The Home Depot

I can’t believe I’m giving Home Depot a 5 star… I’ve been frustrated with the customer service at many other HD and Lowe’s stores.
BUT… I’ve been to this store many times over the past years and I’ve ALWAYS gotten great customer service. The employees have all been helpful and friendly. Although Lowe’s is closer to me, I’ll drive a bit further to go to this HD and get the great service

I am writing this as I sit at the saw area dripping sweat because it feels like I’m in Florida inside of this store (without the Florida scenery). It’s like a swamp in here. Spent 20 minutes looking up and down the isle for some help. Finally perched myself on a piece of plywood and called to store asking for help to cut some boards for me. Called twice and twice they broadcasted it over the intercom. It’s been 20 minutes and haven’t seen one store employee. Worst store ever for customer service.

How many Home Depot people does it take to pick up a door that was already ordered and paid for? Customer service desk is a joke! Management needs to work on communication skills and improve work ethics! Thank you Lowes for your speedy service and smile!

Just managed a kitchen remodel myself and purchased granite counter tops from Home Depot along with sink installation. Rebecca helped with the granite selection and measurement which ended up very close to my own measurements. Traci provided excellent customer service and hand holding when a sink installation went awry. She contacted the plumbing and countertop installers to get the job done right. I was pleasantly surprised by this level of project management by a big box home store and infinitely relieved to have gotten the job done right. Be certain to talk to both Traci and Rebecca if you’re tackling a major or minor remodel on your own!

So recently I came to the Home Depot to purchase some man tools! I ended up getting the Dewalt 2-​kit combo (drill and impact driver). Yay me!
For as many associates they had in store, would expect to be greeted as I came in… but I wasn’t. I made to the hardware section to started looking at the drills. I moved to another section to look at screws before I made a final decision on the drill brand I wanted.
In the screw section, I was helped by someone, but not a HD associate. It was one of the Solar Panel manager salesman. But he was nice enough to grab an actual HD associate. When he finally came, he was helpful yet distant, almost like he was forced to help.
I returned back to the drill section and another associate offered to help me with a smile. She offered her personal take on the products available.
Cashing out was a pleasure. Even though the main cashier didn’t know the easiest way to handle the gifts cards I was using for payment, the floor boss made process go ever so smoothly.
I came out the store with my first toy to add to my tool belt.
fin.

Awesome store. By far the best Home Depot I’ve been to. There is someone there to help you and the staff is knowledgeable. I had went to the Home Depot in Fairfield to inquire about flooring. The staff there, unfortunately, were not trained. I left and drove to the Vacaville location. There, I met Janice who was very knowledgeable. I ended up purchasing over 6,000 worth of flooring materials for my project. I will shop here for now on for my home projects. Up next is a tankless water heater…

I only needed a board cut down to make a shelf in my closet, and 4 window sticks for security. I went to lowes first, and usually I would never do that, but it was closer. I literally walked down 8 isles before I spotted an employee, and turns out he was useless as hell, so I walked out empty handed. Today I went to Home Depot, my fav place on the planet. Thank god I ran into Phil! (hope he didn’t borrow someone else’s apron, because that’s the name that was on there lol) He gave me the best customer service I ever had at a Home Depot. He suggested better ideas, cut everything with a great attitude, and didn’t act annoyed or rushed. He was so good I felt like tipping him! The managers should be grateful they have an employee like that on their team.

Came here on Black Friday when we went shopping with my mother in law. I was in the market to buy a new oven and they had exactly what I wanted. The price was good and the staff was very helpful and friendly. The man who helped us was very nice and assisted us without being pushy. To my surprise my Home Depot card apparently was closed due to inactivity but it was easy to open a new one to get the 18-​month no interest financing. There was also was absolutely no problem with having them deliver my oven all the way to my home just south of Elk Grove. It will be delivered and installed on Saturday and I cant wait!

Anytime I need something they are quick to help and no problems. And I’m not just being biased because they will have Giants colors!!! ;)

I give up trying to shop here. Every time I give them another shot they seriously disappoint. This last time I was in the store and asked a clerk where the Pergo is? No idea what Pergo is. I say, Laminate wood flooring. Nope. I say I’ll find it. I did and my husband and I were looking through and discussing the products when I saw the clerk in question and another on a forklift had moved in, they were blocking the aisle with the gate closed. I turned to walk out the other end nearer to me, that gate was also closed and latched. I walked toward the clerks and said, well I was going out the other end but that gate is closed. They stood/​sat there and said you can open that one to go through. They had no intention of letting me pass and completely blocked the aisle. Off I go AGAIN walking to the opposite end and out. No more, I’m done.

