O’Reilly Auto Parts

Kind of my own fault… but could have been handled better by O’reilly’s. Bought 2 wiper blades at the Oxnard location during a rare rainstorm, and a rare occasion that found me in Oxnard. I used the in store computer to select them. Walked out of the store and the receipt was promptly ripped from my hands by the 40mph wind gusts, and was gone from sight instantly. Oh well. Went home to install them in my garage, and out of the rain. Wrong style. I was able to use one as a refill by taking it apart, but no luck with the other. Went to O’reilly’s in Ventura the next day to exchange it. No Joy. They had the same one in stock, and the correct one, and as I explained, I STILL NEED it, so I don’t want my money back, just an exchange for the correct one. Would not do it. I bought the correct one while I was there, but I still have the other one hanging in my garage to remind me to NEVER go to O’reilly again, AutoZone is about the same distance, and has never burned me, so they’ll get my business now.

I purchased something that I didn’t actually use or need I didn’t realize that the sales were final. But I didn’t use it and it was in the original packaging the manager Alfonso was so nice and accommodating and refunded my purchase. I will be back for all future automotive needs to this location. Thanks again Alfonso!

I don’t have to go anywhere else, the guys at this location are fantastic. The staff (both guys and girls) seem to be amazingly well trained and experienced. They always answer my crazy Subaru questions, and if they don’t have the part I need in stock, it’s there the next morning. A truely awesome auto parts store. Five stars!

My son has been looking for a fuel line and splitter. This is our 3^rd stop and… they have it! Thank goodness. We’ll def be back! Customer service was great, too!

This store is located on main street, next to the fire station and across from the target shopping center. While I was getting an oil change, the mechanic told me I needed a new air filter and was directed to ORAP.
Thankfully, the store opened at 7:30 am and I was one of the few in the store. Since I know nothing about auto parts, I went directly to the register to tell the employee what I needed. There were two employees that I noticed, one in the back and one in front who ended up helping me.
The guy helping me told me they had about three different types of air filters in stock and told me the differences of each.
The store itself definitely had a feel and look of a mechanic shop in the middle of LA. Not the cleanest or inviting, but it had what I was looking for and didn’t have any issues with the employees.

Rude! Worst customer service EVER! I asked for help to locate my oil reservoir after buying the oil and was told «we aren’t a gas station!» Seriously !! ?? Awful !

Even something as simple as buying a window shade for my car… they must have opened 3 or 4 different packages and would have been to open more as I couldn’t decide which one was the best one for me. They obviously «get» the concept of customer service for indecisive people such as myself… Thank you.

The O’Reilly Auto Parts on Main in Ventura is pretty good compared with the Pep Boys right down the street. They’re friendly and have had everything I’ve needed so far. It’s good to have a choice of more than 1 parts store for a change. Some reviewers here had praise for Napa – I had nothing but problems with Napa when it was in Ventura — It probably boils down to the employees at each place.

They are open late, and until recently the only place in Camarillo that was open Sundays. Now that Napa has expanded their business hours I will be coming to O’Reilly’s a lot less. These people usually have no clue what you are talking about.

Oreilly seems to carry more parts than PepBoys for my Mazda3. Everything they have had to order has come in on time. I go here for most of my auto part needs. No complaints here.

This place is a disaster. I’m new to the area, and the Oreillys back home were always where i bought my parts, accessories, etc. The stores were always clean & the associates, clean and helpful. I took 5 steps into this store and turned around and walked out. Its obvious the store is in need of remodeling/​repair, the floor was filthy, front register (by the door) was cluttered & had a torn old handwritten sign saying ‘register broken’. The shopping center its located in was bad enough, all of the stores there looked run down & old. There was only one associate at the counter helping, and there were 6 people waiting to be helped. Poor managment, Lack of cleanliness, Store Presentation and Bad location earn one star from me.

My fuel pump went out on my ’05 Corolla and I needed a replacement Strainer and Pump. I called several auto part stores and found the best price at Kragen O’Reillys on 4255 E Main St, Ventura. On Wednesday, I called Kragen and spoke to a gentleman by the name of Matt, who although could say «please hold while I check» once in a while, was still helpful to me. He told me the part was not in stock but he could order it. I needed the part by Friday and I was told to call back Friday morning at 7:30 am and he could have the part in at noon. I did just as he asked of me and prepaid for my part over the phone. I received a call from Matt at 11 am advising me my part was in. I am satisfied with the service and conveniece Matt helped to provide me since I was stranded at home.

Lies, lies, lies. Long-​story short. Place a part order to be delivered within two days. Two day pass no luck, no call, no info. I called the parts people and they have no idea. Day three, nothing, day four speak with the manager and still nothing, they can’t figure it out. Day five cancelled the order.
The things that really pisses me off is that they said each time they would find out and call me back. Never got one call and they never had any info when I called. Two times I had driven down from Ojai to Ventura when they said it would be waiting the next day. On the fourth day the manager just lied to my face. Nice job Kragen /​O’Reilly!