The Home Depot

We recently ordered a granite vanity top for our bathroom. The price was $ 500 over another price that we were quoted elsewhere. My husband thought Home Depot would do a better job. Needless to say, our granite looks like someone threw blood at it and let it dry. We were given the option of driving 1 ½ hours to go and view the stone. We are busy people and trusted that the granite would be quality. The installer told me I would receive something in the mail to explain care of the granite. I never received a thing. Nobody bothered to call and ask if the installation went well. Now we are stuck with this product that was way overpriced and is of very poor quality. We would never recommend Home Depot for counter or vanity tops. This was a very poor job!

I ordered a door back in November of this past year from Home Depot in Valparaiso and it has been bad experience after bad experience. After the door arrived we were supposed to get a call from the contractor for installation within a couple of weeks. The call came and my husband said he would have to check with me on the best day for installation. Well, when he called back the contractor never responded. We called 3 times and sent one text over 2 weeks without a response. By this time it was 2 ½ months after we ordered our door. We even called the store and they indicated that they were having a difficult time contacting the contractor as well and would call us back when they touched base with him. We never received a call. Of course upset we canceled our installation and requested refund for the services that were not received. We were told that it would take a couple of days for our credit card company to receive the refund. Ten days after «refunding the money» my credit card company still had not received anything. So I called yet again requesting the refund, hoping the person I spoke with was more competent. Well we discussed at length that I was unhappy and she assured me that I was speaking with the right person now. I was very clear I wanted the refund only for the installation. Come to find out a couple of days after this conversation our contractor that we hired went to pick the door up and it was no where to be found. Apparently the third person I spoke with returned the entire door. My contractor had to wait around an hour for them to find the door and I had to make the entire purchase all over again. So on top of finding another contractor to install the door, I had to repurchase the door and pay my contractor an extra hour to wait for home depot to locate our door. To add to the entire fiasco, I have been told my refunds are in the mail but have yet to physically see them so lets hope this is true. This has been an awful experience and I really question the competence of their staff. I will never be shopping at another Home Depot ever again.

Very disappointing customer service experience. Not sure if I’m more unhappy with Ryobi or Home Depot. But either way, even up to the assistant manager, they were not willing to help me out with a bad battery in a new impact driver. Their solution was to send the driver and battery in to the repair shop which might cost me $ 35. But they weren’t sure. They were willing to let me hold onto the good battery… and the bag they came in. Doesn’t help me get my project done. Other than the nice lady who was in front of who was actually trying to help, no one was interested. Will not buy from this store again. Likely won’t buy Ryobi again, either.

Worst prices and never have what I am looking for. If they do I have to decide if I’m willing to pay the price they are asking. I’m spoiled by Menards. They have so much more for fair prices there that I rarely go anywhere else.

Rude staff in the lumber dept.

This is what I like about HD. They have the same layout for almost all of their stores. I was helping out a customer and I forgot my screw driver with all the attachments at work. So I run into the store and it is in the same exact place that is was when I bought the first one in Illinois. I was in and out in less than 5 minutes.