Ralph’s Fresh Fare

Very kind and courtesy here different from the other place, big grocery good parking lot and space employee courtesy

I shop here on a regular basis and I have always been happy with this store. The employees are friendly and helpful, and the store well stocked. I have been in here during any shift the employees might be working and they are always so nice to me, but tonight was the nicest yet. I came in to get my son a birthday cake and I found an adorable one but the container was too big for the cake and I asked for a smaller one and the girl helping me with this couldn’t have been sweeter or friendlier, I think her name was Claire. I am very appreciative of her help and high level of customer service with a personal touch.

Ralph’s Fresh Fare sometimes your produce is great and fresh and I’m fine to pay higher price because it’s so close to home, but other times the produce is lacking or non-​existant.
Good daily deals on prepared meals, though, and they’ve covered the buns in the bakeries so there, s not as many bugs in your bread.

I’m giving this an A-​OK rating, however I’ve had 2 experiences with two of the checkers who have rudely asked if I’m tired and even saying «You look out of it» … «Are you out of it»? This may sound funny, but it’s actually pretty rude. After a long day of working, grocery shopping isn’t high on my fun list, but have to pick up the essentials. I don’t expect to be greeted in this manner at all. I can’t imagine anyone thinking this is an okay thing to say or ask someone. How about just a polite hello and ring up the items? I’ve also experienced long-​winded checkers here as well. A long line of folks waiting and they are babbling on and on with a customer about something personal. Remember … we’re all very tired! We even look it! So get on with your job and maybe take a course in good customer service. I go here because it’s super close to where I live, but I don’t have to go here … and won’t if it happens again. i think checkers look tired a lot of times, but I don’t tell them that! Nobody wants to hear that. It’s called good manners. If you don’t have it by your 30’s though, chances are you never will. Store managers seem to care less and are busy and tired of their job. Sorry … just my observation from shopping here for a over a year now.

My buddy’s half-​brother was born yesterday, and we stopped by here last minute to buy some flowers for the happy family. We noticed this Ralph’s located just two blocks away from the hospital, so we here we came to buy the flowers.
We walked in and checked out the different options. There weren’t too many good bouquets, as the most of the good ones were already bought. We bought the best looking ones, and out the door we went. They cost $ 20, and were ok but nothing to brag about.
I wasn’t able to scope out the rest of the store, so I’ll end my review here. No major problems, they just need a better selection of flowers.

Pretty standard Ralphs. Decent selection, but nothing out of the ordinary. The do have an interesting salsa selection. Found a couple unique gems in there. They have a good fresh deli which I enjoy grabbing a sandwich from every once in a while. If you usually shop at Ralphs you probably won’t be too surprised by what you’ll find here.

Very rude customer service. Management does not care about their business at this store. Perhaps they know that the store maybe going out of business, so why should they give a hoot. Fvck Ralps!
*** Avoid like a plague ***

Terrible experience last night with my husband!
I was immediately impressed by the salad bar area (the Ralph’s closer to us do not have this) and thought for a split second…“Hey, maybe we’ll shop here from now on.“
That didn’t last long.
The isles are terrible… so tiny. I know they know this… yet they continue to put up their little displays all over them.
The customers shopping in there were RUDE (I know they can’t help this) but it seemed to be exasperated by the size of the isles. Everyone was pushing into each other and cutting each other off. I was even hit in the stomach by a cart and I’m pregnant!
The real rudeness came at the checkout though. One of our produce items was rang up wrong so we re-​entered the store, double checked the sign, and went to the «customer service desk».
An older man with a sales manager tag on named «Nat» was there. He glared at us immediately as we approached. We were friendly as usual.
«Is this the customer service desk?»
«It depends. What do you want?”-Nat.
«Oh, I think one of our items rang up wrong.»
«Who did it?”-Nat.
«She did (we point at the cashier). She was really nice though, we probably distracted her, that’s all.»
«Well it’s not my problem then. Go to her.”-Nat.
My husband and I look at him with disbelief and then each other. The cruelness in his voice was shocking.
«Well, go.”-Nat.
I couldn’t understand how mean he could be to us. And it may have been my pregnancy hormones kicking in, but as we walked to the car tears welled up in my eyes.
I’ve worked in retail all of my life and I know customer service. This was one of my worst shopping experiences in my life.

What is with the product display tables positioned adjacent to the meat, cheese and dairy sections? Only one cart can pass through at a time. Very annoying when you have to wait for another shopper.

Hate the fact that they allow their shopping carts to be taken off their premises because they end up in neighborhood streets causing an unsightly eye sore.

Always a pleasure to shop here and get known by name. Danielle «Dani» is my fav and Crystal used to be but I’m told has moved on professions. Always a good store.

They have a good selection of products but the prices are pretty high when compared to Walmart or Target. They use there weekly deals as lost leaders than more than make up for it by way over charging for most of their other products. As for the people most have been nice but some are jerks just like anywhere.

They have a good selection of products meats, vegetables deli. all pretty good! But there’s room to improve, I’ve been coming here since the 90’s.some of these folks are just rude and not very friendly at all. KNOW your customers!

