Quest Diagnostics

Horrible customer service. Waiting room full of people while nurses are just chatting behind the counter. Very disappointed with our service here.

I came to Quest Diagnostic at 7:45am a few weeks ago for a blood test. After waiting until 9am, I was called in. I’m not a huge fan of needles so blood tests have always scared me. This time did nothing to change that. She couldn’t find my vein (which I’ve been told are really good) so she dug around for a while. This resulted in me having a giant bruise on arm. The only reason I’m giving them 2 stars is because the staff are somewhat nice. Go to the Quest on Kimball if you’re going to use Quest Diagnostics.

I was the first client to show up on a Saturday morning and was taken right away. I hadn’t made an appt so I was lucky I got there when I did because 5 other clients came in shortly after. They take walk-​ins but highly recommend you make an appt because if they get busy it may take up to 2 hours for you to be seen. The gentleman who helped me was very friendly. He quickly gathered my information and checked me in as a new patient. It only took about 5 – 10 minutes for my name to be called. I believe I have only had blood drawn a handful of times in my life. It terrifies me. I have to look away every time. It’s not the blood that grosses me out, it’s the needle. Five vials later I was done. The young lady who helped me was friendly and made the entire process pain-​free.

While trying to reschedule an appointment with their automated phone system was an excruciating experience thankfully the blood drawing itself was sublime. As there was no one else in the lobby I was seen to promptly and courteously, I only waited a few minutes at the most after verifying my work order and health insurance. Lilia was courteous and expert in her drawing skills, I felt quite comfortable at the facility.
I would recommend anyone rescheduling or placing an appointment use their website as it is literally impossible to speak with an individual at the facility except in person. While that too leaves something to be desired it will not leave the user wondering what they had done to deserve such prolonged and abject robotic cruelty.

Very clean and professional. Special thanks to AMBER for getting me on the 1^st try.
I couldn’t imagine going anywhere else. Wait times aren’t too bad but It can get a lil’ busy here.
See you next time.

Who really wants to go get their blood drawn? Yuck.
But coming here, I always feel comfortable and well cared for. Even in a full waiting room, my wait time has never been more than 30 minutes. The staffs efficiency clearly shows.
And they have some of the best phlebotomists I have ever encountered. No pain and no bruising. Highly recommend this place!

I would give a 5-​star for the skill-​level of these phlebotomists, and a 5 to Lili and Amber for being great with the needle (painless!) AND warm and friendly to their patients/​customers both at the front desk, and one-​on-​one.
Unfortunately, a good phlebotomist does not necessarily make a good representative at the front desk. There are two that run the front desk like drill sergeants. On Friday at 12:30, I went in for my weekly appointment (these weekly appointments are giving me more exposure to the office and staff). After waiting to sign in, I began to ask the person at the desk if she needed my insurance card before I sat down. Before I got two words out, she cut me off with an irritable– sounding «just a minute!» then shouted at another patient «Jennifer!” — who was apparently supposed to run back up to the desk as ordered. Since she was using such a loud voice and seemed so irritated, I sat back down right in front of the desk, When she was ready for my card, she called me back to the desk with a near– shout. I said, loudly enough for a few people to hear, I’m right here, I can hear you.» 2 women approached me when she left the desk to say they were so glad I said something to her.
To sum it up and hopefully give some helpful input, I would just remind the staff that many of us coming in are going through some sort of health concern, enough to warrant (in my case) weekly blood draws. I saw some elderly women there who might have been afraid to speak up, feeling extremely vulnerable.
Interestingly, this person drew my blood (painless, great job) and she was a whole different person (nicer) one-​on-​one. Her name badge «happened» to be turned around, and I was not offered the usual feedback slip that I’ve received (during good visits where everything was smooth, of course.)
I know these gals (and guys) work hard, with lots of different personalities to deal with, but just a bit more patience, respect, and kindness, and remembering that not all of the customers are deaf (even the seniors!) will give this lab a consistency currently lacking.

I made an appointment (highly recommended!). I was seen immediately! Friendly employees that get their job done. I appreciated the timely service!

Got me in and out and very professional. I highly recommend making appointment.

It should be called «collection center» not «diagnostics.» I just called about the urine sample I dropped off this morning for my husband, who has Alzheimer’s, and I was told no testing is done on site but rather shipped somewhere near Los Angeles after 3:00 today. The urine was difficult to obtain and was already stored overnight, so the testing will be useless, but of course they wouldn’t tell me that, preferred to take the insurance card. Front desk staff was not very friendly.

If u have the ability to go to another lab… Do it! Slow!!! Grumpy clerks…

The front desk personnel have no personality, warmth, or welcome. If you don’t have an appointment, the wait is very long. I brought my little girl here to get labs before surgery and there was no compassion or caring in any of the staff. WTH is management doing to these people for them to be so bad at their jobs?!?

Being scared to death of needles, going to this lab is fast, friendly, clean and everyone is there is very nice and caring. For the people complaining about the wait, please MAKE AN APPOINTMENT! Call 888−277−8772

I’ve gone to both Quest and CMH several times to have tests done. My experience at Quest has been consistently frustrating.
The front desk workers will not acknowledge you when you enter. It is unclear where you drop things off without having to wait. I have twice witnessed eye-​rolling and angry exchanges between the staff and customers. The technicians in the back have been fine, friendly even. It’s the front desks lack of professional courtesy that is irritating.
CMH is friendly, professional, and reasonable to deal with (in spite of the glass partition!).

All I had to do was drop off my cousin’s samples. The lady at the front didn’t even ask what I needed and told me to sign in and sit until I was called. At the time there were only 4 names before me. A half hour alter another person walked in carrying samples and I a different person told her to sign a different paper, turn in the samples, and he left. WHAT THE??? So I approached the original lady and was told to sit and the doctor would be with me. I decided to head over to the other lady and ask her what to do and was then questioned as to why I had signed the wrong paper and was sitting instead of turning in the samples. HUH? Is it rude to point fingers at those who do not how to do their job. So after 1.5 hours of nothing I was finally able to leave. If I didn’t care so much about my cousin getting better I would have left a partial sample on the lady’s computer who made me waste my time.

Sometimes great. Sometimes terrible. It’s a roll of the dice. I’m really not a fan of their lack of consistency of wait time. You never know how long you will wait. Sometimes they make mistakes… see my quick tips.
They have an online appointment system. I advise… make an appointment.
My doctors can’t figure out what’s up what’s with my elevated liver enzymes. I seem to be a regular here. ;-(
Located in Midtown near Yolanda’s.
Make a note if you are fasting or not.
Saturday is ONLY for appointments. Learned this lesson the hard way!

Not a pleasure to use.
The receptionists are not service oriented.
I wanted a copy of my labs, but they refused. Also refused to send copies to my other physicians.
Main problem now is that they are billing Medicare patients. Also they are not billing their Medigap Insurance, and sending co-​payment demands directly to the patients.

I get blood drawn at least twice a year. I’ve got a lot of experience with labs in this area. This one is the best: Fast, friendly, courteous.
My experience yesterday: I had no appointment, showed up at 7:06 and was out at 7:12. The «stick» was painless. I don’t know how the service could be better.
And that’s the way they’ve served me for several years.

Located near Community Memorial Hospital and Ventura County Medical Center. The lab is open at 6 am so you can stop by and get some blood drawn on the way in to work. The staff is pleasant and courteous and very professional.