Tri Tech Heating & Cooling Inc

Truly amazed by the excellent customer service provided to my family from this company. Andrew came out to a service call we had. He went above and beyond for us and exceeded our expectations. I highly recommend him.

I picked this company based on reviews. Apparently I got a marginal technician on a bad day.
Two weeks before Christmas I had the gas company come out to inspect my gas fireplace which wasn’t working. The inspector said he couldn’t keep the pilot lit and I probably needed a sensor and infighter. I called Tri-​Tech (Try-​Tech?) and requested service on the 12/​23/​2015.
I arranged to have my son here from 8 – 4 as requested by Tri-​Tech. At about 9:30 Andrew from Tri-​Tech arrived and spent about 30 minutes opening the fireplace and determining we indeed needed a sensor and igniter. So far so good. He charged $ 96 and change for the service call and left to go pick up parts.
Just before noon Andrew called my son and said he was about 15 minutes out and on his way. Fair assumption: Parts had been secured since nothing else was mentioned.
Four hours later I arrived home about 4:15 pm and discuss these events with my son. Nothing had happened after the call from Andrew just before noon. What? Nothing? Seriously?
I called Tri-​Tech and spoke to someone who’s name I don’t remember asking what was up with Andrew. Had he been in an accident? Was he OK? What’s going on? I was told she would check and call me back.
About five minutes later Andrew calls and says he can’t locate the part and a part house will have to order from the manufacturer. He will get back to us on Monday. No other explanation as to why it took over four hours to get us this information.
I call Tri-​Tech and spoke with Kim and explain I’m not happy having wasted my son’s day and having the tech here for only 30 minutes and no other communication all day. She says she will look into it and call me back.
About ten minutes later I receive a call from Jeremy at Tri-​Tech explaining what Andrew already told us. No parts available and must be ordered from the manufacturer. I tell Jeremy the guy from the gas company said exactly the opposite; simple repair and should be no big deal. Jeremy tells me gas company people are not technicians and are unqualified to make such statements. Nothing said about the disappearance of Andrew from around 10:00 until after 4:00. No apology for the breakdown in communication. Instead I receive what felt like a lecture on how unique my fireplace was and how difficult it is to find parts, yadda, yadda, yadda.
On the plus side when I asked Jeremy to back off the credit card charge for the service call and cancel my service request, Jeremy said OK and hung up on me. He just called back and I asked if he was going to hang up on me again and he denied he hung up on me on the first call. Maybe he is right and I’m overly sensitive. Jeremy called to say the credit card had not been run so there was nothing to back out. I said thank you and goodbye.
Here is my take on all of this: Businesses no longer rely on repeat business. Losing customer is no big deal.

In the midst of one of the worst heat waves we’ve had in a while, our AC stopped blowing cold air. Desperately calling multiple companies for an appointment with no luck, I found Tri-​tech. I scheduled an after hours appointment same day with the agreement to pay the extra surcharge. At 2pm I received a phone call from their tech Andrew. He had a cancellation and was able to save us the extra money by doing a regular appointment time. He diagnosed the issue within 30 minutes as the capacitor and got us back up and running. Not only was he quick and accurate, but also honest. They could’ve easily kept the original appointment and charged us, but they didn’t He didn’t. I would recommend them to anyone at any time. Great companies are hard to come by! Tri-​tech is a keeper.

BRRR! My fireplace decided not to work during winter-​cold and windy nights. The Washougal-​local fireplace guy had a three week lead time. I called Tri-​Tech on a Friday late afternoon and got a Monday a.m. service call. WOW!
My service tech was very polite, clean (no soot on my white carpet) and very professional. He helped me out in avoiding a big charge by troubleshooting and fixing; instead of replacing with a $ new part $.
I am very grateful.
This is now one of my preferred companies.

I called for a repair on my gas fireplace and they were about 1 ½ weeks out or so. It’s that time of year, so I can understand the backlog. The technician called first and arrived within the stated time window. The service was professional and efficient and the price was very fair. Based upon my experience, I would recommend them.

Quick response and service. I will ask them for future work again if we needed.