Sprint Store By Elite Wireless Group

The store is located in the shopping plaza, right across the street from Mel’s Diner. It’s even right next to Starbucks, so you can grab a drink. There is plenty of parking. Don’t let the «compact» parking label mislead you. I have a large car myself and I parked in a spot w/​o a problem. It’s nowhere near the size of the Fairfield sprint store! This store could fit inside it lol If you were wondering, there is no repair center here.
Last month I visited this Sprint store to get a new phone. I was a bit tired of the size of the 6plus so I downsized to the 6. As you enter the store, you are greeted quickly by one of the reps at the front counter. The rep that helped me out with my transaction was Ricky. And for my most recent visit to switch my wife’s AT&T service to sprint, Ricky was there to help from start to finish!
His customer service is A-​1. Throughout the whole process, he keeps it real. Letting you know if you are getting the short end of the stick if your plan shows that. Explains your total purchase and answers all questions that need answering. My wife is good at asking questions, so you need patience. He has that too!
If you looking to come over to the Light side and go Sprint, this spot is where it’s at. Ask for my man Ricky.
fin.

Switched to TMobile from Sprint. Seriously. Best decision ever. I’ve had TMobile for almost 2 years. They will continue to have my business for years to come.

My husband and I recently went to this location to get an Ipad for our son. We walked in and found the store to be clean, bright and very orderly. Lisette Torres assisted us in our search and went above and beyond to help us find not just the right device, but also the right plan, and at the right price. But, she did not stop there; she gave us great discounts and helped us find a payment plan that worked with our budget. Thank you Lisette and Auggie (I hope that’s your name) who arranged for us to be able to pick up our device in Vallejo, it had to be ordered, instead of having to go all the way back to Vacaville. You both provided us with excellent customer service; and as most of us know, this is a dying art. Thank you guys for keeping it alive :)

Went in to the Vacaville store today after being completely frustrated in the Fairfield store. The two guys in the store couldn’t do enough for me. They were both very surprised that I had selected a new phone and a tablet and no one offered to set them up. One gentleman was amazing he set everything up in a matter of minutes and willingly answered all my questions. Way to go guys, you rock!!!

I had an amazing experience at this location! I came in looking to switch from AT&T because they were charging me outrageous amounts after being a loyal customer for 10 years. When I walked in I was greeted right away even though it was busy. After waiting a couple minutes my boyfriend and I were approached by Tyler. I told him we were looking to make the switch and he was more than willing to help. He showed is different phones and told us about the great plans and offers they had. He was never too pushy or tried to get us to spend more money then we wanted to. He was always looking to get us the best deal which in this industry is very rare. Unfortunately they didn’t have the phone my boyfriend wanted so Tyler offered to drive to Dixon to get it for him! I had the most memorable and pleasant experience I’ve ever had at a wireless store. I will definitely be back again, thanks Tyler!!!

Bad experience with big guy that was rude.

These guys are the #1 in the game. Ricky Alex and Tyler hooked it up.
Just copped S5 for me, Iphone6 for son and Iphone 6 plus for the wife.
Sprint customer for like 9 yrs.

The customer service at this location wasn’t that great. The employees made us feel as if we couldn’t afford their service. We left and went to Verizon where we received fantastic customer service, and ended up getting phones for our family. Having good credit and money doesn’t always have look. Tips for the team: learn how to appropriately read your customer, and never judge a book by its cover.

I can’t say enough about this location. All of the employees were helpful and friendly. We came in to add 2 more family members to our plan on a drive from SF to Tahoe. We were braced for typical cellphone sales experience. Not here. They were welcoming and even looked up the upcoming Black Friday deals for us. It turned out it was going to be a better deal to wait a few days. So, they put the phone models on hold for us till Black Friday. Then we returned on our drive home to get setup. While waiting the store manager gave us a sbux gift card to go get a coffee while we waited. Only bummer is that we live 1.5 hours away so we won’t have the need to come back.

The phone service itself is not that great. The people at this location are reallyy nice though. I’m pretty sure most of the sales reps have helped me at one point of another. They’re all respectful and haven’t spoken to me in a condescending voice when explaining anything to me. They would get a higher star rating if the phone service was actually good.
So I switched over from AT&T because Sprint had a seemingly better deal for cheaper. I get unlimited everything with Sprint… Minutes, texting, AND unlimited data all for cheaper than what I would’ve gotten with AT&T. But my question is, what’s the point of having unlimited everything and paying for supposedly 4G LTE if most of the time my phone signal has the roaming sign or just no bars of signal at all? Not even 3G, which it is most of the time if I have service. And if you’re wondering, it’s not just in Vacaville that I have trouble with my phone signal. It’s also in Dixon, Woodland, Davis, Sacramento, San Francisco, San Mateo, San Jose, LA, Santa Rosa, Sonoma… you get the point. All up and down California. What Sprint doesn’t seem to understand is that I’ve been with them for almost 2 years, and since I’ve been with them I’ve stopped by the store and called their customer service hotline countless of times and each and every time a representative will tell me that they’re building new towers in the area or they’re fixing the towers. A couple times I’ve heard they’re adding more towers. It’s just frustrating getting dropped calls or unsent messages or Web pages&apps not loading because I can’t connect. As soon as my contract is done, I’m switching to a different service.

Two weeks ago I went to this store and inquired about the new iPhone, one of the salesperson just kept ignoring me and did not even bother try to help me. Last night we decided to stop by and see if they have the phone and a salesperson (Austin)took care of us and provided us with excellent customer service.

My daughter and I needed to updgrade her device due to her screen being shattered. Went last night and had great customer service from Alex & Tyler. Came back this morning and the two of them both helped us get things handled. Thanks guys! I’ll be back when its time to re-​up my phone.