I really hope the managers read this. ATTN MANAGERS!
I will be calling tomorrow to complain about this but the Unilocal is necessary.
Whoever the guy that closed the deli on March 7^th is a complete jerk. And I’m using polite words so Unilocal does not mark this review as censored. My mother walks up to him asking about the prices on the Turkey meat. He was clearly pissed that she even approached him as he seemed to be doing his closing duties. She was with him a while because she was unfamiliar with the Boars Head products and the entire time he was rude as FU*&!!! I asked him if he had any Gluten free meat because I cannot have gluten. He tells me that the (reading the title on the sticker) «boars head ovengold roast breast of turkey skinless» is gluten free. So I put my gluten free deli meat that I had picked out already back. I come home and read the nutritional info and this meat is NOT GLUTEN FREE! There are only 3 gluten free turkey meats by Boars Head and this was not one of them. My mother and I spent nearly $ 20 freaking dollars on this crap!
I also asked him if he «by any chance knew where the tihini is» It’s a sesame paste used for making hummus. He tells me the produce area. I walk to the produce and look EVERYWHERE. I’m tired and stressed out at this point. I come back and I OVERHEAR my mother say «tihini? do you know what that is? cause i dont» and he replies with «I dunno». WTF?! Why would you send me to the produce if you had no idea what the heck it is?! And I come back and clearly state out loud «i couldn’t find it» to my mother. He literally didn’t give a rats a$$. So I go to a check stand and the girl says its on either isle 3 or 6. Which is right next to the deli. So thank you so much for sending me across the store to search the entire produce section for absolutely no reason.
The entire time he was short, rude, and had absolutely no interest in helping my mother. I heard him say «is there anything ELSE?» with an attitude. He might as well have said «are you f*c$king done B*tc$?» Last I checked it was hard to get jobs in California. Appreciate it. If you aren’t a people person than don’t work in customer service. And yes I hope you are reading this.
The one star that’s mandatory on here is going to the cashier. Nice, polite, helpful. She’s the one with the cute short hair and diamond in her cheek. Even when I was complaining about the deli guy she stayed professional. Definitely someone to keep around.

Always clean and fresh. Friendly staff.

Ok. They are remodelling right now. Open at 6am. Closes at 10pm.
The produce all looks like its dying. They moved the sushi counter. I was so confused trying to find it. I really wanted my tofu springrolls, damnit.
Basically, its not worth it to even bother shopping here during the remodel. it just sucks.

This is the best mainstream grocery store in Santa Clarita and the site of the once mighty Hughes of Valencia. Occasionally I’ll trek across town for their Columela olive oil, King Arthur bread flour or USDA Prime tri-​tip. This beats Pavilions any day of the week. Unlike Pavilions, it is also stylistically distinct from it’s little brother, Regular Ralph’s. Minus point for their horrible bread selection.

um, i think there’s some sort of mix up… the ralphs at this address is not of the «fresh fare» variety nor is it in granary square. if the previous reviewers are talking about the one i think they’re talking about, it’s 2 – 3 miles down the road closer whole foods. this one is just past decoro.
anyhoo, this is the closest grocery to us but i really don’t enjoy giving them my patronage – i drive a little farther to shop at a competitor that i LIKE. many times the prices are more expensive than pavillions/vons…even when items are on sale. but my biggest beef with this location is that the workers here have no sense of customer serivce. no greetings because they’re too busy gossiping with a coworker or sometimes they don’t even look up to acknowledge you’re there while theyre ringing you up. if you’re lucky, they may bid you an insincere farewell. it seriously makes you wonder wtf is wrong w/​these ppl and why doesn’t management teach them sh! t about PR?! i guess that wasn’t in the contract they hashed out a few yrs ago.
reasons why i’ll suck it up and shop here anyway:
1) pretty much if i’m desperate for time
2) if i find they have a better deal on meats and other major groceries
3) retailer of newhall coffee

I’ve always like Ralphs even before Kroger bought it. Amazingly it’s still good and better than most of the Kroger’s down south. This is basically their Whole Foods like format with plenty of organic choices and a heavy emphasis on the fact they have Boars Head. I really don’t care about that. I’m more into the bakery (fair) and the double coupons. Ralphs is the only store left in town doing that full time (Vons does it on occasion as a promotional tool). I still shop at Ralphs more than any other market and that’s not going to change. So it’s nice to know this version is close by.

Maybe I should review more than restaurants on here. This is our local supermarket. It’s pretty average really, but we love the staff (we prolly get special treatment cuz our daughter is so damn cute!)
Good selection, even with ethnic cuisine ingredients. Good selection of Boar’s Head brand in the deli (I love the natural casing beef frankfurters.) Very good produce section.
On the bad side, meat ranges from decent to yuck-​o (I get my ground beef at Whole Foods.) I prefer the bakery items at Vons. It’s a little overpriced, specially if you don’t have the club card (vastly overpriced if you ask my Mom, but she lives in Texas, so everything out here is expensive to her.)
So, 3 stars +1 for the preferential treatment.