As a person who owns a business and has a HD CC and has spent 10’s of thousands of dollars with HD I do not write this review without being extremely upset. There was a purchase made for $ 800 in Link light bulbs. Upon installation it was noted that some were not going to function the way we had hoped. I was going to HD to purchase additional items and give them MORE money… these were in my car to take back so I grabbed them. Went to service and asked for a store credit. Simple. Not asking for money back but to keep the money w HD. Due to the $ 409 «exchange» and that I didn’t have the receipt on me or our business HD card I was told nope can’t help you! I waited 10 minutes to hear this. Cashier couldn’t help, she calls a «supervisor» and 5 minutes later she can’t help me and calls Matt… Matt never takes a moment to speak to me just says «can’t help». Again I state that it’s a store credit not a return and they are not opened. On top of it all the cashier is moving 5 – 6 Hostess items an employee left on the counter and complaining to me how nobody helps her and the phones are going crazy etc. bad impression.
Zero stars!!! I work for a large company as well… in fact I just completed hosting our 3 day seminar on CUSTOMER SERVICE! The reality is HD chose not to assist or even place a professional supervisor in front of me… I will take my business to your competitor. You both offer the same product so what you can do to be better is offer customer service that is professional. I will go home, get my receipt, return these NOW and take my $ 409 to Lowes! Not the first time… my bad for offering HD an opportunity again.

Terrible management and disrespectful employees even after you spend thousands of dollars.

My plan visiting Home Depot was I wanted to buy organic soil: Do you KNOW how many brands of organic soil Home Depot sells!!! It’s like well over ten or more than fifteen types of organic brands, different contents listed on each organic soil packaging, the labels had multi-​purpose, specific nutrients listed, different prices for organic soil. .. Oh, I lost counting how many different types of organic soil there are!!!
Who knew these facts? I surely didn’t know organic soil contains this specific type of mulch, one had fish, one type of organic soil had specific ingredients for trees, another type had nutrients for fruits and vegetables, another type had other types of nutrients for flowers, Dr. This, Dr. That, one with «Plus», one with «SUPER PLUS »…
Geeez~I found myself reading for about ten to fifteen minutes: Reading label contents, brand, move to the next one-​label contents, brand. .. What was that one contain again? Oh, I gotta read that label. .. Label after label then, deciding which organic soil I should buy!
I kept looking at THAT one brand then, looking at another brand. .. \(‘* ~ *’)/~I was becoming confused!!! Yeah! Home Depot! Ya Gotta Help ME because I’ll be returning to buy some more organic soil. . But, the organic soil brands keep moving from one location to another location! Hmmm-​where was THAT particular brand I bought before and where is that brand now???
Please label the different types of organic soil with HUGE label signage above EACH organic soil brand stating the purpose for each type of organic soil-​PLEASE: One sign for Fruit Trees, one sign for vegetables, one sign for flowers, one sign for a multi-​purpose, one sign for. .. Oh, I don’t know how many labels are needed but, please label each type of organic soil brand and what each type of organic soil will be used in what capacity!!!
As a final result, I found myself ping-​ponging back and forth reading all these different types of organic soil: I decided to go with the mulch content because I already planted the fruit trees with organic soil; I’ll just use this mulch content organic soil as a protective layering covering the base of each fruit tree!
GEEZ~…\(* ~ *)/​-​All I wanted was to buy organic soil!!! What an EPIC decision I had to make purchasing ORGANIC SOIL!!! Oh~I have a headache now!

Great start to remodeling the kitchen.
Rebecca, the designer/​salesperson met us at 11am per the appointment scheduled online. The remodel needs to be fairly certain because I doubt the consultants here can flex their artistic muscles that much.
We’re going to have someone come out to the house to take measurements and we’ll go from there. Thanks for a great start Rebecca!
But really, one can only do so much from a desk on the Home Depot showroom floor.

Just called about a price match. Online says they price match any competitor, any local retailer and beat them by 10%. I call to ask about it and a manager says Costco is not a competitor. So if you’re wondering what the item is, it’s a Smarter Tools 2,000 watt generator, with a Yamaha motor. 599.00 at Costco and 649.00 at Home Depot. Hope everyone shops around and saves money and saves time and embarrassment asking about what THEIR ad says.