I feel like if I did not share my horrific experience, I would be doing any potential customers a disservice. Also, this is my first ever Unilocal review because I’m usually one to let things go. But you have to draw the line somewhere, right? I was signed off on to my own account from someone else’s. I had automatic bill pay and everything was fine for 7 months. They then caught an error they made when they signed me off, which caused the other person to receive a $ 700 charge. The employee who signed me off was an acquaintance of my friends so he probably thought he was helping us out (which we didn’t need any extra help just the regular protocol for being signed off) but he ended up costing us time, money and a lot of frustration. The manager at the store, Ed is very unprofessional, he can’t take responsibility for his employees and he’s sarcastically rude when he should be apologetic. The employee made a mistake and the manager was going out of his way to make us feel at fault. As if we have access to their system and know what needs to be done. Take that up with your employee. I come in I sign up I pay end of story. I guess what he expected was for me to get their employee handbook, jump behind their computer and do it myself. I even had said how are we the customers supposed to know what needs to be done in your system. He gave a nervous laugh followed by a bunch of BS. God forbid he apologize for the inconvenience for the past 2 months that could have been easily avoided had his employee done his job correctly. I’m now stuck on someone else’s account with a large bill which I did not consent to in the first place. It was supposed to be fixed weeks ago and is still not. This company is a disgrace and should require their employees to be accountable rather then making the customer suffer the consequences. A customer who has never been late on a payment. I’m now receiving calls about my phone being shut off when I pay each month the full amount. And the people in the store are more worried about going on lunch then helping the person they screwed over. If I had the time I would report it to the BBB. But if they continue to scam people and not take responsibility for employees actions that are detrimental to their customers, I’m sure someone else will in no time. Do yourself a favor and spend the extra money for Verizon, AT&T. The only thing I can do is spread the word at how unprofessional and disgraceful this company and their employees are.

DO NOT GO TO THIS STORE! Horrible customer service and they give nothing but false information!!! I switched from AT&T to them because my bill was suppose to be cheaper but as of now its way higher! They don’t even deserve a star. Dont even waste your time with them go to another store or don’t switch to Sprint.

This location is better than most Sprint stores. Most of the time, service is great. However I was dissapointed on my last visit when I upgraded my phone. I got the iPhone 5S and was asked if I needed any extra features (case, cords, protection plan, etc.) I got a case and car charger but the rep kept insisting I get the protection plan ($ 11/​month) and kept declining. So I got my 1^st bill of course it was higher due to upgrade fee but my 2^nd bill was more than I usually pay and I noticed that even though I declined the protection plan, IT WAS STILL ADDED!!! So had to make a trip to the store, asked them to take it off and they did and gave me a credit for the 2 months of service I didn’t want. I stopped going to the Fairfield location because of incidents like this so I hope this doesn’t continue or I will be going else where.

Went to this store because my boyfriend really liked Edwin. So we went there to get smart phones. I was told that because I was switching from a competitor to Sprint I was going to get a $ 90 credit to my account… I still haven’t gotten it, it’s been 7months!!! Everytime I call Edwin he is very nice and tells me he is going to take of it… never calls back and never hear back until I call agin the following months when I get my bill.
If they promise you anything make sure you have it in writing!!!

the service here was great however with broken promises leaves me to never return here again. I’m in the military and activating a military discount at this place was impossible without jumping through hoops. They promised a 10 dollar store coupon which they didn’t have at the time when i returned to use it and the 2 day shipping that i paid for an iphone 5 that is 300 dollars wasn’t even refunded. Not to mention and hour just to add apple care+ onto the phone. i ended up paying nearly 500 bucks and got the short end of the stick. They stated they could give me store credit which i would gladly use if they had anything for the phone which they don’t. They don’t have screen protectors or car chargers and the only cases worth buy from otter are lime green and neon blue. No thanks i will not be coming back here and i would tell you to avoid it and go else where. You actually might get not only better treatment but a better deal for spending nearly 500 bucks.

Best Sprint store I’ve been to yet.
Went there this past weekend to get the new iPhone 4 with my mom. The guy that helped us was really funny and nice… I think his name was Francisco? I’m not too sure. He even hooked us up with a discount and free screen protectors :)
I don’t think we were in there for more than 20 minutes — or at least that’s what it felt like; there were no seats to sit on at the counter, but it’s not like I got tired from standing or anything.
Definitely recommend this Sprint store to anyone looking to buy a new phone!

Recently my husband took me to the Sprint store in Vacaville, also known as Elite Wireless. For several years my husband has been dealing with Eddie and his amazing crew at Elite. My past cell phone store experiences have been mediocre at best. Nine times out of ten I would get someone new or inexperienced or recieve inconsistant information, not to mention the bizarre and half hearted version of customer service typically offered in this industry. …
WELL not at Elite– We walked in, I was greated by all staff that made eye contact. I was given multiple options for phones and then Eddie explained the basic features and benefits of each phone so I could taylor it my specific needs and make a well informed decision. They were able to transfer over all of my info in less that 20 mins even though i had broken prongs…(im usually told at other stores it will take 45 mins IF one can even do it at all)
They set everything up and uploaded anything that may have been helpful to me and then reviewed the phone again so as to make sure I was confortable when I left.
I went back the following week to pick up a case and 1 additional charger, again greeted with a smile by every staff member I came in contact with and I received superior service. I have had sprint for over 6 years and this is the first time I have ever raved about a sprint store or any other for that matter.
Seldomly this day do we receive outstanding customer service from the majority of business and I think it is so important to make sure when one does that it doesn’t go unnoticed.
Cheers to Eddie and his staff for making a normally irritating experience one of greatness.
I wish you and your business great success!
Elite has more than one store I encourage anyone in the market for a new phone to see if there is an Elite wireless near you.
sincerely…Nick’s wife