Petco

Best customer service from manager to team workers. Justin, Karl, Susan, Paul and all of them… You guys are the best! Keep it up! God bless!

Awful customer service especially in the grooming department. Much pricier than nearby petsmart. Two stars because I like the dog treat bar.

I have not actually been in this store, but their customer service is above and beyond. My mom was flying out of Liberty with her dogs and they told her that her crate was too small — with half an hour to go before they wouldn’t take the dogs.
I ran out and started calling pet stores. This one had the crate I needed (the customer service rep very patiently described it to me) and while I battled rush hour traffic, she rang me up over the phone and then ran the kennel out to my car!
We made it in time for my mom’s international flight and I’m sooo grateful!!! What a fantastic store!

Petco sucks! Will never buy from them again. Bought an order online and the size is wrong. The store wouldn’t let me exchange it for the next size up. And when I call the main number for orders they say since I purchased it on my own (what? I bought it from your online shop??) they are unable to exchange it for me. I hate you Petco. Back to PetSmart I go.

this store sucks!!! went to the store to buy some cheap fish for our son with a small fish tank equipped with filter, light, decorations, etc. lady try to sell us a 150 gallon tank plus all other crap. i told her that i just wanted something simple for our son and she told us that the tank that we were about to buy was to small for any fish. i asked her, why do you have it for sale at your store than if this tank is not good for anything? she told me that personally she wouldn’t sell that fish tank at that store if it was up to her. omg!!! this lady is crazy and i promise that i will never go back to that store and i will make sure that everybody that i know never goes to that store. screw petco!!! went to petsmart and had no problems buying everything i wanted.

I went to get my dog groomed for the first time recently at petco and was very displeased with the customer service. I walked in and was quickly greeted by a grooming employee. I had made an appointment and being that it was my first time grooming at petco I had to fill out some paperwork. no biggie… I expected that. What I didn’t expect was the attitude that I got from the girl who was assisting me. She acted like I was bothering her. She kept huffing and puffing as she was typing my information… I don’t really get what her deal was. Then I noticed a grooming special and proceeded to ask her for the free upgrade with full service groom as advertised. She looked at me rolled her eyes and said that was false advertising and said they wouldn’t upgrade… WHAT?!? It clearly said free upgrade with the service I was getting… no fine print. nothing…I was having a great day off and decided not to make a big deal about it at the store and left without my free upgrade. As far as the groom goes– I am very pleased. My dog came back to me looking great. If not for the horrible customer service I would definitely give it 5 stars!

Best PetCo store location in the chain — thanks to the awesome guy in aquatics.
He really knows what he’s doing and his advice is consistently on point — especially when it comes to my saltwater tank.
He has many times steered me away from one purchase towards one that’s more compatible to not only my current tank inhabitants but also my skill level.
Sure some fish can live in certain conditions, for years even — but for them to THRIVE they need certain considerations.
Tanks are always immaculate when he’s working. No dead fish. No gunky looking water.
I’m always happy with my purchases and confident in them thanks to the super knowledgable guy in aquatics.

Had what we wanted, service was excellent BUT the ventilation was not good. I noticed as soon as I walked in the door. One person that was with me had to leave the store when we were checking out. It was not hot outside so wasn’t an AC issue, it was ventilation, I don’t claim to be a HVAC person but my guess is that if you have grooming and certain live animals such birds and ferrets you need good ventilation. They didn’t have it this day. Hope it was a one day thing because Petco is big enough operation to know as much.

I have the rewards card so I get $ 5 off coupons every so often, which is nice. Good selection of quality cat food (Before Grain and Natural Balance are the ones we buy). Good selection of cat toys, furniture and other cat related items. Can you tell I have cats? :)
Friendly enough staff and the store always seems clean and organized. I don’t need much more than that for a pet store.