Petals & Blooms

I ordered my son’s birthday cake a week in advance so he could have it on his birthday to share with friends. His birthday was on Friday. By 3:00 pm on Friday afternoon the cake had still NOT been delivered. He had plans off base and didn’t even get his cake on his birthday. VERY DISAPPOINTING! What good does it do to use a business on campus if they can’t deliver at a decent time.
I wish I had a photo to post…

If you have the time, do a little extra research and find a florist who can get on base if that is your delivery destination. I didn’t have the time, so I selected this place because I wanted to be sure my flowers would make it without any confusion at the gate. All I can assume is that the ONLY reason this place is even in business is because they are on base.
I had a terrible experience. I called to place my order AFTER looking at their website to make my selection. I told the lady what I wanted and she then proceeded to ASK ME what it looked like and how much it cost. Ummm, not a great start. But I gave her the benefit of the doubt and continued on with my order after giving her the information she required. She asked what I wanted the card to read and I told her and then gave her my information for payment. When I asked her for a delivery confirmation, she seemed so confused and then finally offered to take a picture of them and send it to me. That’s not really confirmation of delivery. In the slightest. So I asked if she could email me to confirm and she hastily agreed to, and then HUNG UP THE PHONE. I wondered how she was possibly going to confirm with me when she had none of my information, but again, I chose not to make a big deal of it.
Come the day of delivery (shock of shocks) I received no confirmation. I did, however receive a thank you from the recipient of the flowers. I asked her to send me a picture of them, and they looked NOTHING like what I had ordered.
By this time I was less than pleased with the entire experience, so I called to find out what had happened. I spoke to the same person who took my order, and when I asked her what had happened, she offered neither apology nor any semblance of remorse over the mishap. Instead she told me that was what was available to them from their wholesaler. OK, I can understand that, and I would have been more than happy to change my order to something that was more readily available to them at the time. The only problem is, that needed to be communicated to me BEFORE I made my purchase. When I pointed out the fact that she really should have let me know that what I wanted was not going to be an option, her response was, «riiiight. Well thanks for the suggestion.» How rude. Bottom line, it says nothing about availability on the website, and I was not informed over the phone. That’s 2 opportunities to have let the customer know how things are done, both missed. I also mentioned that she hadn’t confirmed with me (obviously she couldn’t have) and again, no apology. She actually had the stones to ask, «Well what do you want us to do about it?» ARE YOU KIDDING ME? I mean, yikes. The icing on the cake was finding out that the message on the card was wrong. It was an all around horrendous experience. I recommend going ANYWHERE else.