Dunkin’ Donuts & Baskin-Robbins

This DD is the best, close to home, drive through and wonderful staff and service!

I really was hoping for this Dunkin to get it’s act together… It could be great. It’s a great location, and who doesn’t like Dunkin?!?
BUT literally EVERY TIME I go there, they get my order wrong, take twenty minutes to give me my order, make me drive to the front to pick up my drive thru order, don’t give me a receipt, overcharge me or are rude… Today ALL of these things happened!
At this point I’m taking the responsibility … I should have KNOWN not to go there! But I really wanted to try the Reese’s square donut … Instead they gave me pumpkin squares… had me waiting, sent me to the front to wait some more, over charged me, didn’t give me a receipt, got the order wrong, had me go through the drive thru again, and were rude!
Consider yourself warned… Don’t go here! And owner. I would check my employees… Cause they literally NEVER give me a receipt when I pay cash… Seems suspect to me!

Every single time I end up having to go to this DD they get my order wrong! It’s coffee and a muffin! Is that so hard??? My muffin this morning looks like someone threw it on the floor, stepped on it, wrapped it up and put it in the bag. Honestly? I’m done… I’ll drive the extra half mile out of the way to go to Hempstead.

Stopped in for a quick double scoop of America Birthday cake. Place was extremely quite. Just me and the cashier. As he took drive in orders we talked lightly about ice cream choice for the month. Very disappointing they were out of the Oreo cake.

When I pulled into the parking lot the lot was full and the drive thru was as well. The line inside was out the door. There were only two workers in the store. One I believe was a manager running the drive thru and another working the counter. She couldn’t keep up with the coffee and line. My coworker and I were picking up a half dozen donuts and half dozen bagels. When we finally get up and ordered. I place it and she proceeds to ask how many I want… I’m sorry for being rude but basic math skills are needed to work this job. You can’t have a sign that says half dozen if your workers don’t know what that means. After 3 times of her asking how many I wanted I told her 6 donuts and 6 bagels. (By the way no where on the sign did it say cream cheese or butter is NOT included) so as we head to leave I ask if cream cheese and butter are included she said no because I didn’t ask and since another long line was forming behind us and customers yelling that had to go to work we left dissatisfied with our experience.

Horrible at taking orders, drive thru is always packed. Every time I go there they always miss certain items i ordered or they give me the wrong thing

Oh gosh… This Dunkin is wayyyyyy off if you’re getting a drink. A donut or bagel? Sure… that’s why the stars but if you’re looking for a latte or anything besides brewed coffee from a pot you seriously need to run!
I’ve been coming here for years and only when I’m too lazy to drive to Hempstead. Today is my last day ordering a latte here. It’s like milk and sugar and always has a hint of“yuck”.

Worst French vanilla latte ever, they really need to train these incompetent staff. Send my French vanilla latte back the first time telling them it don’t taste right, it comes back not fixed. WHY THE FUCK ARE YOU STILL IN BUSINESS. This place is making all the other Dunkin Donuts look bad.

This Dunkin’ Donuts & Baskin-​Robbins combo is great! It is never too crowded and the service is prompt and accurate. I usually get a medium iced caramel latte with extra caramel and whipped cream, not too much ice, and they always make it just to my liking. The staff are really nice and very approachable. Last time there weren’t any napkins so that was quite the bummer.

I’m giving this location 5 stars because at the drive thru window, I gave the young man an extra dollar & he handed it back to me without any hesitation! It’s nice that some people are honest still these days! However, my intention was to give him the extra $ 1 for a tip! He was also surprised & he told me I made his day :) yay I ordered a caramel latte & it was super hot & super delicious! Exactly what I needed to perk me up on this really cold & traffic filled Saturday! Since I teach night school a couple nights a week in the area, I will be back soon instead of going to the other 4 locations all within a tiny radius from here!