TriStone & Tile Inc

If you seek an unprofessional supplier of what will be sold to you as quality stone flooring, look no further than Tristone & Tile on Gloria Avenue. Riley, one of their sales staff certainly is knowledgeable, however, this knowledge is useless when a problem arises and company representatives will lie to the client, decide not to communicate at all or at the rare moment they do respond, advise you that the owner of Tristone, Fred Malek, is in «a bad mood» and cannot be bothered even though thousands of Dollars are at stake. I was sold limestone tile that supposedly came from a «reliable quarry» supplying «uniform material» with «beveled edges» only to find out that none of these statements were accurate. When I was actively seeking a solution, Tristone did not provide a process to rectify the situation for months, forcing me to stop work on a large, residential project. When I finally did get Tristone to acknowledge the problem, they essentially made me purchase additional material at my expense, covering this aspect by calling it «freight» rather than «material» cost. The entire issue ended up costing me in excess of $ 15,000 and I have written communication to document this statement along with an affidavit just issued by the installer, who laid down the tile at our project, advising me that the tile I had purchased from Tristone is «raked» i.e. not perfectly square, which makes installation obviously that much more difficult and expensive. My next step will be to contact the Better Business Bureau as well as an attorney as outfits such as Tristone ought not to be in business.