Pepboys Auto & Tires

In and out for a quick oil change. Basic work, fair prices and competent front desk workers. It is outside of this stores control, however the online booking tool doesn’t always sync with the store system causing over books and delay. You are better off calling and scheduling your appointment. I only go for oil changes as I am in and out, however I do see and hear other customers getting tires/​minor work done.

Horrible awful customer service… I created a Unilocal just for them. I will never go here again, even if they gave me free oil changes for 10 years, because it will probably take them an entire shift to do an oil change. I went here just to buy new tires and ended up wasting my entire Saturday waiting for them to change it. If you think I’m exaggerating give them a try, I guarantee you it will take them 5 – 6 hours to change 4 tires. It’s a 15 –20 minute job !!!
How in the hell did it take 5 hours !!? Ohhh I know, poor management who let their employees do whatever they want. They were mostly just talking to each other and playing around, instead of taking care of customers (which I wasn’t the only pissed off one there). And when they finally finished putting my tires on they parked my car on the opposite side of the building and didn’t even tell me where it was located. So I spent 15 mins walking around the entire building looking for my car.
Please please avoid this place if you can, and please Unilocal give us the option to pick 0 stars instead of 1

Made an appointment to install a set of 4 new tires I had shipped to their store from Tire Rack. I arrived 30min before my appointment. James who was the service counter attendant immediately mentions that they are packed and perhaps I would consider coming back tomorrow or the wait would be long. I said that tomorrow wouldn’t work for me and would be willing to wait since I had a friend nearby I could visit. While he was getting my info he pointed at a stack of tire he thought were mine and I asked him to please do 3 things for me. 1.) I pointed at the stack of tire he thought were mine and requested he mention to the person working on mounting my tires to please make sure to align the red dots I was showing him on the tires to the valve stems when mounting the tires to the wheels. 2.) I didn’t want to use weights on the outside lip of wheels and to please use the stick-​on weights inside the wheels. 3.) put the passenger front tire in the trunk as I was keeping that one. I left to a friends house and arrange for him to call me when I should return. I had to call them for an update since it was approaching 30 min before closing. James mentions the tire installer didn’t line up the dots on all the tires because my tires didn’t have red dots and only had yellow dots. I had to explain to him the dots on new tires are there for a reason and they should know it would be okay to line up the yellow dots. He started to explain he forgot to mention and it didn’t matter and clearly not making any sense I had to stop him and explain why red and/​or yellow dots are put by the tire manufacture. He then said it was too late at this point. I told him to let’s move on and I’ll live with that as long as they used a road force tire balancer. When I got there I found out he didn’t know what a road force balancer was. I had to ask if my tire was put in my trunk and he thank me for reminding him. All of the tire dots were no where near the valves and now very disappointed with my experience and lack of knowledge. I took my phone and searched «tire red and yellow dots» and asked him to please pass that to the people who should know this for future customers.

The service in this place is fantastic. People here are very friendly and really helpful. If you need to buy something, look for the sales manager Albert, he is really nice and very very helpful and he knows which part you should get for your specific need.

I visited Pepboys today Very nice place, Staff very Friendly and Helpful. I had my car service and parts installed. While waiting for car service to be complete. I walked about the store. I was very impressed How well stock it was and with large Variety of Everything tires, battery chargers, Car Stereos, all kinds of speakers, just loads of items, you want it they have it, Soon after was told my car was done. I was very pleased with my visit the staff and service. Will come back when need more Auto supply’s or auto service. Thank you.

terrible service — no customer service whatsoever — never get you car serviced here — everything’s for less including the service

The store is located in the heart of Route 22. This has so much more products than the Auto Zone and has more staff. You can get your car service and they have a small waiting room which looks like it can get crowded on a busy day. They do the typical car service but not sure how much the prices are. Parking can be scarce if a lot of people are there. Luckily, there is parking all around the building and its a short walk.