Carpeteria Complete Floors

I knew, it by reading this reviews, they were sent to me by Lowes. should have done my homework. why? I always use Unilocal for everything, but on that day I was just so freaking dumb… it was all LOWE’S fault I think.,.don’t you think so ?? Spent thousands of $$$$ dollars for parts and labor and a mickey mouse job. FFFFFF myself…

«Over promise and under deliver»
I think this sums up my experience with Perry’s Floors.
MOST IMPORTANT PART OF MY EXPERIENCE:
–Went into the store today to pay for my balance and also give them insight to my experience (found below). Both Laura and Mr. Perry were in the store.
–Began to tell them about my experience and ask if their was anything they could do to recompense me for these negative experiences
–Mr.Perry very defensively (by his own admission) told me there was nothing he could do and apologized in a very un-​profound manner.
–As we discussed the matter further HE CALLED ME «PASSIVE AGGRESSIVE» and told me I was only telling him my experience «FOR THE MONEY» (offensive? I think so!)
–Poor Laura was in the middle of our conversation this whole time and looked to be quite embarrassed
–So because I was so obviously in the store for their money, I payed for the remaining balance in cash.
BEST PIECE OF ADVICE:
— If you do end up working with this company WORK WITH LAURA! She is kind, patient and a problem solver. If she was running this business I am sure it would have received 5 stars
FULL EXPERIENCE:
–Went into the shop and was helped by Laura and she was AWESOME as she helped us find what we wanted (price was in the middle of other quotes I received)
–Mr. Perry came to my house to measure and we had a great conversation in the process, he referred me to Painting by Michael which was the best thing he did for me! Give Mike a call if you need painting! (909)241−1052
–Purchased carpet, laminate, baseboards, and installation then put down the deposit
–As Michael and Mr. Perry have worked together for many years they promised me a hassle free experience and they did most of the communication in order to set up a timeline where I would have the house painted first then have the floors put in
–I then had to push the timing back on the flooring b/​c I wanted to remove the acoustic ceiling which did not seem to bother them at the time
–Finally it came time to do the floors and this is where my experience goes from good to bad
–They scheduled the flooring to be done through outside installers (this seems to be standard practice though). They came an hour late and just barely before I had to leave for work
–Came back home that evening and the floor was done with the baseboards and I assumed they would be coming in the next day to do the carpet… they did not (these installer btw were capable of doing both as I had asked them when they were at my home)
–Called Mr. Perry the next day (Tuesday) to inquire why the carpets were not being done after the floors and I found out THEY HAD NOT SCHEDULED ME FOR THE CARPET. (logic tells you that if you’re doing a two part installation then you should probably schedule installation back-to-back…but alas no.) Mr. Perry pretty much told me it was my fault for postponing floor installation so they would not have someone available for a week but I had tenants moving in that weekend.
–Called again the next day to a similar answer
–Went in to the store on Thursday and spoke to Laura (thank goodness!) she immediately got on the phone and found someone to install the next day which took her 20 whole minutes. (I dont know why Mr. Perry could not do this 48hrs prior)
–Carpet installers came did their thing well and on time
–A few days later, I had found LOOSE CORNERS OF CARPET AND SECTIONS OF THE BASEBOARDS THAT HAD NOT BEEN DONE
–Coordinated with Laura to get these things fixed and she scheduled them come back on the same day and told me they would paint the baseboards they were fixing as I had already had Mike come in to paint the rest of the baseboards.
–Carpet installers came in and worked on their repairs and were gone within 30min and the baseboard guys… were nowhere to be found
–E-​mail Laura she talked to them and then I got a text from them at 10pm letting me know they were going to be in the next day at 8:30am (professional? I dont think so)
–Woke up at 8am to be ready for their arrival… didnt show up till 9:30am. They fixed up the pieces and then TOLD ME THEY WOULD NOT PAINT THEM AS PROMISED so, again, I had to call Mike and have him finish up their work.

Perry’s flooring was contracted to install flooring in our home. The job that was done was below industry standard (according to an independent certified inspector) subsequently, we are not happy with the finished product at all. We are going to have the entire thing re done by someone else. The owner has been aloof and seemingly disinterested in the substandard job that his crew has done. It is unfortunate that this is what the outcome has been, because initially we were happy with the job and the people that came out to install, however just a few weeks later, all of the problems with installation began to show themselves.

You would expect a company to respect their repeat customers, but Perry’s Floors apparently doesn’t care if customers return. We bought tile for a guest bath, and returned to purchase wood flooring. When our installer tried to lay the floor, he discovered the wood was defective, so we tried to take it back to Perry’s. The owner would not return our phone calls, and when finally confronted in person, said we should have checked each box before buying them. We told him we were planning on buying a large order of tile for a bath remodel, but that we wouldn’t if he didn’t stand by his products. He refused to take back the wood. He lost an order of several thousand dollars’ worth of tile for a return of several hundred dollars’ worth of wood. Plus our contractor will tell future clients to avoid Perry’s Complete Floors!

Purchased flooring over the phone, nothing emailed to me. Was notified that flooring was at there location but fork lift guy would be back in a few hours. Get a call back that they are ready for me to pick up product. Upon ariving I was notified that fork lift guy went home and that the 2 ladies working there do not know how to work the fork lift. Another business next door came over and loaded my truck. After installing flooring I was left with 140 square feet left over (sales person recommendation for waste) store will not take it back. I never received the receipt they were suppose to send either.

Do not get flooring from here. Go to anyplace but here. This is the most unprofessional company I have ever dealt with. Customer service is non existent and this is just an all around bad flooring company. Avoid at all cost.