Xtreme Carpet & Rug Cleaning

Purchased a GROUPON after checking the companies web site to confirm I was in their service area which stated that THROUGHOUT Oakland, Wayne, Macomb and St Clair Counties were included. Called the company only to be told that I was not in fact in the service area… I live in Highland… within Oakland County. The owner MARK told me that they do service my area but not for the GROUPON. He stated that it was not in his best interest, business wise, to come all the way out to my area for a $ 49 groupon. He asked me if I wanted a quote for a regular rate carpet cleaning! WHAT… Guess I should have checked Unilocal before purchasing my Groupon. I have NEVER dealt with a business like this who FALSELY ADVERTISES before!

This is a scam business. I bought a $ 105.00 voucher for $ 49.00 on Amazon Local. When the guy showed up, he wanted to charge an additional $ 150.00 for the lower level, wouldn’t negotiate and would only consider the value of my voucher as $ 49.00 and not the stated $ 105.00. Of course nothing was mentioned about this in the fine print of the voucher or by the girl who booked the appointment. AVOID THIS BUSINESS!

I was prepared to use their services to clean my rooms in my basement, all off the same hallway by purchasing 2 Living Social vouchers good for:
” $ 49 ($ 109 value) for carpet cleaning for up to 3 rooms of 200 sq ft each
Distance restrictions apply; service area includes the following zip codes
*Limit 2 per customer, up to 1 additional as a gift
*Limit 1 per household per visit
*Appointments required and subject to availability
*Merchant cancellation/​re-​scheduling policy of 24 hours applies; voucher subject to forfeiture
*Distance restrictions apply; service area includes Oakland County, Macomb County, and Grosse Pointe area
*Not valid for apartments
*Extra fee may apply for furniture moving
*Valid for up to 200 square feet in each room
*All services must be redeemed during a single visit by same household
*Other conditions apply
–Except where noted in the fine print:
* Cannot be combined with any other offer or promotion
* Tax and gratuity are not included
* LivingSocial Terms and Conditions —
«
so I put in my zip code, which was verified as included, bought 2 vouchers for 3 rooms and the hallway that connected them all. All of which yielded ~900 sq ft.
I called to make an appt, and I was told, that hallways and basements were extra, and the hallway would be $ 25, and the basement would be $ 100-​$ 125 extra, and I could use the vouchers for the 200 sq ft carpeted room on my main floor and eat the other voucher. They were unwilling to make a deal with me, even after I stated that their restrictions stated only that apts were not valid, and furniture moving was extra, and that nowhere in their offer did it state that the offer did not cover hallways and basements.
The lady was absolutely near sighted, and didn’t hear a word I said. Luckily for me, Living Social let me turn in my vouchers for this lame company, and use the $ I spent on other vouchers.
Bad move by xtreme. They should’ve accepted that they did not disclose ALL of their exceptions in the fine print, and did my cleaning. They could’ve potentially had a loyal customer in me, but instead I take the time to give them a bad review on Unilocal.Would’ve honored your deal.

The only thing «Xtreme» about this place is how extremely bad they are, if I could give them less than 1 star I would. The service rep spent more time on the phone in our driveway than he did cleaning our carpets. The best part was that he said to the person he was on the phone with that, «I’ll be done in 10 minutes»…and he wasn’t exaggerating, he was out in 8. He literally spent less time cleaning the 300+ ft of carpeting than it did for me to thoroughly vacuum the same floors before they came. They did such a poor job that immediately after they left I was able to fill our little «spot bot» stain remover vacuum on a stained area we asked them to emphasize on and actually remove the stain. We called to complain about the service and sent them the pics of the stains we removed… their response was that they would send the same service tech out to finish the job or come out another time. We reluctantly accepted their offer because we didn’t really want a vengeful service tech in our home again and really just preferred a refund. Well, my intuition was right, after several calls and voicemails to schedule another service visit, they haven’t returned any of our calls. I would steer clear unless you are looking to waste your money on an Xtremely poor job.

Did not get all the stains out. refuse to come back and redo it. I paid extra for deep cleaning and spot removal.
They don’t care if the customers is happy or not