Canine Utopia

Canine Utopia also caters to cats! I was looking for a place that had Rad Cat raw diet, and Evan the owner said he could order it for me. Now after several weeks, he has a special freezer just for cat food, and he regularly gets a shipment. No more need for a special order! I really appreciate his responsiveness and care. Always a kind word and something new for cats as well as dogs. This is the kind of local business I want to support!
If you want Seahawks outfits for your dog, this is the place to go. So friendly and knowledgeable.

I’ve gone here the past few times my husky has needed to get some food. The guy at the counter is always helpful and answers any questions I ask (typically random things that have to do with products I haven’t seen or used before). I’m planning on going in this morning to get a new bag as well.
Not sure why the lady on the other review is so butt hurt she couldn’t save $ 5 on an $ 80 bag of food cause the coupon was expired. Seriously, your going to get mad cause you can’t save five on 80 plus tax — get over yourself.

My husband and I have been customers of Canine Utopia for years, driving miles out of our way to support a local business to which we felt loyal. Unfortunately, we found today that loyalty is not reciprocated. Today they lost a customer due to the owner’s atrocious customer service.
I purchased an $ 80+ bag of dog food, and when checking out, told the owner I would be using the $ 5 off coupon from the Payback book. He informed me he wouldn’t take the coupon and when I asked if it was expired, he said no, but it was only good at their old location. That’s it. No apology, no LOGICAL explanation; he just decided he wasn’t going to honor their Payback coupon because in the last few months he moved to a different building. I was stunned, and left speechless, knowing that would be my last visit to his store.
It’s always shocking to be on the receiving end of such poor customer service by a small business owner. I just cannot fathom how a business owner who I’m assuming wants to remain in business fails to grasp the concept of decent customer service. Fortunately, Vancouver has many other specialty pet store options. In the future, Beastie Boutique, Woodin You Pampered Paws and All Natural Pet Supply will be receiving my business.