Alright, I’m not sure what’s up with Home Depot and the vast number of employees that walk past you when your waiving them down, but this store took the cake.
I go in for some paint samples, no one at the paint counter, I grab an employee and ask him for help at the paint counter, he says, «sure. let me page him, he just walked past me». I go back to the paint counter and see a group of 6 – 7 employees standing around the customer service register talking about one of their vacations. 5 minutes later, no person at the paint counter.
I start to walk towards the group of people and another employee asks if I need help, great, I tell her what I need, she looks down the hall and says, «Oh, I think he went down there», then she walks off… Uhhhhh… Then the same guy I talked to earlier walks by, I waive him down and ask again for help at the paint counter, he just points down the hall and says, «I think he went down there»… Yes, thank you, I know he, «walked down there», but who is «he» and where is he??? WTF…
Then I walk to the giant group and a guy turns around, I tell him, «I need help at the paint counter» He walks over, then looks at the group of employees, still just talking, walks over and grabs the paint guy… WTF… He was literally standing 5 feet from me and neither of the first two employees saw him???
Then to top it off, I am standing there, the paint guy, although nice and helpful later on, walks past me to a lady standing in the paint section and starts helping her… I almost flipped my lid…
Overall got my paint samples, and the paint guy was nice, but damn, it shouldn’t have taken that long when the guy was literally standing a few feet away…

Super friendly greeter at the door! My friend and I ended up chatting with her for a bit about pets and such, where she gave us a few useful pointers for them. We came here to find some tubes that we can use to make little tubes for our squeakers to run through. Since pet tunnels can get pretty expensive, we hoped that we can find something that can be used as a tunnel and not break our wallets.
After asking around for a while, and being lead around the store looking as different items that can possibibly be turned into tunnels, we got 2 stretchy tubes that was under 20 bucks. It stretched around our whole living room and our little squeakers cannot be happier playing in them!
Final Thoughts: I’ll probably ask around for specific items next time rather than tour the shop myself… I’m good at finding things, but not THAT good.

Yep, I’m gonna have to make a Home Depot run pretty soon, running low on rope, duct tape & candles… ‘And date night is just around the corner.
‘Recently returned to the «Bay Area» from South Orange County about six months ago and the numerous times that I’ve been to this Home Depot, the customer service has been relatively consistent in terms of friendliness, helpfulness & professionalism… ‘Which I’ve found to be true for most Home Depot locations that I’ve visited.
Store Front —
There have been a few times where I’ve had to return merchandise and in usual Home Depot fashion, no problems whatsoever. (‘Even if you don’t have a receipt, they will issue you store credit.)
Photo —
I recently built a «Cat Condo,» for the anticipated rains using an existing structure, the back, outdoor steps & existing banisters as a foundation.
Cat Condo (Front) —
Cat Condo (Entrance) —
That, along with some foam insulation, plastic paneling, some weatherstripping, a whole lot of zip ties, plus a plastic outdoor gardening bin, the winter housing was complete… ‘Well, somewhat complete, 98% there.
Cat Condo (Interior) —
Cat Condo (Door) —
I’m not a huge cat lover, allergies, but these guys need some aloha too. I’ve heard that Vacaville gets pretty cold/​freezing during the winter season. I also added a heated pet pad hooked up to a timer, a pillow & towel for extra warmth. ‘Better safe, than never… Don’t want to wake up to find a «Cat’cicle,» frozen solid on the back porch. (However, that would definitely help w/​my allergies.)
Cat Condo (Inspection) —
I’m not the «Handyman,» but that never got in the way… ‘Give me some duct tape, Gorilla glue, velcro, magnets, zip ties, and up that mountain I go. (That, along w/​a bit of trial & error.) Yes, even Hawai’i has its trailer parks… It’s called the North Shore. (i.e. — The country)
Home Depot is one of those places that you just keep coming back to, there’s always something to be done, whether it’s just to pick up a few nails, fix a screen door or trying to figure out a creative solution to a personal project… ‘And one can never have enough rope & duct tape.
— Big Aloha!
Food: n/​a
Ambiance: 3
Service: 4+
Value: 4

I needed some blinds and had concerns about cutting them to the right size. I spoke to Tom who is very diligent about explaining how to correctly measure and then explaining how much is cut from blinds. And he always measures right after cutting to ensure that everything was done correctly. Tom has a lot good insight, product knowledge and general advice about whatever project you got going on. I recommend him highly.
If you’re buying appliances see Ali. He’s very good and tells you about the deals going on. I bought a fridge and washer/​dryer and am very satisfied!

A typical Home Depot. Stopped by because it was on our route. Found what we needed (key copying and random other stuff). Were done within 10 minutes and were out of there.
Fast and easy.