Metro Eyes

Had a 4:45pm appointment for an eye exam. Dr was still busy with the previous patient at 5:25pm and I left their office without seeing him. Even at a slow day like the day after Christmas, they couldn’t manage their scheduling.

I have only praises for Dr. Morshedi and Mossa. From the time I stepped inside until the time I left, I had a very pleasant experience. Dr. Morshedi is very progressive and covers all bases. Mossa is outstanding and helpful with the entire process of getting my contact lenses and eyeglasses. I highly recommend them if you’re looking for a good eye doctor in the area.

Be very, very careful going here; the doctor was great but the people (specifically a woman named Mossa) running the front desk are super shady, incompetent, and unethical.
Tl;Dr: They are trying to claim that we received a contact lens fitting exam 3 months after the appointment bc the dr gave my husband a sample pair of free contact lens. Mossa, one of their opticians, is also rude and unprofessional.
Back story: in Feb, my husband and I went in for normal eye exams. Since my husband also wears contacts, they asked my husband if he wanted a contact lens fitting. The front desk wasn’t real clear on our insurance and it sounded like there were additional charges for the fitting that weren’t covered without additional copays, so we declined. The doctor was cool: easy to talk to, knowledgable, and professional. No complaints with him, and we would have definitely gone back if not for what we’re dealing with now.
On our way out, the doctor offered my husband a pair of sample contact lens, which he told us was free. We left with our eye glasses prescriptions and that was that. Or so we thought. Today, three months after our visit, we got a call from Mossa. She said the doctor had given my husband a contact lens fitting and that we would have to purchase contact lens from them or they would charge us $ 130. Say what?! Even though we explained numerous times to her that we did not receive a contact lens fitting and the doctor was very clear that we would have to come back for that, she insisted that just by giving my husband a pair of sample contacts, that constituted a fitting and that now we had to purchase contact lens from them so we wouldn’t be charged. (Uh, no, that’s shady and weird.) She continuously cut me off mid-​sentence, insisting that she was right, refused to let me speak with the doctor or an office manager, and because I wasn’t agreeing with her and was disputing the charges, said she didn’t want to talk about it anymore and hung up on me. So, be warned. The doctor is cool, but it’s not worth dealing with the front desk.

The doctor is smart and personable and the exam was thorough and quick. The whole transaction was quick and easy. Great place

Knowledgable front desk, kind and thorough doctor, and easy to get in and out. Could use a bit more eye glasses selection but I’ll definitely return anyhow!

I would give more stars if it wasn’t for the front desk/​sales person. First off, the optometrist I met with was very professional and took his time answering all of my questions. He also made sure that I was comfortable with my new glasses and prescription when I went to pick them up. I am not sure if he is an independent doctor as it is with some places.
Now the downside: the front desk girl who took my appointment and verified my insurance was incompetent and unethical. She asked me for my full Social Security number when she only needed the last four digits; at first she told me that she could not verify my insurance but her colleague was able to do that a week prior to my appointment. When I was done with my exam and ready to purchase my frames and special lenses, she immediately itemized the most expensive option for the special lenses without explaining to me the benefits and that I had other lower-​cost options (there were three levels of the special lenses). I was already aware of my options based on my research but this unethical sales associate readily assumed that I did not know any better. She also immediately itemized scratch resistant coating for my glasses which I really did not need because the special lenses already come with their own coating. It was so off putting that someone would want to charge you for the most expensive products and add ons without explaining any benefits whatsoever as though you were an ignorant customer with a fat wallet. You literally had to tell this particular sales associate to slow down and not be so determined about nickel and diming you.
So basically the optometrist I had was wonderful but the sales girl/​insurance verifier/​front office clerk was incompetent with product knowledge and literally thirsty for your wallet. You can’t go ripping people off like that and blindly itemizing their order thinking they don’t know any better or would ask questions. I would never go back to this business or recommend anyone to make a visit. While the optometrist was good, there are way too many other optometry businesses out there to not go through the trouble with this place and its shady front desk. You have better options elsewhere and do not need to unnecessarily go through what I went through and have to worry about someone trying to rip you off to the last pennies. One of the worst sales people ever works here and it’s this front desk girl.

Just replaced my glasses and went to ME on my wife’s suggestion. They are 2 for 2! We both had a great experience with Michael and Musa (I think) who delivered great care and service. My new glasses are a natural fit and the prescription is perfect.
My last experience with a DIFFERENT eye glass retailer just down the street resulted in several re-​visits and adjustments with no real good results.
So visit Metro Eyes when you are ready to ‘look good’ in more ways than one.

I came here today as a new patient since my normal optometrist was booked solid for 2 weeks. I had always walked by here on my way to SweetLeaf and thought it looked good, but never dropped in. Well… I broke my glasses and ran out of contacts, so it was time to do pay a visit. The friendly staff fit me in on short notice (an hour’s notice, actually…) and treated me like an honored guest when I arrived.
The shop is small, but modern. They have a moderate selection of glasses with many desirable designers (Bulgari, Giorgio Armani, Carrera, etc.), but I cannot comment on pricing as I’m not too familiar with what’s reasonable.
The optometrist on duty was friendly, personable, PATIENT, and actually listened to my concerns about my vision. Based on my comments, he was able to show me how my old prescription was negatively affecting my eyes and how these new lenses would make me feel much better. Ladies and gents, I’ve been to 3 different optometrists in three towns in the last 5 years– he was the FIRST to take all of my comments into consideration before making a recommendation. He was also the first to make me feel like I wasn’t being hustled in the end.
I paid $ 174 for a contact lens exam (I don’t have insurance), which I feel is a bit pricey considering others have $ 89 specials going on. HOWEVER– I would gladly pay this time and time again for the comfort I walked out of there with.
If you’re in the area… hell, I live in Ellicott City now… and you need an optometrist: Please come give them a try!