying to get a hold of someone to get an install date (which I still haven’t gotten).

I had a horrible experience with Marvic through IKEA also. First, I had to beg them to not put 2 extra seams in my countertop. I was replacing an old countertop with this one and I knew they could get it up the stairs with no problem. Finally, I spoke to production manager who tells me «I have men and materials to worry about here.» Excuse me? Am I not paying a small fortune for this quartz countertop? Do you not have a customer to consider? Finally he agreed to do what I wanted. Or, so I thought.
The installers showed up with an extra backsplash that I never ordered, the backsplash I did order came 18 inches too long. And no one told me it was going to be 1.5 inches deep. That’s not the usual depth for a backsplash, that’s the thickness of the countertop! Then they chipped my wooden floor saddle when they moved the stove, and best of all, it turns out they spilled water into my cabinet when drilling the hole for the faucet and didn’t tell me. It warped my new cabinet.
Ikea should find another vendor to connect their customers with.
Oh, and the crew hands you a quality survey questionnaire about their work and they already have it filled out saying they did a great job. What are you going to say when they hand it to you to sign?
The company president is going to be getting a letter from me for sure!

I have had SUCH a horrible experience with Marvic countertops (by way of Ikea) I actually went out of my way to ADD this business to Unilocal (it did not have a profile yet).
What a joke; their entire staff is disorganized, incompetent and entirely unavailable.
I have often called trying to get a hold of someone to speak with and their main line is busy for HOURS.
They «lost» my countertops for over 1 month at one of their warehouses… Who loses a countertop!
They don’t call when they say they will and Ikea of ALL companies is actually light years ahead in customer service and project management — having to REFAX and email my order to Marvic twice because Marvic claimed never to have received the «ok» to fabricate the counters.
They have set my home building project back at least two months…
If you can avoid them, by all means DO!