Gloria’s Flower Shop

This is not Gloria’s it’s owned by someone else. They could barely speak English. She said I need to go in and order the flowers to send them. REALLY??? Poor communication and misleading advertising. I strongly advise you to go elsewhere.

I walk into this corner shop an hour before their closing time and the older female who was running the shop had practically cleared out all of the merchandise and seemed like she was in a hurry to close up. I asked her if she was closed or if I could just quickly buy a bouquet from her. She motioned that I could come in and take a look. The bouquets were old and looked like they should be thrown out. I barely found one that was somewhat decent looking. All of the bouquets were just a mixture of inexpensive flowers of different colors that didn’t even match. I asked her for the price as I grabbed my wallet and she replied, «$ 11.» I should have just left after that but I live in the neighborhood and prefer to support a local business over just going to a supermarket. I thought the price was waaaayyy too high for the condition of the bouquet and quality of the flowers. But I decided instead to just buy them, even though a bouquet like that would have cost about $ 6 or $ 7 anywhere else. Once I handed her my credit card she told me that they only take debit cards. Once I gave her my debit card she told me that the $ 11 did not include the sales tax nor the $ 1 charge for using a debit card. There was no way I was going to spend $ 13 on crappy flowers that were ugly and were probably going to be thrown out the next day. When I told her never mind and reached out for my card, she angrily gave it back to me and said «bye» while motioning me to get out of the store.

Where should I start this sorted tale? I called for a simple arrangement of flowers to be delivered to a residence less than a block away.
First of all, the phone was crackling and distorting, so the woman on the other end kept asking me to talk louder. I told her I was at work and could not talk louder. She said their phone was broken so she was talking on the fax machine. I should have really terminated the sale at that point.
I gave her the address and the note. She failed to ask me for any phone number and I forgot. The flowers were never delivered. So I called the next day. The phone was out of service.
I emailed through the website. No answer.
I call back 2 days later when the sale posts to my checking account, and they insist I neglected to give the apt. number when they asked. DOES THAT MAKE ANY SENSE? And then said they would refund the money but not the $ 10 delivery fee (which is inflated anyway).
Only when I threatened to call the B B B and block them from my debit account did they ask to call me back. .. and then they asked to only refund $ 25. The flowers weren’t delivered! Period.
They proceeded to call me at work and yell at me about compensating for delivery. When I concluded the call and hung up, they stalker-​called me back 4 times in a row. I mean. .. really?