Clinica Medica General

Came here for the first time with medical insurance. Must say, wait is pretty long even when you have an appointment and there’s not many patients here. However, the perk is that doctors visit fees are cheap here and so are most of the tests! Parking wasn’t so bad. There’s 2 hour parking spots for $ 1/​hr all around the area and streets and a free parking lot behind the unit.
One more thing I wasn’t too satisfied with was that all results can not be called to or mailed to you. You have to come in physically to get the results. It can be an inconvenience especially if you work a lot.

This care center deserves a much higher rating than two stars. Although always beyond capacity, the welcoming and smiling staff welcomes you while you await and the Doctor provides excellent medical care. Thank you Iliana and Rodolfo in the front office, your professionalism and care are inspiring.

Affordable prices. No long waits. I took my sister to see a dermatologist.

This place is awful! My appointment was at 10 a.m. First of all, I got there at 9:45 a.m. the doctor arrived at the office at 12:30 p.m., then at 1:30 p.m. she went out to lunch and didn’t walk into the building until 3 p.m. I finally saw her at 4 p.m. I complained but that didn’t make a difference. The girl at the front desk went on to tell me, that the doctor at this office comes once a month and books as many patients as she can. Then, I told her that the doctor went on a really long lunch break, and she said that it wasn’t true. That, the doctor only takes a 10 minute break. I told her I saw the doctor with my own two eyes walk out the building and I saw her when she came back at 3p.m. She took an 1 ½ lunch break. She said she understood but that there was nothing she could do. So, if you don’t want to feel like a second class citizen then avoid coming to this phony clinic! By the way, some of the «nurses» don’t even speak English. Everytime, I asked something in English the nurse would answer back in Spanish. Terrible!

The wait is so long. One time I waited for 3 hours just to see the doctor for one minute. I would want to give this place no stars at all but because the staff are nice every time I come here. One doctor is also nice… bad thing I can’t remember his name. He’s an older doctor, salt and pepper hair… he’s good. He knows what he’s doing and he’s very accommodating. He took his time and answer all my questions.

Where should I start? Horrible service, it’s a phony clinic good if you want to get convinced to get a cosmetic surgery. It’s like a super market-​like medical business not for people in pain. Doctors aren’t knowledgeable at all. Maybe an RN in other clinics could help you way better than MDs in this clinic. My appointment was at 11 and I finally visited the doctor at 3!!! Avoid this place!

I had previously written a review with an old account which i wish i could take down because this clinic has changed from the first time i was there. my las two experiences have changed the way i feel about the clinic. The receptionist are very attentive and explain everything clearly. There wait time is not the same as the first tine i was there. I would recommend this clinic.

This place literally the worst place to go. It will make you feel worse than when you got there. Service sucks and service sucks. The people suck and they move slower than the old patients that go there.
Just don’t go here.

Doctor was great and gave me lots of valuable information. The staff needs work. The first time I came here I waited two hours to see the doc. The next time I came I waited an hour and a half in a room in the back and wasn’t seen until after I asked someone. The third time I came for my results and I have been here for three hours. Three hours for a ten minute conversation with a doctor. Ridiculous. These doctors need to go somewhere that will represent them well

UPDATE 9÷8÷14
I am writing this update because there are more absurd updates from this clinic. I just received a bill in the mail from the lab for a drug test. First of all, I never needed a drug test for my visit last Nov because it was not worker’s comp or anything but fine, the dr was being thorough. After speaking to the billing dept of the lab, I owe money because the lab this clinic uses is not associated with my health insurance that I had back then. I went to this clinic in the first place because the clinic itself is associated with my insurance and I would be covered after copay. I didn’t realize they would use a lab that is not covered by my insurance and they never warned me! So now what should be covered is not all because this clinic did tests that didn’t need to be done and didn’t warn me about no relation between the lab and my insurance! Downgraded from 2 stars to 1 but I should have rated it zero from the beginning!

Worst experience at a clinic ever. I have left a review on my insurance companies directory site so no one ever has to go through such an unprofessional and uncaring experience again. I went three times in one week. My first experience (Monday) it took over four hours to do a checkup and pap smear which also included being forgotten in a room while waiting for someone to do an EKG. Second experience wasn’t AS bad but I was so tainted by the first experience a few days prior — it was for an Ultra sound, took about an hour but I had to drink more water so it took about 2 – 3 hours. Third experience for an X-​Ray, the person had an «emergency» and was running late… never mind people got there at 8:30am and it’s now 9:30am and you haven’t bothered to tell anyone until people start complaining. Such a stressful environment and uncaring staff. There are a few nice people there but unfortunately they are outnumbered by those who don’t care. I was just there for a checkup, thank God it was nothing more stressful and serious. Never again. I had to leave because I couldn’t wait and I rescheduled my appointment to the one in Westlake which has much better reviews. I will see how that goes. I understand emergencies happen but due to my two previous experiences and other reviews, I’m warning you to run and stay far away this place. It is full of POOP.
BTW I don’t even understand how this place has two stars

Horrible. Stay away. 3^rd world country doctor. My mom went in. She had an appointment at 11. She waited 2 hours. She had something on the inside of her lip. Doctor said he didnt see anything. Going to find her a REAL doctor who actually cares about the patients. Most of the staff barely speak english. Ghetto valley doctor. All they care is insurance money.
Horrible. Manténgase alejado. Tercera médico rural mundial. Mi mamá se fue pulg Ella tenía una cita a las 11. Ella esperó 2 horas. Tenía algo en el interior del labio. El doctor dijo que no vio nada. El ir a buscarle un médico de verdad que realmente se preocupa por los pacientes.

First experience there was being REALLY ill with a cough for over 6 weeks, calling ahead of time to make SURE x-​ray services would be available on the day of my visit, being assured they would be, then getting there, waiting 3 hours for doctor (had an actual appointment scheduled), and then having them tell me the x-​ray tech had gone home for the day. The manager was apologetic, but then when I finally got my chest x-​ray done later on, I called for my results and was told I had to PAY for a follow up visit just to get my results! (in other words, I’d have to spend hours in there again for the doctor to tell me my results were normal and send me on my way?) No way! I am an RN, told them so and told them that (as a patient), I have a right to my own medical records and that it was ILLEGAL to charge me for them. She persisted in their «policy», which is only set up to cover their liability. I need the results by December 23^rd. to get TB clearance for my job. They are hindering everything… my employment, (on top of just being stubborn, illogical, and difficult). I now have to go in and battle for my own medical record on Monday… what a joy! I had no insurance coverage due a pre-​existing condition and that is the ONLY reason I subjected myself to the inferior service there. The doctor, I’ll admit was over worked and needs a partner… pleasant and competent enough… but as usual, front desk power plays continue to plague patients.

Excelente atencion, me trataron muy bien. La clinica tiene su propio parking y te atienden rapido. La clinica es limpia y organizada, el personal super amable y los doctores contestan todas las preguntas.