Firestone Complete Auto Care in Vernon, CT

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Telephone:	+1 860-896-7643
Website:	local.firestonecompleteautocare.com
Address:	327 Hartford Tpke, Vernon, CT, 06066
Categories:	Tires Oil Change Stations Auto Repair

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Today

Today	7:00 am – 7:00 pm Open now
Local time (Vernon)	6:27 PM Tuesday, June 3, 2025

Business hours

Monday	7:00 am – 7:00 pm
Tuesday	7:00 am – 7:00 pm
Wednesday	7:00 am – 7:00 pm
Thursday	7:00 am – 7:00 pm
Friday	7:00 am – 7:00 pm
Saturday	7:00 am – 6:00 pm
Sunday	8:00 am – 5:00 pm

Description

Specialties

Whatever You Drive, Drive A Firestone

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7 reviews of Firestone Complete Auto Care

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Derek C.

Place rating: 1
Tolland, CT

I brought my car in for alignment and to replace a snapped stud. They are like sure we can had that no problem. It took three hours to do this. I go to pay nd they are like you alignment was barley off and stud is in. Pay my bill driving home i notice my car is pulling to the right now. The new stud they put on my car was the wrong one aswell. Had to travel all the way back. They are like well you didnt tell us it was going to the right. Well wouldn’t i get an aligment to fix that and wouldn’t you guys have caught that on a road test. By far one of the worse experience I have had with an auto place. I wouldn’t even trust them to change my oil. Avoid at all cost.

Jim F.

Place rating: 4
Vernon Rockville, CT

I would give this center a «5 star» but I haven’t ever given a reviewee 5 stars! These guys are professional and consistent. I haven’t had a bad experience with anyone at this facility in the 20+ years I have used it. I don’t know the owner or any of the employees or managers personally, and you get what you pay for. The key with tires, and any other under the hood repair, is to UNDERSTAND what you are asking for. Does anybody really want to buy tires or even worse, fix a flat or damage? No. These guys have always done their best for me and my family. Compare Firestone with your dealership. Is the price, experience, quality and availability the same? Often not.
By the way, they tend not to upsell service, like alignment, but will offer it. That’s a plus. I would recommend this franchise in the Manchester/Vernon/South Windsor area and suggest in staying away from the old school «mom and pops» in the same. Good luck!

Caitlin D.

Place rating: 1
Manchester, CT

Poor customer service. They changed my tires and tried to throw the old ones away even though I explicitly said i was keeping them. Also charged me almost $ 50 for «parts and service «that was not explained beforehand. Quite rude! Use the bloomfield firestone instead, they are way better.

David W.

Place rating: 5
South Windsor, CT

I’ve been a customer of the Firestone store on Rt 30 in Vernon for over 10 years, and I think it is an excellent shop, run by an honest group of service advisors, and with very good mechanics. I’ve had them do work from tire and battery checks and replacements, to brakes, suspension and alignments, to engine timing belts. I’ve almost always been fully satisfied the first time, and if there was ever an issue, they made it right. Little pressure to do extra work — they advise what’s needed and you make the decision. The people at this store have earned my trust. I recommend this location highly.

Sirius V.

Place rating: 5
Billerica, MA

I got great service from them. Replaced 4 tires on one of my car, and then 2 on my other car. Excellent deals. There was no pressure for buying any particular brand of tire. On one occasion, I was told that I could wait for another 2 months before replacing tire; which impressed me. I would recommend this place and will go back to them again for any repairs.

Joshua K.

Place rating: 1
Ellington, CT

Went here to get a simple O2 sensor replaced to pass emissions. Was quoted $ 200. Paid $ 324. Also, was told it’d only take an hour, then three hours later I got my car back. Not only was that troublesome, they tried to brow beat into $ 1500.00 worth of nonsense repairs, stretching the truth to use scare tactics. Very unprofessional and sleazy.

Gene A.

Place rating: 1
Vernon, CT

1. Getting my snow tires off and my summer tires on. Sloppy work leaves me with one whitewall.
2. Oil change done but no updated sticker.
3. Quoted me for a valve cover leak repair: $ 760. Really? Larry’s is doing it for less than half that.
4. Told I need 4 tires. Larry’s showed me less than 50% tread wear.
Result: Trust = zero.

Firestone Complete Auto Care

Vernon, United States