Brighton Collectibles

This was my first time at Brighton and it was fantastic. Janie helped me pick some great pieces for my bangle collection she was very kind, friendly, and made my Brighton experience amazing. She provided facts about the store, offered me bottled water, and homemade cookies. Yummy. I would definitely go back. Thanks Janie!

Nice selection of merchandise… was anyone else put off by the sales pitch to donate $ 20 to a charity? Even after I said No Thank You the sales girl continued on as to the all the reasons why I should donate…$ 20 is a lot to ask for after already spending a bunch… it seems any donation would be sufficient. Hubs and I donate to our own charities near and dear to our heart each holiday season. Scrooge I am not… just a bit annoyed.

Great store with great customer service, the sales ladies here are always friendly and helpful. I have bought several gifts which they gift wrap for free and I bought wallets, purses, jewelry there and never had a problem. They sent me a gift card for my birthday, love this store, I highly recommend!

Not s good visit or customer service, too much work to get jewelry exchange policy sucks !
Poor advice take it to a jewelry repair, or leave my piece for 3 – 4 weeks, although they had same piece, but store policy can’t do a exchange
If the jewelry is worn :0
unless you buy something $$$$
they all have sarcastic attitude! News flash it was a mere exchange because the piece purchased is faulty after being worn… so if you’re policy never been worn don’t buy Brighton mdse and wear it because chances are you’ll have to go see a jeweler to repair or just go else where like Pasadena Brighton where they like to service their clientele :)
Failed to even ask a manager
Failed to try to be polite
Failed to be friendly
Ohhhhh yeah I didn’t have any interest in a new purchase gee I wonder why… Poor service one star because I can’t pick negative star or I would and not going back telling the girlfriends who go to Brighton drive to Topanga or Pasadena for good service :(
Don’t waste your time here plenty other nice places to spend $$$$$$ save your money save your receipt and don’t wear it because policy is never been worn jewelry unbelievable you wasted my nice Sunday day off!

Do not waste your money or your time at Brighton. I’ve spent hundreds of dollars on purses and jewelry that was of such poor quality that I’m done. I just returned an item, that broke a second time, and asked, can I just get a replacement? I was told the company policy is to just keep repairing, no matter how much it inconveniences the customer. What kind of policy is that? I left the broken item, told them they could do whatever they want with it. Remember that scene in Pretty Woman…“mistake, big mistake. ”

I love their product but sales people are snouty and not very inviting. Made a decision today never to shop their again. Customer service leaves a lot to be desired. Other merchants who carry their product who would love to have my business

I absolutely do not look like the typical gal you will find at a Brighton store. It never struck me as being my kind of store until I received an anklet as a present from a friend. I have enjoyed wearing it ever since.
When the Valencia store opened I went in looking to buy for my Mom. I was greeted by two gals and minutes later one came to ask how I was doing. She helped me narrow down a handbag for my Mom. I told her I needed to consult the siblings and she said no problem, here is a card with the name of the handbag on it. Purchased the bag days later only to see the Garbo handbag… it was love at first sight. Put it on my wishlist, told husband about the wishlist =) and got it the next month for our anniversary. My son actually used the wishlist to get me a matching wallet months later!
I like shopping here, if you want help they are there, if you want to be left with your own thoughts, they back off.

Bumped it down two stars because I agree with Liz about Brighton’s representatives not catering to all their customers.
I had no intention of shopping that day that I went, just planned on dropping off some papers with my mom. We ended up coming to the stores and when my mom found out they had a Brighton store, she was so happy! My mom LOVES Brighton! Has been a customer for years and I always know what to get her when she needs a smile. Most of the times I have to drive out of the area to go to a boutique that happens to be an authorized retailer, but it isn’t a Brighton store so not everything is available.
It’s nice to know that there’s a store nearby without having to drive out so far. But I don’t appreciate them overlooking loyal customers for whatever reason. I have no idea why they never asked us if we needed help, but I do know that they had no problem asking everyone else who walked in after us. I’m not going to assume why they didn’t assist us but I will say that they need to be retrained in customer service.
I only put up with this kind of service if I know it’ll make my loved ones happy. Because I’ve worked in customer service and know that sometimes you can be short staffed, extremely busy, or trying to secure a sale, I’m going to give them a second chance. I’ll be back soon and if it happens again I’ll be submitting a complaint.

I know that I do not look like their typical clientele. Perhaps it’s my obnoxious gold Toms or my lack of wrinkles. Either way, when I come here I am prepared to drop $ 100 on a gift for my mom — and I get ignored.
The sales team will fawn over those who look like their demographic and ignore you if you don’t look like you would buy. Yeah, I get commission sales, but it’s kind of obvious that they’re out for a sale.
The only reason I keep coming back is because my mom has a thing for their handbags and accessories. And for my mom, I’ll put up with their blatant snobbery.

I can’t believe I’m the first to review this store. I love Brighton. I love the purses, jewelry, belts… great style and excellent quality. The staff is VERY helpful and really personable.
They take care of you as a customer — even after the sale. I can take my purses in for conditioning, the back part of an earring went missing — they are repairing it now. This is the type of store I don’t mind paying a little more for, it’s very service oriented and that gets lost today. Very happy to have them in AWESOMETOWN.