ThreaDesign

I would like to start off mentioning that I made a Unilocal account specifically to rate this screen printing facility.
Under categories, I was forced to put down Professional Services in order to list their business. They were neither professional, nor much of a service.
Here’s my story —
I was looking around the Northwest trying to locate a screen printer who can make custom shirts. The service that I was looking for was different because I wanted to get custom names on the back of the shirts. While many screen printers would charge extra for the custom lettering — I find a gem in the coals that would do them at no additional costs. Or so I thought.
Let me give you a little background about myself. I am a graphic designer by trade. I know how to send designs, detailed responses and held a professional standard for all of my projects. ThreaDesign and I got into contact through email and we proceeded to exchange information, ideas, pricing, and I felt comfortable continuing with the transaction. I sent them visual mock-​ups of all the sides of the shirts through Photoshop, detailed descriptions of how the shirts were to be made through emails, and I even made mock ups through their design program and sent them those images to work with. I sent them the down payment that they requested, and asked them to SEND ME a visual mock up of what they envisioned the final product would look like. Everything checked out and I was glad that they were accommodating with my requests and kept in touch with me on a very up-​to-​date basis.
Here’s the train wreck.
Since I had friends who were closer locals than I was, I had them pick up the shirts. The first thing my friends ask me were, «I thought our logo’s are suppose to be space green». I sweated bullets. I thought my friend was just messing with me, or perhaps he was talking about the wrong shirt. Nope. They had all the colors on the designs swapped, and all the placements for the logos and icons unaligned, and misplaced. Some of the icons and logos were NOT even identical locations on the same sized shirts. I immediately wrote them telling them how disappointed I was with their print job. I demanded an explanation and drove 2 hours to their shop to get this product returned.
Their response? «I reviewed this a couple of times with you and we did discuss the issues that might confuse the printer. For the money paid this is what we delivered. We are very sorry for this situation. But on custom print jobs there are no refunds.»
I was absolutely infuriated. I was being charged +200 dollars for shirt that were absolutely butchered by their printers, and they refused to refund me and asked for another +200 payment in order to get the shirts reprinted because they cannot reprint on the same shirts.
I dropped the shirts off at the tables and left.
The first thing I did when I got home was filed a claim against them. They replied by saying that they would redo the shirts for free. As the consumer, I didn’t feel safe with this option. They were so adamant about not giving me a refund, and their first print job was so poor I just didn’t think it would be a good investment of my time or money to continue with this screen printer — but my time constraints were so tight. They had all the files and all the specs. I went in and expressed what went wrong with the shirts and explained how they should of been fixed. I went ahead and decided to give them another chance.
The estimated time was Monday, December 5^th, 2011.
I emailed them on that same day.
Their reply: «We are still working on the order. They should be ready by the end of the week.»
I instantly went to paypal and escalated the claim and canceled the order.
Do not go here or Agape Label (The payment was going towards that account name so I’m assuming that both of these firms are affiliated with one and other) if you value good professionally done products or service that doesn’t make you want to pull out your own hair.
I’ve also enclosed a URL [
] for a imgur link to the images of the emails conversations that I had with their correspondent Alex. There, you can view every word that was sent to each other throughout the design process as well as the design mock ups, logo and icon files, and the written details.